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Reviews of Hôtel des Arceaux

2 out of 5
Hôtel des Arceaux
26 rue Port neuf, Bayonne, Pyrenees-Atlantiques

Reviews

7.2

Good

Rating 10 - Excellent. 24 out of 126 reviews" "
Rating 8 - Good. 43 out of 126 reviews" "
Rating 6 - Okay. 40 out of 126 reviews" "
Rating 4 - Poor. 12 out of 126 reviews" "
Rating 2 - Terrible. 7 out of 126 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Very poor hotel, good location
Not a great hotel. Their check-in closes at 7, I did get an email saying check-ins over Christmas would be closing at this time, but that was Christmas, not more than 2 weeks before!! Lucky I got there just before 7 then. The hotel is on a slope, no joking, you constantly feel you're going to fall over. I almost broke my back in their communal shower, the slippery surface made me slip and I'm not sure how I didn't fall over. HOTELIER - get an anti-slip mat! And while you're at it, do something about the annoying shower curtain that clings to you as you try and wash yourself - really, really annoying. The rack rate is 60 Euros, unbelievably, it was barely worth the 30 Euros I paid. And, one last annoying thing, more out of principle - tourist tax is 70 cents per day and, no joking, they charge you twice on a 1-night stay - I appreciate this is probably government-driven, but really, are French taxpayers so desperate for money that they charge a person arriving just before 7 at night and leaving at 7 the next morning for TWO days??????

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the perfect location in Bayonne
Staff was very helpful to me when the airline lost my luggage !

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Disliked: Room comfort

6/10 Okay

swellsy, derbyshire

Liked: Staff & service
very convenient for the center of Bayonne
hotel looks a bit dated, strange arrangement in the room, had to sit sideways on the loo, and in the hotel, room windows open onto other rooms

8/10 Good

elisabeth, melbourne australia

Liked: Staff & service
Charming hotel in great location
Charming quirky hotel in great location. I had a small room but larger available. Good value for money

6/10 Okay

Justin, France

Disliked: Staff & service, property conditions & facilities, room comfort
Best Location
The location was superb, right in the city centre, but that was the only thing that the hotel had going for it. Very old fashioned with minimal, cheap furniture, some of which was broken. The shower had to be held in order to use it. Small double bed which was lumpy.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Des Arceaux Bayonne
near to all the sights and restaurants. Safe and secure parking close by.Staff helpful and friendly

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good price, Good location, Good room
We were very happy with the hotel. We booked a double room with a bathroom, some of the rooms do have shared bathrooms. The room was spotless and cleaned each day. The hotel has a lovely feel to it with each room being decorated in a different colour scheme. There are some great chocolate shops in the street and many restaurants to choose from just around the corner on the river front. Our only criticism would be that in order to use the wifi you had to tell them and they would then turn it on, wifi is not secure.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

damien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Arantza

Stayed 1 night in Dec 2019

8/10 Good

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

6/10 Okay

Audrey

Traveled with group
Moyen
La déco est vraiment a revoir et les chambres un peu petites quand on est deux. Le gros avantage c'est qu'il est en plein Bayonne, du coup, très pratique pour sortir le soir.
Stayed 2 nights in Sep 2019

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveler

Stayed 3 nights in Jun 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Disponibilité et tranquillité ont été apprécié ainsi que la deco notamment la pièce du petit déjeuner.
Stayed 1 night in Jun 2019

6/10 Okay

Thiago

Correct, sans plus.
Correct, sans plus.
Stayed 1 night in Apr 2019

6/10 Okay

Serge

Stayed 1 night in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2019

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel en casa tradicional
Hotel en una casa histórica, un edificio en el casco que mantiene la esencia. Muy bien comunicado. El desayuno excelente.
Stayed 1 night in Jan 2019

6/10 Okay

Katia

Liked: Cleanliness, property conditions & facilities
joli mais sportif
la réception est au 1er étage, il n'y a pas d'ascenseur. Certaines chambres donnent sur le couloir ou l'escalier, du coup, il fait chaud et lourd dans les chambres (après avoir transpiré pour monter les bagages, c'est agréable !) Il y a un grand ventilateur dans la chambre, mais ça brasse de l'air chaud. La salle de bain est minimaliste, avec des sachets de gels douche. Chaque chambre a un linge de lit différent, l'escalier est magnifiquement décoré. L'hôtel est situé au milieu d'une rue commerçante avec des restaurants.
Stayed 1 night in Jul 2018

8/10 Good

JUNKO

Liked: Cleanliness, staff & service, room comfort
Response from sebastien on May 25, 2018
merci bcp

10/10 Excellent

Chakib

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Supplément source de malentendu
Le système de supplément est à repenser car il faut qu'il soit réglé à l'avance et non en aval. Le client n'a pas à déclarer s'il a utilisé ou non les serviettes et draps (une source de malentendu).
Stayed 1 night in Mar 2018

8/10 Good

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
J'aime
Hotel est sympathique. Le tarif est reasonable. En plein centre historique dans une rue piétonne très prisée par les touristes.. La partie commune de l'hotel est vraiment très jolie. Je recommande.

8/10 Good

Domi, Ardèche

Liked: Cleanliness, staff & service
Très bon rapport qualité prix, parfaitement situé.
Arrivée tardive facilitée, personnel charmant, chambre spacieuse et propre.
Stayed 2 nights in Feb 2018

6/10 Okay

Verified traveler

Proche du centre de Bayonne
Apres une soirée entre amis sur Bayonne nous nous sommes rendus à l'hôtel à pied. Super!
Stayed 1 night in Jan 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Nous avons passé la nuit du réveillon du nouvel an. Très pratique car nous avons passé la journée sur Bayonne et l'hôtel est accessible à pied. Pas besoin de prendre de véhicule
Stayed 1 night in Dec 2017

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2017

10/10 Excellent

Teva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aventure
Endroit vraiment sympa à de très bons tarifs calme comme endroit les gérants sont cool
Stayed 3 nights in Nov 2017

8/10 Good

muriel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

ISABELLE

Liked: Cleanliness
Disliked: Room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel très bien placé et propre
Très bon séjour dans cet hôtel. Petit déjeuner simple mais copieux. Chambre au calme sur cours. N'a manqué que des oreillers dans le couchage (équipé d'un traversin...)

6/10 Okay

Daniele

Liked: Cleanliness, room comfort
Hôtel avec décoration soignée
Charmant hôtel , déco soignée et propreté top niveau. Bob petit déjeuner.

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien placé, design retro très apprécié
Pour le jour de l'an donc pas trop passé de temps mais le peu, très content on y reviendra

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort

8/10 Good

Chantal

Liked: Cleanliness, staff & service, room comfort
Avant goût de noel dans Bayonne
¨Nous avons passé deux jours dans la ville de Bayonne. Hôtel bien situé, dommage pas bien insonorisé, quand on dort on premier on entend les gens dans la salle du déjeûner. Très bon accueil, très bon petit déjeûner.

6/10 Okay

Julien

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
super cachet.
jhgjhghjgj

8/10 Good

fanny

Liked: Staff & service
Disliked: Cleanliness
Tres bon hôtel pour petit sejour
Tres bien situé resto, magasins et bar à proximité. Hotel sympathique avec ses déco anciennes . Chambre tres convenable, grande salle de bain serviettes propres. Literie les draps blanc sont propres mais le restes sens mauvais. L'accueil convivial Tres bon hotel pour petit sejour

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Amy, Bordeaux

Liked: Staff & service
Close to city center
The room was ok, it was cheap and convenient. We chose a room to share the bathroom and shower with others, but I think there were not many guests that day. It was quite clean, but the WIFI was not that strong in our room.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
vacances
agréable ,professionnels, sympathique,souriants.nous avons bien etait reçu.

8/10 Good

Brita, Kantvik, Kirkkonummi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Baskialueen sydämessä
Siisti perhehotelli liikkuville - 4 kerrosta ilman hissiä kävelykadun vieressä. Edullinen pysäköinti n. 15 min. kävelymatkan päässä (Champ des Foires).

4/10 Poor

Hubert, Charvieu-Chavagneux

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel Achaîque et inconfortable
Carrément déçu !! Aucuns conforts. Pas de ventilation ni de climatisation, obligé d'ouvrir la porte de la chambre pour renouveler l'air. La (pièces) de bains sans douche, était très étroite, et mal agencée, obligé de se mettre de côté pour s'assoir sur les toilettes. Hôtel très bruyant, va et vient toute la nuit, cloisons très mince etc.... Je déconseille fortement. Surtout pour le prix.

2/10 Terrible

bruno

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

ludivine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Rémi

Liked: Cleanliness, staff & service
Disliked: Room comfort

4/10 Poor

JEan charles

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Le prix de la nuitée ne correspond pas aux prestations. Il n'est pas mentionné que la douche et les toilettes sont communs lorsqu'on réserve sur le site.Impossible de regarder la television correctement,on n'y voit rien...