Front of property

Reviews of Sure Hotel by Best Western Reading

2 out of 5
Sure Hotel by Best Western Reading
39 Christchurch Road, Reading, England

Reviews

7.2

Good

Rating 10 - Excellent. 204 out of 1004 reviews" "
Rating 8 - Good. 405 out of 1004 reviews" "
Rating 6 - Okay. 223 out of 1004 reviews" "
Rating 4 - Poor. 110 out of 1004 reviews" "
Rating 2 - Terrible. 62 out of 1004 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Lynne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a value for money spot as you have a microwave and refrigerator so can be quite independent. Parking is great and the accommodation was clean and spacious. Ideal
Stayed 2 nights in Mar 2024

8/10 Good

Mary Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was good for the price, and the staff was very nice and helpful. The area around the hotel does look a little sketchy, but we never had any actual problems. The hallways did smell of weed/cigarettes, but once inside the room you couldn't smell anything. Overall, we had an enjoyable stay.
Stayed 4 nights in Mar 2024

8/10 Good

Phil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Tracy

Liked: Cleanliness, staff & service
Front desk staff were welcoming and helpful. Wifi in the coach house was very spotty.
Stayed 1 night in Mar 2024

6/10 Okay

Joseph

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Alan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sure, is an older property kept in good order and should be full every-night. It's humble, old school, charges a fair price for a comfortable stay. The water is hot, the bed is clean, the room was quiet, had a microwave, kettle and small fridge and a tv. Everything you need. Stay here.
Stayed 1 night in Feb 2024

10/10 Excellent

Andreas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. The staff is amazing! Most helpful, polite, and friendly! Totally want to go back, just to say hi to all of them!
Stayed 5 nights in Jan 2024

10/10 Excellent

Brenda

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness
Stayed 5 nights in Jan 2024

10/10 Excellent

Mandy

Liked: Cleanliness, staff & service, property conditions & facilities
I found that everything you needed was here. I would definitely stay again
Stayed 1 night in Dec 2023

8/10 Good

Len

Liked: Cleanliness, staff & service, property conditions & facilities
Very happy
Stayed 1 night in Dec 2023

8/10 Good

Adam

Business traveler
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023

8/10 Good

Preston

Business traveler
Liked: Room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Christopher

Business traveler
Liked: Staff & service
Disliked: Amenities

8/10 Good

Andrew

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveler

Business traveler
Disliked: Room comfort
Stayed 5 nights in Nov 2023

6/10 Okay

Gaynor

Traveled with family
Liked: Staff & service
Disliked: Room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Millie

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Bex

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
I stay her every time I come to Reading, warm and friendly reception. The rooms are clean and warm with good facilities. The Oracle shopping centre is only a 15-20 minute walk away, but there are also plenty of local shops just around the corner
Stayed 3 nights in Nov 2023

10/10 Excellent

Bex

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

4/10 Poor

James

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

8/10 Good

Delroy

Stayed 1 night in Nov 2023

10/10 Excellent

Ronan

Stayed 1 night in Nov 2023

8/10 Good

Jackie

Stayed 1 night in Oct 2023

6/10 Okay

Amel

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
The staff were friendly and polite. Breakfast decent. Property in desperate need for renovation.
Stayed 2 nights in Sep 2023

4/10 Poor

Nicola

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
People friendly enough, however very noisy at night, bed was a bit hard, carpets probably needed a clean as well
Stayed 1 night in Sep 2023

6/10 Okay

Anna

Disliked: Cleanliness
Stayed 1 night in Sep 2023

10/10 Excellent

Cherilyn

Stayed 1 night in Sep 2023

10/10 Excellent

Darwin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool old building. Good breakfast.
Stayed 1 night in Sep 2023

4/10 Poor

Steven

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Run down in need of a refurb.
Run down rooms in need of a good clean and refresh. Very small room with tiny bathroom. The bed looked like the corners had been chewed by a dog! Breakfast was OK and the staff were pleasant but for the price I paid for a nights stay I would expect a much better standard of accomodation.
Stayed 1 night in Sep 2023

10/10 Excellent

Mark

Stayed 1 night in Sep 2023

8/10 Good

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Room was nice and staff was great. Have no complaints about my stay. I would re-book this hotel in the future
Stayed 3 nights in Aug 2023

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Rachel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Weekend Stay
The room was spacious with 3 proper beds - often we get a camp bed style bed when we have a family room. We also didn't realize that there would be a microwave and a fridge in the room which was great to store bedtime milk in. Easy walking distance to the centre of Reading and the train station. The staff were very friendly and helpful and we really enjoyed our stay.
Stayed 2 nights in Aug 2023

8/10 Good

Diane

Liked: Staff & service
Stayed 2 nights in Aug 2023

10/10 Excellent

Mary

Stayed 1 night in Aug 2023

4/10 Poor

Andrew

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Building exterior was amazing, but deceptive of the rooms. Additionally, had a "standard" room that was nothing more than a broom closet in comparison to other "standard" rooms.
Stayed 4 nights in Aug 2023

10/10 Excellent

Brenton

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice room and great bathroom! The staff were really friendly and helpful. Would definitely stay there again.
Stayed 2 nights in Aug 2023

10/10 Excellent

Robert

Stayed 1 night in Aug 2023

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Ben

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I have stayed at this hotel on a number of occasions and the experience you have is definately related to which room you are allocated . Anywhere in the adjacent buildings or towards the back of the property and your stay will be fine. Try and avoid a room at the front if you want to sleep at night. What i would say is that the staff are great and very receptive if you have an issue
Stayed 2 nights in Jul 2023

8/10 Good

Peggy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Set back from the road so quiet in lovely residential area. Pleasant, helpful staff. Being alone, they made me feel secure. Their suggestions worked out well for me. Thank you.
Stayed 2 nights in Jul 2023

4/10 Poor

Mark

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The property requires upgrading and a complete refit, the rooms in the lodge are small and minimal The beds have seen better days, the base was broken mattress lumpy, not value for money staff were reasonable helpful and polite
Stayed 1 night in Jul 2023

4/10 Poor

Anthony

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outdated and not comfortable
Let me start off by saying that I understand England is not the US. I've stayed at hotels in many countries. This hotel has a few things going for it, the biggest being that it is about a 15 minute walk from the downtown area and train. However, lack of maintenance and service quality renders this hotel as unsatisfactory. No AC is a major issue in the summer, don't listen to what folks say about not needing it. The gym is unusable. I would not return to this hotel, or England for that matter, without AC.
Stayed 12 nights in Jul 2023

10/10 Excellent

tetsuki

Stayed 1 night in Jul 2023

4/10 Poor

Dominic

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The first room we were sent to hadn't been cleaned from the last guests, and still had takeaway and dirty bedding - not a great first impression, unfortunately. Staff apologised, and we were very quickly moved to a smaller room that was noisy and bright, right by the car park. The room was very stuffy, and uncomfortable. The guest WIFI didn't work. We didn't sleep well and felt awful the following morning. Breakfast was...fine, I guess? Nothing to write home about, but served quickly and warm. Definitely not worth a 4 star rating, and not worth the price we paid for it, sadly. Wouldn't stay again.
Stayed 1 night in Jul 2023
Response from Dan - Assistant Manager on Jul 12, 2023
Hi Dominic, I am sorry to hear you didn't enjoy your stay with us. Your feedback is appreciated though.I noticed that you mention a 4-star rating, however we are a 2-star budget hotel and are listed as such on expedia's booking system.

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Ronald, Scotts Valley

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It's a walkable place.
Stayed 2 nights in Jun 2023

8/10 Good

Lyn

Traveled with family
Liked: Cleanliness, property conditions & facilities
The hotel had plenty of parking , good value
Stayed 1 night in Jun 2023

6/10 Okay

MICHAEL

Liked: Cleanliness
Disliked: Staff & service, room comfort
June
Stayed 1 night in Jun 2023