Attention PUCES dans les lits!!! Warning BedBugs!!
Posted Sep 2, 2016
It was my first time in Biarritz and this hotel was recommended to me from a friend. I stayed there only one night. However, in the morning I got the awful suprise that there are BEDBUGS. I did inspect the bed before but seemed hard to see anything. Never go in room 406. I did a big reaction and when I went at the reception desk for a compensation or a refund they said it wasn't there fault and couldn't do nothing about it. They even not appologized or offered me something to make this unacceptable situation less horrible. For a 4 stars hotel, this is unacceptable so be aware and trust me, go somewhere else where they treat their clients with a minimum of respect. They didn't even mind at the reception when I told them I was going to give them the review they deserved on Expedia. For a $250 room a night, that is well paid per bug.