Ratings based on 64 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
84% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Ontario, Canada

Posted Sep 22, 2016
Pros: Rooms spacious, lunch was amazing.
Location: We did a lot of walking, which was good, and nice restaurants near by.
The weather was raining for one and 1/2 days while visiting. We did venture out though and definitely did see lots of the tourist areas. We did not have enough time, will have to go back and explore more.
Comment from Hotel Management
Sep 23, 2016 by Swissôtel Le Plaza Basel, Hotel Management
Dear Glo Thank you very much for your feedback. We are happy to hear that you enjoyed your stay and we hope to welcome you back soon with us! Best regards, Brigitte Fritz General Manager
4 out of 5
by A verified traveler from Scotland, UK

Great location.

Posted Sep 11, 2016
Stayed for a week while attending a symposium held next door in the congress centre. Very nice breakfast although the offer of cooked eggs from the staff was rather erratic! Lovely staff overall. Particularly the day I checked in and realised I've been given a single bed room rather than queen/king as booked, the staff at the reception readily changed my room. Would stay here again.
Comment from Hotel Management
Sep 14, 2016 by Swissôtel Le Plaza Basel, Hotel Management
Dear Kcakins Thank you very much for your lovely Feedback. We are delighted to have been able to be of help during your issue with the room change. Our team is always dedicated to assist with any unexpected occurences to make sure our guests feel home away from home. It is great to hear that you enjoyed our sumptuous breakfast buffet and were able to benefit from the ideal location of our hotel. We send you best wishes and hope to welcome you again soon here in Basel. Kind regards, Brigitte Fritz, General Manager
4 out of 5
by A verified traveler from Florida

Posted Aug 30, 2016
Ha d a nice dinner. Room was a bit small, but quite modern. Would have preferred a stall shower and larger bed
Comment from Hotel Management
Sep 5, 2016 by Swissôtel Le Plaza Basel, Hotel Management
Dear Don Thank you very much for your feedback which we appreciate. Those reviews are tremendously important to constantly improve our services. We hope to welcome you back soon with us! Best regards Brigitte Fritz General Manager
4 out of 5
by A verified traveler from High Peak UK

Great location for Messe Basel

Posted Jun 3, 2016
Pros: Location near to Messe Basel - 30 seconds walk !
Cons: Decoration is a little dated
Location: Conference Center and Exhibition Center
Check In was terrible - Reception staff could not find my Expedia reservation I was waiting for over 25 mins before the issue could be resolved The error was from Expedia's side not the hotel so the hotel is not to blame for these problems. The reception staff were excellent - very apologetic and gave me a restaurant / bar voucher by way of compensation. However, I ended up with a smaller room than originally booked so that was very much a downside.
Comment from Hotel Management
Jun 13, 2016 by Brigitte Fritz, Hotel Management
Dear Roger Thank you very much for your feedback. We hope to welcome you back soon with us. Best regards, Brigitte Fritz General Manager
3 out of 5
by A verified traveler

In die Jahre gekommenes, nur mäßig sauberes Hotel.

Posted Feb 28, 2016
Pros: Check-in und Check-out war effizient und freundlich
Cons: Besser reinigen
Location: Hotel direkt neben der Messe, und sehr guter Anbindung mit Strassenbahnen an die historische Altstadt
Habe zwei Nächte dort verbracht. Das Zimmer war sehr klein - der Boden schlecht gesaugt und der Holzbodenteil wurde schon lange nicht mehr gewaschen. Für diese Qualität ist der Preis zu hoch.
5 out of 5
by A verified traveler

Sehr zweckmaessig ausgestattenes, Cityhotel.

Posted Nov 29, 2015
Pros: Die Belegschaft. Die schweizerische Korrekheit.
Cons: Öfters das Problem...Das Kopfkissen ist leider nicht orthopaedisch... Sonst alles bestens...
Location: Inmitten der Stadt. Deutschland schnell und kostengünstig erreichbar. Ich hatte sonst keine Zeit in der Stadt was zu unternehmen.
Sehr angenehmer Aufenthalt . Alle Fragen freundlich,ausführlich erlaeutert. Sehr zufrieden. Wenn ich nochmal dort bin, meine erste Adresse...
Comment from Hotel Management
Dec 3, 2015 by Swissôtel Le Plaza Basel, Hotel Management
Lieber Traveler Vielen Dank, dass Sie sich die Zeit genommen haben uns ein Feedback zu geben. Es hat mich sehr gefreut zu hören, dass Sie sich bei uns wohl gefühlt haben und wir Ihre Wünsche und Erwartungen erfüllen konnten. Das Swissôtel-Team freut sich jetzt schon, Sie wieder einmal bei uns begrüssen zu dürfen. Freundliche Grüsse Brigitte Fritz General Manager
4 out of 5
by A verified traveler from UK

As good as it gets

Posted Nov 22, 2015
Pros: Its up to the Swiss standard, which means that guests are valued and staff do their best to reinforce that impression.
Cons: Standard breakfast bar adequately provided, but could be made more interesting.
Location: Kunst Museum & shopping are good, but to be really enjoyed, Basle should be visited in the warmer season with sunnier skies and walks along the river
Stayed there before a few years ago. Well situated near Congress Hall and Tramway stops which take you around with free hotel Mobility Pass. Staff always pleasant and helpful. Room quiet and clean. Breakfast adequate and on this occasion, only stayed one night, but would be happy to return at any time in the future.
5 out of 5
by A verified traveler

good city hotel

Posted Sep 21, 2015
Pros: location on 2 tram routes
Cons: no
Location: trams into city...free card from hotel
good staff and all helpful----------------------nothing more to add
Comment from Hotel Management
Sep 30, 2015 by Brigitte Fritz General Manager, Hotel Management
Dear Traveler Thank you very much for taking the time to give us feedback. I am delighted to hear that you liked the mobility ticket for the city and you enjoyed Basel. The whole team looks forward to welcoming you back very soon! Yours sincerely Brigitte Fritz General Manager
5 out of 5
by A verified traveler from couples

Nice hotel close to a tram, shops eateries.

Posted Sep 14, 2015
Since we arrived till we left it was super. Staff helpful and friendly. Wifi good. Business center good.
4 out of 5
by A verified traveler from New York, NY

Pleasant business hotel with well-equipped rooms

Posted Sep 7, 2015
Pros: Good location and very comfortable room. Free WiFi. Room had a regular coffee maker, an espresso machine and an iron and ironing board.
Cons: The towels are small and thin.
Location: Hotel is located near major tram lines and is a ten-minute walk from the Rhine and Old Town. There are charming restaurants along the river.
This is a very nice hotel catering mainly to business travelers. It is located in a residential area near major tram lines and a short walk from the Rhine and the Old Town of Basel. The hotel is a great bargain, and the room rate included an excellent buffet breakfast with hot and cold dishes.
Comment from Hotel Management
Sep 30, 2015 by Brigitte Fritz General Manager, Hotel Management
Dear Jerry Thank you very much for taking the time to give us feedback. I was delighted to hear that you liked your stay at our hotel. I am happy that you were pleased with your room and the breakfast buffet. Our team looks forward to welcoming you back very soon. Yours sincerely