Ratings based on 220 Verified Reviews

4.2 out of 5
85% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by James

Hotels.com is not current with state of this hotel

Posted Aug 13, 2017 on Hotels
Hotel was under big renovation. Hotels.com did not make this known. If they had I would have stayed elsewhere.
Comment from Hotel Management
Aug 16, 2017 by Swissotel Le Plaza Basel, Hotel Management
Dear James Thank you very much for your visit and for sharing your concerns. We are really sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. Further we regret any inconveniences caused by the construction work. Despite everything, we hope that you enjoyed your visit in Basel and that you collected many memories from the historic old town. Once again, please accept our sincere apologies and we hope to have the opportunity of warmly welcome you again. If we can be of any assistance to you in the meantime, please do not hesitate to contact us! In the meantime we wish you all the best and most of success. With best regards Brigitte Fritz General Manager
4 out of 5
by A verified traveler

Posted Aug 9, 2017 on Hotels
Comment from Hotel Management
Aug 15, 2017 by Swissotel Le Plaza Basel, Hotel Management
Dear Guest Thank you very much for your visit and your trust in us. We greatly value and appreciate your positive rating. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. Further we hope that you spent a fantastic time in switzerland and that you collected many long lasting memories! Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. In the meantime we wish you all the best! With best regards Brigitte Fritz General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Chester

Great hotel, great location

Posted Aug 9, 2017
A lovely hotel with really welcoming staff. We didn't use the spa or have breakfast so can't judge that, but our room was lovely and clean, the beds were so comfy and it was very quiet. Tea and coffee facilities in room along with minibar (well priced) and hair dryer and toiletries provided too. Only thing I would change is there was no drawers for putting items of clothes that would not hang up. Overall very happy and would stay here again.
Comment from Hotel Management
Aug 11, 2017 by Brigitte Fritz, General Manager, Hotel Management
Dear Suzi, We very much appreciate your comments regarding your stay at the Swissôtel Le Plaza Basel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next stay will be as pleasant as the previous one. Sincerely, Brigitte Fritz General Manager
4 out of 5
by Shireen

Great accommodations and Swiss service

Posted May 21, 2017 on Hotels
Good 6-night stay for work. Congress right next door so very convenient. Very comfortable and clean. Breakfast - huge buffet. Staff extremely courteous. Bed comfortable. Only complaint was my room was Near elevators and noise was a bit bothersome late at night but otherwise the Swissotel perfectly fit my needs.
Comment from Hotel Management
May 24, 2017 by Swissotel Le Plaza Basel, Hotel Management
Dear Shireen Greetings from the Swissôtel Le Plaza Basel. Thank you for your stay with us and for your excellent feedback! We very much appreciate your kind comments regarding our staff and our vitality breakfast. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. We are very sorry for the inconveniences with your room. If something botheres you during your stay, please do not hesitate to contact our staff. We do everything to make your stay as pleasant as possible. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. With best regards Brigitte Fritz General Manager
5 out of 5
by Iman

Fantastic hotel

Posted May 15, 2017 on Hotels
Clean, fresh and very welcoming. I didn't expect them to put n an extra bed for my 2 year old, but they did without me needing to ask. Superb array of amenities were already available in the room
Comment from Hotel Management
May 17, 2017 by Swissotel Le Plaza Basel, Hotel Management
Dear Iman Greetings from the Swissôtel Le Plaza Basel. We are delighted about your feedback. Many thanks that you have taken the time to share your impressions with us and the future Basel visitors. It is fabulous to read that we convinced you from our service and our hotel during your stay. Thank you very much for your kind compliments! It will be our pleasure to welcome you back again in the near future. In the meantime, we wish you all the best and a successful time! With best regards Brigitte Fritz General Manager
5 out of 5
by A verified traveler

Nice Quality Hotel, good service.

Posted May 2, 2017 on Hotels
Long weekend away. City break. Lovely hotel, good area, local bars/food or 10 mins walk into Basel. Free transport tickets provided so very easy to jump on and off Trams and buses to get around. Basel is expensive compared to UK. Be prepared to pay 80chf minimum for a meal for 2, nice meal will be 150chf for 2. Recommend Pizza Blitz just up from hotel for good priced quality Italian in nice setting. Best value is Papa Joes in Basel. Great atmosphere price ok for area and good cocktails! Wifi in hotel very good and reliable.
Comment from Hotel Management
May 9, 2017 by Swissotel Le Plaza Basel, Hotel Management
Dear Guest We are delighted about your detailed feedback. Many thanks that you have taken your time to share your impressions with us and the future Basel visitors. It is very nice to hear that you enjoyed your long weekend away in switzerland and that you appreciate our central location to explore the exciting city. Hopefully you collected a lot of new impressions! We are already looking forward to welcome you again in the near future! Until then we wish you all the best and a successful time. Best regards Brigitte Fritz General Manager
5 out of 5
by A verified traveler

Posted Mar 7, 2017 on Hotels
Comment from Hotel Management
Mar 14, 2017 by General Manager, Hotel Management
Dear Guest Thank you very much for sharing your feedback after your stay with us. Hopefully you had a good time in switzerland and explored the beautiful city of Basel. We are looking forward to welcome you back again soon. Have a good time and a successful week! Best regards Brigitte Fritz General Manager
2 out of 5
by A verified traveler

Very disappointing

Posted Jan 18, 2017 on Hotels
Very disappointing! I've stayed here the past 8 yrs; this was the most disappointing stay. At the beginning of the year "due to low occupancy" this hotel doesn't serve its full breakfast buffet, but will charge you for it. It is expected that you "order" your breakfast at the kitchen (without a menu); they will then consider this "the full buffet" (previously an omelet a-la-carte was CHF15- big difference from the CHF32 full buffet) and it required a complaint to be refunded. In essence the hotel would have charged me the full buffet price for 2 pieces of bread and some honey, had I not spoken out simply because "there was a sign offering me breakfast from the kitchen" had I wanted it. Additionally, the hotel has disallowed more than 1 packet of coffee per room even upon request (room has very nice espresso machine but no coffee) allowing each occupant only a single cup of coffee; I used to get 2 or 3. Also note: currently the hotel is under construction and guests may experience construction noise.
5 out of 5
by A verified traveler

Posted Dec 19, 2016 on Hotels
Hotel was great - it came with 2 passes for the local tram system which a main station is across the street - only be 3 stops until you reach the shopping area and part of the old town.or you can walk in 10-12 minutes to the shops and restaurants. Hotel was quiet
Comment from Hotel Management
Dec 23, 2016 by General Manager, Hotel Management
Dear traveler Thank you very much for taking a few minutes to give us this lovely feedback about your stay at the Swissôtel Basel. I am delighted to hear that you were able to enjoy our wonderful location and your stay with us. We look forward to hopefully welcoming you soon again. Best regards and seasonal greetings for the holidays, Brigitte Fritz, General Manager
5 out of 5
by A verified traveler

Great for tram transport

Posted Nov 29, 2016 on Hotels
Friendly efficient staff general cleanliness and the best sleep in all the hotels I have stayed in