Ratings based on 113 Verified Reviews

4.4 out of 5
98% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by Neil

Good but consider others

Posted Jan 7, 2016 on Hotels
Good location with easy access to shops and transport (Metro is a bit of a walk). The suites are a generous size with our room having a separate bedroom, bathrom, kitchen and lounge / dining area. The kitchen wasn't all that well appointed. Areas for improvement include - we didn't gel wit the retro style, the rooms could do with a minor refurbishment, staff were helpful but need to work on becoming more professional, the laundry fee was outrageous.
Comment from Hotel Management
Mar 26, 2016 by Maria Kozlinskaya, Hotel Management
Dear user "Neil", Thank you for your choice to stay at Mamaison All-Suites SPA Hotel Pokrovka and for your feedback. We regret that some of services were provided below the mark and you were vexed at it. Hotels management will pay close attention to your comments regarding services and staff and will take immidiate actions to improve. We do hope that you will give us a chance to vindicate our status and will choose Mamaison All-Suites SPA Hotel Pokrovka for your stay again. Best regards, Maria Kozlinskaya Operations Manager
4 out of 5
by AYKUT

This traveler left a rating score only Posted Sep 29, 2015 on Hotels
5 out of 5
by Mateusz from Warsaw

Great rooms and friendly staff

Posted Sep 11, 2015 on Hotels
Very nice hotel with big and comfortable rooms. Felt like a home away from home. Staff was very friendly.Not sure about the food, was only there for 1 night and didnt have time for breakfast. Quite central location.
Comment from Hotel Management
Feb 20, 2016
Dear User "Mateusz", We appreciate your choice to stay at Mamaison All-Suites SPA Hotel Pokrovka Moscow and the comment about your experience. We are looking forward to welcome you back to our hotel. Best regards, Maria Kozlinskaya Operations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Excellent hotel with Awesome Spa & Sauna.

Posted Aug 24, 2015
Great hotel. Location is very good. Our favorite was the Spa/Sauna... It is awesome. The breakfast is very good and we suggest that it added as a package if you can. Will definitely stay at this hotel on our next visit to Moscow!
Comment from Hotel Management
Dec 23, 2015 by Maria Kozlinskaya, Hotel Management
Dear User "Garrett", Thank you very much for your time to leave this great review about our hotel and for your choice to stay at Mamaison All-Suites SPA Hotel Pokrovka Moscow. We are looking forward to welcome you back! Best regards, Maria Kozlinskaya Operations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from india

Nice hitel

Posted Apr 19, 2015
Very good hotel in central Moscow and very good service
Comment from Hotel Management
Dec 23, 2015 by Maria Kozlinskaya, Hotel Management
Dear User "Raj", Thank you for your great comment regarding our hotel. We are looking forward to welcome you back to Mamaison All Suites SPA Hotel Pokrovka again. Best regards, Maria Kozlinskaya Operations Manager
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 30, 2015 on Hotels
5 out of 5
by Michael from Cheshire, UK

Highly Recommended

Posted Jan 27, 2015 on Hotels
Faultless, everyone I encountered was extremely helpful and courteous, I will be staying there again as I didn't get chance to experience the Spa. Food excellent too!!
Comment from Hotel Management
Feb 20, 2016
Dear User "Michael", Thank you for your choice to stay with us and for your great review. We are looking forward to welcome you again at Mamaison All Suites SPA Hotel Pokrovka. Maria Kozlinskaya Operations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from mex

A very good experience

Posted Oct 9, 2014
All I can say about Mamaisson is that it is an excellent place to stay. Since check in employees were nice and helpful, rooms are bog enough, clean and confortable. There was a very usefull kitchenette. I highly recomend it.
5 out of 5
by Chris K. from Mexico City

A great hotel!

Posted Sep 17, 2014 on Hotels
I loved this hotel, I had a 1 bedroom suite and it was so nice... luxurious, spacious. It felt like I was in a home rather than a hotel. The only issue I have is as a tourist I wish I was a little more central. It wasn't a bad walk, only 20 minutes or so, to get to Red Square. But there is not subway stop close by so my only option was walking or taxi. But considering how nice the hotel is, I was still quite happy overall.
5 out of 5
by Andreas from Cyprus

GREAT SUITE TYPE ROOMS

Posted Aug 26, 2014 on Hotels
The rooms were very large and well equipped. The location was great and close to downtown Moscow. Clear rooms, hotel Spa was very nice and staff was eager to help but of course their English was not always enough.Overall a very good experience