- Disliked: Property conditions & facilities
I had a terrible experience with Villa 12 Guesthouse. I traveled a long way from US to Swiss (Villa 12 is on the border between Swiss and France), and had to work on the arriving day, so I got at the Villa 12 Guesthouse around 8:30pm, that is very normal time for a hotel/Guesthouse check-in time. But to my surprise, the main Gate of the Villa 12 is tightly closed, and the guesthouse building looks dark, did not seem there were people living in it. I pushed the door bell for over 10 minutes and called the hotel number more than 3 times, did not get any response at all. I spoke "Hello.." loudly to the inside, 2 dogs came out barking at me, still no people came out. I asked the neighbor people who walking on the street, they all said they did not know this place is a hotel or guesthouse. At the end, I got the help from local people to find another nearby hotel, so that I could avoid to stay on street over night after an exhausted long day.