Indoor spa tub

Reviews of Apollo Hotel

4 out of 5
Apollo Hotel
Aldermaston Roundabout, Basingstoke, England

Reviews

7.2

Good

Rating 10 - Excellent. 201 out of 894 reviews" "
Rating 8 - Good. 327 out of 894 reviews" "
Rating 6 - Okay. 208 out of 894 reviews" "
Rating 4 - Poor. 105 out of 894 reviews" "
Rating 2 - Terrible. 53 out of 894 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Kimberley

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a disappointing stay. The room was lacking basic things such as a hand towel or bath mat and I ran out of toilet roll. The wallpaper was peeling. There were bits of confetti on the floor from a previous stay. The hotel is next to a main road so got alot of road noise through the window. The hairdryer smelt like it was burning out when I used it. I didn't even bother with breakfast the second morning. It was cheaper than other hotels, so I guess you get what you pay for. Sorry I won't be coming back.
Stayed 2 nights in Oct 2021

4/10 Poor

Sharon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was dusty .the bath had a whole where the waste is .taps on sink full of lime scale .the iron was old not a steam iron to put water in and burnt .no heating on in the hotel .so many people complained that put it on the next night .
Stayed 2 nights in Oct 2021

4/10 Poor

Lauren

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
N/a
Stayed 1 night in Oct 2021

6/10 Okay

Suckvir

Business traveler
Liked: Staff & service, room comfort
Felt more like a budget hotel then 4 start
Room was very basic with old tv. Cobwebs on the ceiling so need bit of a clean and paintwork was coming off in small areas of the room and bathroom. Restaurant was ok but didn’t enjoy the food. Overall staff where very helpful and breakfast was nice.
Stayed 1 night in Oct 2021

8/10 Good

Sarah

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2021

6/10 Okay

Sandra

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
All staff were very friendly and went out of their way yo ensure everything was ok. Electrics leave a lit to be desired. Swimming pool lught came out and floated to the surface whilst we were in the pool, obviously a reoccurring issue as pool attendant switched it off, put it back in the wall and switched it back on. Rooms look tired with paint coming off the walls and the ceiling especially in the shower. Overall quite clean as ling as you didnt move any furniture - like a chair then completely missed.
Stayed 1 night in Sep 2021

8/10 Good

Kimberly

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It’s ok
Hotel is in a good location and easy access to Basingstoke. The room was very tired with wall paper coming off. Sofa bed not comfortable to sleep on. Food was ok and service was good. Overall a nice stay but needs some updating
Stayed 1 night in Sep 2021

10/10 Excellent

Ayano

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tasty mea
Stayed 1 night in Sep 2021

2/10 Terrible

Bob

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole stay was the worst I have ever accounted.
Stayed 3 nights in Sep 2021

8/10 Good

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Essex boy
A nice place to stay just outside town nice staff very friendly good size room
Stayed 1 night in Sep 2021

8/10 Good

Glyn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

2/10 Terrible

Verified traveler

Liked: Room comfort
Disliked: Cleanliness, staff & service
Not a good experience
Rude awakening from the duty manager accusing me of smoking in my room! No room service qs advertised either!
Stayed 1 night in Sep 2021

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2021

4/10 Poor

Steven

Liked: Staff & service
Expensive travel lodge.
Old white stains on the carpet. Room was incredibly hot. The TV didn’t work, probably being due to it’s age
Stayed 1 night in Sep 2021

8/10 Good

Samir

Stayed 3 nights in Jul 2021

10/10 Excellent

Glyn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

2/10 Terrible

Phil

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Satisfactory
It was pleasant enough but were disappointed with the steam room as it was not operational for both days of our stay and my wife can’t stand the sauna. The double bed was too small - thought we were getting the deluxe room.
Stayed 1 night in Aug 2021

4/10 Poor

Lucie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stuff was super friendly and amazing. But photo of amazing room on internet and reality was completely bad. So disappointed, I don’t see how this is 4*hotel. Also pool ( ladies shower) absolutely disgusting!
Stayed 1 night in Aug 2021

6/10 Okay

Octavius

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location, close to Basingstoke center and not too far from Legoland. Great facilities including a pool. Breakfast staff were very helpful but were obviously overstretched which affected service but they did the best they could with what they had. We've stayed here few times now and will definitely return.
Stayed 1 night in Aug 2021

8/10 Good

Meg

Business traveler
Liked: Cleanliness, staff & service, room comfort
Perfect for a business trip.
Clean and comfortable. Friendly staff. Was great to use the pool. The restaurant was very busy, and none of the staff seemed to know where any of the meals were going, but perhaps they had a new table numbering system.
Stayed 1 night in Aug 2021

8/10 Good

Matthew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful
We had a terrible experience; could even say this was the worst accommodation we’ve stayed at. The hotel was filthy dirty from the carpets and windows to the hair dryer and shower head - quite literally everywhere and everything. I’ve written a complaint with no reply from the hotel. Outrageous service too.
Stayed 1 night in Aug 2021

10/10 Excellent

Mr George

Traveled with family
Liked: Staff & service, property conditions & facilities
Very nice
Stayed 1 night in Aug 2021

8/10 Good

Darren

Stayed 1 night in Aug 2021

8/10 Good

Garry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

8/10 Good

CLIVE

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great nights sleep. Woken at6.30 children running up and down corridor
Stayed 1 night in Aug 2021

6/10 Okay

Jane

Stayed 1 night in Aug 2021

6/10 Okay

Emma

Disliked: Cleanliness, staff & service
Emma
Got there and my room was not ready yet they gave me the card to access the room. Then waited over 2 hours for house keeping to come in and clean it so I could get ready. Delayed my evening wouldn’t stay again
Stayed 1 night in Aug 2021

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay overall
Experience overall is good. Road noise at night not so good. Need better sound proofing. Would like bigger TV. I have stayed here before as prices are generally good compared with surrounding areas. I will use again
Stayed 2 nights in Aug 2021

4/10 Poor

Jeanette

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a family birthday checked in we had three rooms and my daughter who’s birthday it was walked into a dirty room that was not ready bed not made dirty bathroom it was how the previous people left it.we checked in at three and after several conversations with reception to be told they were struggling to get hold of house keeping it was 1730 we spent 2 hrs 30min stressed out and this spoilt her birthday that we had planned not even an apology or a complimentary drink it was disappointing.
Stayed 1 night in Aug 2021

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff were completely disinterested in providing a service, we were spoken to rudely, lied to and requests completely ignored. Younger staff members had been thrown in the deep end with apparently no training, Every customer we spoke to had a similar experience!!
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was lovely, plenty of choice, and individual serving cutlery on each table so as not to mix. There were santizer stations around the ground floor of the hotel, but, often some were empty. Swimming pool, steam room and jacuzzi on site but had to book slot with 3rd part. Be aware swimming lessons on a Sunday made pool even smaller.
Stayed 2 nights in Jul 2021

2/10 Terrible

Priyav

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shambles
Late check in, leaking tap, no amenities, no fresh towels, swimming pool with minimal slots available, clueless receptionists, no compensation, requested a call back from the general manager! Still waiting. Need a refund. 1* hotel if that
Stayed 1 night in Jul 2021

4/10 Poor

ben

Business traveler
Liked: Staff & service
Disliked: Cleanliness, room comfort
Noisy
Hotel was ok, room eas pretty bad though. The amount of hairs i found on the carpet was horrendous. My window barely shut and as for tbe soundproof room it advertised....absolutely not. I barely slept all wk as you can hear everything thats going on either side and above/below you. Kids shouting running up and down corridor every day only added to my bad stay. Never again
Stayed 4 nights in Jul 2021

6/10 Okay

Verified traveler

Business traveler
Liked: Amenities, property conditions & facilities
The locations was near to where I needed to go. Check in was slow. There was no queue. I waited for 15mins at the check-in and there were no staff. The bin in the toilet was not cleaned out. I could see all the sensitive information the previous tenant left in there.
Stayed 3 nights in Jul 2021

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff , clean room, quiet
Stayed 1 night in Jul 2021

10/10 Excellent

Marcela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Claire

Liked: Cleanliness, staff & service, room comfort
Good value
Nice hotel, clean but the room was a little dated. Right by a busy main road so it was very noisy. Great menu selection and the food was very nice. Friendly reception staff, the pool is nice. Would stay here again, but ask for a room not facing the road.
Stayed 1 night in Jul 2021

8/10 Good

Samir

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Need little repairs here and there
The hotel room need some tender loving little repairs, may be closure during Covid made little repairs for wear and tear slow
Stayed 2 nights in Jul 2021

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel - I’d stay again
Helpful staff, good facilities, food really good for a hotel menu, nice room with comfy bed. Certainly would stay again
Stayed 1 night in Jul 2021

10/10 Excellent

Terhi

Stayed 1 night in Jul 2021

4/10 Poor

Shorna

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

2/10 Terrible

Michael

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Poor
Arrived about an hour before check-in. Room not available. Bar and restaurant closed- despite being 'busy' the bar wasn't opening until 5pm. I left went elsewhere for lunch.. cam back at 3.45pm,.. room still not ready. Told to wait. Room available 10mins later--- BUT-- the wrong roo. Booked and paid for a Executive Double.. larger room with space to work,.. but given a Standard Double. Room- Window was broken and wouldn't open, no towels, and tiles in bathroom cracked. I wouldn't recommend this hotel unless you enjoy being disappointed.
Stayed 1 night in Jul 2021

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Apollo Hotel a cut above the rest
Good experience all round. Staff helpful and friendly towards customers. Bed comfortable.
Stayed 2 nights in Jul 2021

10/10 Excellent

M

Stayed 4 nights in Jun 2021

6/10 Okay

Debbie

Traveled with family
Stayed 2 nights in Jun 2021

8/10 Good

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basingstoke stop over
Average hotel in a good location Bar is slightly over priced But overall a good hotel
Stayed 1 night in Jun 2021