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Reviews of Premiere Classe Bayonne

Premiere Classe Bayonne
ZAC De Saint-Frederic, 3 Rue Chalibardon, Bayonne, Pyrenees-Atlantiques

Reviews

6.6
Rating 10 - Excellent. 85 out of 640 reviews" "
Rating 8 - Good. 204 out of 640 reviews" "
Rating 6 - Okay. 178 out of 640 reviews" "
Rating 4 - Poor. 121 out of 640 reviews" "
Rating 2 - Terrible. 52 out of 640 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Giles

Easy check and a clean room. Just very small, but what do you expect. Fine for sleep over.
Stayed 1 night in Mar 2024

8/10 Good

William H B

Liked: Cleanliness, staff & service
Disliked: Amenities
The shower / toilet facilities were cramped and the shower fittings were loose and collapsing as was the toilet seat.
Stayed 1 night in Sep 2023
Response from DJ on Sep 22, 2023
Bonjour,Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour.Cordialement

6/10 Okay

Aleksander

Traveled with family
Disliked: Staff & service
Stayed 1 night in Jun 2023

6/10 Okay

brian

Liked: Cleanliness
Disliked: Room comfort
It was OK for the money. Breakfast not so good
Stayed 1 night in Feb 2023
Response from MC on Feb 12, 2023
Dear Guests,We thank you for your valuable feedback.Please accept our best regards.RegardsMC, Client Relations Manager

10/10 Excellent

JOHN

Stayed 1 night in Sep 2022
Response from MC,Responsable des Relations Clients. on Sep 27, 2022
Good morning,Thank you for giving us your valuable feedback.Kind regards

8/10 Good

Valerie

Liked: Cleanliness, staff & service, room comfort
Overnight stay, part of a longer journey.
Stayed 1 night in Jun 2022
Response from MC,Responsable des Relations Clients. on Jun 10, 2022
Good morning, Thank you for giving us your valuable feedback. Kind regards MC

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good room for the price.
Good location, right off the motorway. Several places to eat across the street. The room was inexpensive, clean and comfortable.
Stayed 1 night in Apr 2022
Response from MC,Responsable des Relations Clients. on Apr 8, 2022
Good morning, Thank you for giving us your valuable feedback. Kind regards MC

6/10 Okay

Larissa

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Basic
Strange. I felt unsafe there.
Stayed 1 night in Dec 2021
Response from MC,Responsable des Relations Clients. on Dec 14, 2021
Good morning, Thank you for giving us your valuable feedback. Kind regards MC

8/10 Good

Javier

Liked: Staff & service
Correct
Correct place
Stayed 1 night in Oct 2021
Response from MC,Responsable des Relations Clients. on Oct 31, 2021
Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Veuillez agréer, Monsieur, nos salutations distinguées. Cordialement MC, Responsable Relations Clients

6/10 Okay

PAUL

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Reasonable hotel for the money
Ok hotel for the price, the staff were very nice and the location is good, maybe spending some money updating the hotel would be a good idea.
Stayed 1 night in Oct 2021
Response from MC,Responsable des Relations Clients. on Oct 4, 2021
Good evening, Thank you for giving us your valuable feedback. Kind regards MC

4/10 Poor

Richard J Klein

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Backpackers hotel, basic, dark, cheap
This hotel room is much like a prison experience. Seriously, PRISON. Dark, old, and generally creepy. Spend the 10-15euro more and upgrade your travels. This would be a good choice if there are 3 of you and you have a very restricted budget. The lack of a real window, the toilet in the shower thing, and the dark and dated bed linens made the room feel dirty. Also there was ONLY ONE OUTLET in the entire space. ONE! So don't expect to be able to charge your devices efficiently.
Stayed 1 night in May 2021
Response from MC,Responsable des Relations Clients. on Jun 2, 2021
Good morning, Thank you for giving us your valuable feedback. Kind regards MC

8/10 Good

Gregory

Liked: Cleanliness, staff & service
Budget Hotel
It's the French version of a Motel 6. If you are not picky it is fine for a night or two. The price is about as cheap as a hotel (motel in thai case) gets. This location had a very friendly staff.
Stayed 2 nights in Feb 2021
Response from MC,Responsable des Relations Clients. on Mar 5, 2021
Good morning, Thank you for giving us your valuable feedback. Kind regards MC

6/10 Okay

Steven

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from MC, Responsable Relations Clients on Jan 9, 2020
Bonjour, Nous vous remercions de nous avoir fait un retour sur votre séjour. Dans l'attente de vous revoir. Cordialement,MC, Responsable Relations Clients

8/10 Good

John

Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable bed & hotel conveniently located with secure parking
Stayed 1 night in Oct 2019
Response from MC, Responsable Relations Clients on Oct 23, 2019
Bonjour, Nous vous remercions de nous avoir fait un retour sur votre séjour. Dans l'attente de vous revoir. Cordialement,MC, Responsable Relations Clients

10/10 Excellent

Verified traveler

Stayed 1 night in Jul 2019
Response from BH, Directeur on Jul 7, 2019
Chers Clients, Je vous remercie de nous avoir fait un retour concernant votre séjour. Dans l'attente de vous revoir, cordialement BH, Directeur

8/10 Good

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an inexpensive en-suite room with the option to buy breakfast, which I recommend. The bathroom is supplied with towels and soap, I mention this as our other stay at F1, same price bracket but lesser standard of accomodation did not offer this. TV with usb socket, watch from a pen drive anything you have stored. Air conditioning/heater was useful as the weather changed . We used it as a base to explore for two days and was a very good choice of location. Bayonne is wonderful to explore and dine. Biarritz was dramatic all the way through the town on the coast road. St jean de Luz ,another great place to visit and then over the border to Spain, San Sebastian for a Tapas lunch overlooking a golden beach near the Funicular. Afternoon to San Esteban up The Pyrenees, cascades and fabulous Basque villages. Then down to Espelette in France via the viraging back roads. all in one day. evening meal on the bank of the river in the centre of Bayonne a great restaurant,Basques Tapas ,enormous Entrecote steak and delicious ice cream only 28 euros.
Stayed 2 nights in May 2019
Response from BH, Manager on May 26, 2019
Good afternoon, We thank you for giving us your positive feedback about your stay with us and you discovery of the Basque Country. We look forward to welcoming you back in the near future. Hospitality regards BH, Manager

4/10 Poor

D

Disliked: Staff & service, property conditions & facilities
Visit
The lock on the door would not lock without slamming the door, very inconvenient for other guests. The lock on the window had been broken at some time and the shutter had bolts fitted so that the shutter could not be raised more than a few inches.the room was nearly as dark as a dungeon. There was no soap in the dispenser in the bathroom.The bathroom sink was in a very shabby condition.
Stayed 1 night in Apr 2019
Response from MC, Guest Relations officer. on May 5, 2019
Good Morning, Thank you for giving us your feedback and we regret that you did not appreciate your stay. Regards, MC, Guest Relations officer.

8/10 Good

Stewart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stopover location.
Good location for a stopover as close to the main road, clean and tidy, easy to check in and out.
Stayed 1 night in Mar 2019
Response from The Management on Mar 25, 2019
Good evening, We thank you for giving us your feedback and look forward to welcoming you back soon. Best regards The Management

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from La direction on Jan 28, 2019
Chers Clients, Je vous remercie de nous avoir fait un retour concernant votre séjour. Dans l'attente de vous revoir, cordialement BH, Directeur

8/10 Good

1nightstopovers, South Somerset, UK

Liked: Cleanliness, staff & service
Better than average. Convenient location. Friendly staff. Quiet. Clean. Cramped room, but good value.
Stayed 1 night in Oct 2018
Response from La direction on Nov 13, 2018
Good afternoon, We thank you for giving us your positive feedback about your last stay with us. We look forward to welcoming you back in the near future. Kind regards BH, Manager

8/10 Good

Salstur, West Yorks

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location. Adequate for over night stay.
Stayed 1 night in Oct 2018
Response from La direction on Nov 5, 2018
Chers Clients, Je vous remercie de nous avoir fait un retour concernant votre séjour. Dans l'attente de vous revoir, cordialement MC, Responsable des Relations Clients.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Busy location & a bit of traffic noise but quieter later at night. Usual comforts.
Stayed 1 night in Oct 2018
Response from La direction on Nov 1, 2018
Good morning, We appreciate your feedback about your stay with us and look forward to welcoming you back in the near future. Kind regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2018
Response from La direction on Nov 3, 2018
Chers Clients, Je vous remercie de nous avoir fait un retour concernant votre séjour. Dans l'attente de vous revoir, cordialement MC, Responsable des Relations Clients.

10/10 Excellent

Giles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Limited budget then this is a good hotel to use.
Location good, easy to locate, secure parking and 5mins walk to a number of restaurants. If needing to stay in Bayonne on your trip to/ from Spain then this is a good low cost hotel to use.
Stayed 1 night in Oct 2018
Response from The Management on Oct 21, 2018
Good Morning, Thank you for giving us your feedback about your stay. We look forward to welcoming you back in the future. Kind regards

4/10 Poor

Slummymummy, UK

Disliked: Property conditions & facilities, room comfort
Very,very basic motel
Surprisingly basic motel for the price, set in an industrial estate - constant road noise and noisy air con unit. Family room was absolutely tiny, very dark and pretty depressing. On the plus side it was clean and the beds were comfortable. Far too much money for what it was. If you expect an extremely stripped back basic, fairly depressing room (it was clean, which was the only plus point) if you are en route somewhere then it is just about ok! One towel was dirty but it was replaced - but not much of an apology! We were expecting something along the lines of a Premier Inn (UK) but it was as far from that as you can imagine. Clean, comfortable beds but very basic and a bit depressing - definitely wouldn't rush back.
Stayed 2 nights in Aug 2018
Response from La direction on Aug 28, 2018
Good afternoon, Thank you for giving us your feedback and regret that you did not appreciate your stay. PLease be informed that we have to adapt our room rate during the high season according to the market. Regards The Management

6/10 Okay

Phil, Taunton

Disliked: Property conditions & facilities
basic hotel on edge of town
The hotel is a good walk from the station and on the edge of town. It doesn't look much and is set in an industrial estate with a couple of other hotels. We had problems checking in before the 5pm time and didn't have the necessary code to check in electronically. When the reception did open, it was a nice lady who was very helpful. Room was basic but fine, with large bed and small but effective bathroom and shower. However, price was good, and we had a comfortable and quiet 3 nights here. The breakfast we can highly recommend, at 5e, this is a real bargain and as much as you can eat.
Stayed 3 nights in Aug 2018
Response from La direction on Aug 27, 2018
Good afternoon, Thank you for giving us your feedback which are very objecive and will help us to improve the quality of our service. Best regards The Management

8/10 Good

Barbara

Liked: Cleanliness, staff & service
Good overnight stop
You know what you are getting with premier classe. The facilities are basic and the accommodation is out of town. However, it is fine for a short stay. The weather was terrible when we were there, which can make a place seem more dismal.
Response from La direction on Mar 28, 2018
Good morning, Thank you for giving us your feedback. Unfortunately we cannot do anything about the weather and will always look forward to welcoming you back on a better day. Kind regards The Management

6/10 Okay

Verified traveler

Liked: Cleanliness
Response from La direction on Apr 11, 2018
Chers Clients, Je vous remercie de nous avoir fait un retour concernant votre séjour. Dans l'attente de vous revoir, cordialement MC, Responsable des Relations Clients.

8/10 Good

Verified traveler

Liked: Staff & service
Good for overnight stop en route to Spain
Comfortable bed and good overnight stop especially travelling with a pet.
Stayed 1 night in Jan 2018
Response from The Management on Jan 22, 2018
Good morning, Thank you for giving us your positive feedback about your stay. We look forward to welcoming you back in the near future. Kind regards

6/10 Okay

simon

Liked: Staff & service
Quick and easy overnighter
Good for a stopover but not to stay for a visit. A bit Tradie orientated. Very close to multiple food options.
Stayed 1 night in Dec 2017
Response from The management on Dec 11, 2017
Good morning, Thank you for sharing your feedback about your stay. We look forward to welcoming you during your next visit in the region. Kind Regards

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from HB on May 3, 2017
Chers Clients, Merci d'avoir pris le temps de nous faire partager votre avis. Nous sommes heureux que vous ayez apprécié votre séjour. Dans l'attente de vous revoir, cordialement BH, Directeur.

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good standard Premiere Classe
Good access from motorway. Near supermarket. Quiet location.
Response from General Manager on Feb 12, 2017
Chers Clients, Nous avons pris connaissance de votre avis, et nous vous en remercions. Le confort de nos clients est une priorité et nous sommes heureux que vous ayez apprécié l'accueil et la propreté de nos chambres. Dans l'attente de vous revoir, cordialement BH, Directeur

2/10 Terrible

Helen rebecca, Nimbin australia

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Pay extra and stay somewhere else
Wifi didn't work, shower didn't drain, toilet didn't flush
Response from General Manager on Feb 12, 2017
Bonjour Monsieur, Nous avons pris note de votre avis et nous sommes désolés que vous n'ayez pas apprécié votre séjour. Nous sommes surpris que vous n'ayez pas fait appel au veilleur présent toute la nuit et qui aurait fait le nécessaire. Cordialement, BH, Directeur.

10/10 Excellent

BRIAN, Hull

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stop on way to UK
Response from General Manager on Feb 12, 2017
Chers Clients, Nous avons pris connaissance de votre avis, et nous vous en remercions. Le confort de nos clients est une priorité et nous sommes heureux que vous ayez apprécié l'accueil et la propreté de nos chambres. Dans l'attente de vous revoir, cordialement BH, Directeur

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good thing the bus was handy and inexpensive for getting to town and the beach.

6/10 Okay

Verified traveler

Disliked: Room comfort
Too expensive for what it is
We used this hotel as a stopover on the way to Portugal. It was in an industrial estate, so not very aesthetically pleasing, but that did not matter. The hotel was made up of metal cabins. However we found the room too small for a family. The room was very dark with one very small window. The bathroom although tiny was functional and clean. The beds were very uncomfortable with pillows so flat they should not of bothered with them. We did not sleep well there, because of the beds being so uncomfortable and also that when someone was in the room next to you, you could hear everything they were saying and doing, so very noisy. For this type of accommodation we felt the cost was too high for what you actually got.

8/10 Good

Yu -Chieh

Liked: Cleanliness

4/10 Poor

Julian, Brighton, UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Like a japanese "coffin drawer" hotel.
Rooms too small, hotel too far from city centre to walk.

2/10 Terrible

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Le veilleur de nuit est exécrable. Il m'a clairement dit qu'il avait autre chose à faire... Il m'a fait payer une 2ème fois la chambre, alors qu'elle était déjà réglée sur internet, en me disant que je verrai ça avec sa collègue le lendemain matin. C'était ça ou dormir dehors.... Heureusement que les réceptionnistes de jour sont adorables et font leur travail, elles !
Stayed 1 night in Mar 2024

10/10 Excellent

sparfel

Stayed 1 night in Jan 2024

10/10 Excellent

olivier

Stayed 2 nights in Dec 2023

6/10 Okay

marc

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Marcus
Hôtel décevant même pour une nuit aurait besoin d'une grosse rénovation , commence à être vieillissant surtout à ce prix 55 / 60 euros on peux trouver mieux équivalent juste le petit déjeuner acceptable pour le prix, le groupe hôtelier devrait réfléchir à ces établissements as pendre juste argent sans considération des clients.
Stayed 1 night in Oct 2023

8/10 Good

Edouard

Stayed 1 night in Oct 2023
Response from MC Relations clients on Nov 3, 2023
Cher ClientNous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Cordialement

2/10 Terrible

Victor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from MC Relations clients on Oct 31, 2023
Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.Cordialement

2/10 Terrible

Mathieu

Stayed 1 night in Oct 2023
Response from MC Relations clients on Oct 31, 2023
Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.Cordialement

4/10 Poor

Agnès

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from MC Relations clients on Oct 31, 2023
Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.Cordialement

4/10 Poor

Anthony

Business traveler, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Il y a de l'humidité dans la chambre, je ne cesse d'éternuer dès que je rentre dans la chambre et je sors avec un nez bouché.
Stayed 2 nights in Sep 2023
Response from MC Relations clients on Nov 3, 2023
Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

10/10 Excellent

Jean Pierre

Stayed 1 night in Sep 2023
Response from DJ on Sep 24, 2023
Cher ClientNous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.CordialementDJ, Responsable Relations Clients