Ratings based on 262 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
87% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from milano

Buona posizione ma Vecchio

Posted Aug 15, 2016
Bella la posizione ma molte cose, come ascigamani, moquette Tripp Vecchie.
2 out of 5
by A verified traveler

Hotel mal insonorisé. Quartier bruyant.

Posted Aug 8, 2016
Pros: Terrasse du bar
Cons: Insonorisation, salle de sport, mobilier des chambres. Savon insuffisant et absence de serviette pour une personne
Location: A proximité du centre ville et des plages
Hotel mal insonorisé, bruits extérieurs toute la nuit. Salle de sport : deux appareils seulement de mauvaise qualité. Pensez à réserver le parking sinon pas de place à l'hôtel. Terrasse panoramique très agréable
Comment from Hotel Management
by Rémy Fenart, Hotel Management
Cher client, Merci de nous avoir choisi et pour avoir partagé vos impressions. Nous regrettons d'apprendre les désagréments rencontrés et espérons avoir l'occasion de regagner votre confiance lors d'un prochain séjour. Cordialement, Rémy Fenart Directeur
4 out of 5
by A verified traveler from London

Comfortable hotel in interesting resort

Posted Jun 14, 2016
Pros: Quiet location, with bars nearby; not too far from town centre, provided you are mobile with no walking difficulties. Spacious bedroom.
Cons: Extra supplies of coffee and milk sachets to those provided in the room. A wider choice of cocktails and more congenial bar service.
Location: Close to old port which has lots of bars and restaurants. Not as close to the beach as the map suggests as there is a steep climb to the beach.
Stayed for a week in June on a room only basis.The hotel is only 15 minutes by taxi from the airport and a walk of 5 minutes down the hill to the old port area which has lots of bars and restaurants. Pleasantly surprised by the elegant buildings, mix of French and Spanish culture and food in Biarritz. Most waiters are able to speak a little English. Lots of interesting places to walk and wonderful sea views. Quiet at the start of the week, but the second half coincided with the annual "Waves and Wheels" festival (surfing and biking) with noisy motorbikes roaring around the old port area and bikers congregating at specific bars. The bikers caused no trouble but they detracted from the ambience of the town. The Tourist Office provides information about the local bus service to places like Bayonne, a mediaeval walled town which is good for a half day visit, but there were no organised trips available in early June e.g. to La Rhune.
Comment from Hotel Management
Jul 23, 2016 by Rémy Fenart, Hotel Management
Dear Guest, Thank you for all this detailed and useful information about your stay and for constructive comments. We look forward to your next visit to our city. Best Regards, Rémy Fenart General Manager
5 out of 5
by A verified traveler from Texas

Excellent Location

Posted Jun 11, 2016
Pros: Location & Comfort
Location: Everything
Everything was superb. Location & Comfort I don't want to add anymore nnnnnnnnnnnnnnnnnnnnnnnnnnnnnn mmmmmmmmmmmmmmmmmmmmmmm pppppppppppppppppppppppppppppp iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii yyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy
Comment from Hotel Management
Jul 23, 2016 by Rémy Fenart, Hotel Management
Dear Guest, Thank you for a great review. We are really glad that you enjoyed out premises and location and hope to see you back in the area very soon ! Best Regards, Rémy Fenart General Manager
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 28, 2016 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 24, 2016 on Hotels
4 out of 5
by Thomas

Posted Apr 24, 2016 on Hotels
Comment from Hotel Management
Jul 9, 2016 by Remy Fenart, Hotel Management
Cher Client, Nous vous remercions pour une excellente note après votre expérience dans notre établissement. Nous espérons vous accueillir à nouveau très bientôt pour renouveler un excellent séjour parmi nous. Cordialement, Rémy Fenart Directeur
4 out of 5
by A verified traveler from cardiff

Good location. Great town, lovely wine bars.

Posted Apr 23, 2016
Pros: Pool. Location room very comfortable.
Cons: Parking 20 euros per night. Expensive.
Location: Great bars, restaurants and shops.
Great but the bar man was rude and inhospitable. Should have had his fees refunded on the customer relations course. Avoid the cocktails 90% fizzy water! Rest great, very good breakfast.
Comment from Hotel Management
May 6, 2016 by Rémy Fenart, Hotel Management
Dear Guest, Thank you for your review and your constructive comments. Please accept our apologies for the inconvenience encountered with our staff member. We hope to have the occasion to restore your faith in us upon your next visit. Best Regards, Rémy Fenart General Manager
5 out of 5
by Geoffrey from St Leonards on Sea

Posted Apr 3, 2016 on Hotels
excellent
Comment from Hotel Management
Jul 9, 2016 by Remy Fenart, Hotel Management
Dear Guest, Thank you for a great review in Expedia. We hope to have the pleasure of welcoming you back very soon again. Best Regards, Rémy Fenart General Manager
5 out of 5
by A verified traveler

Posted Apr 2, 2016
Location was excellent. Restaurants and shops short stroll from hotel. Room very comfortable.
Comment from Hotel Management
May 4, 2016 by Rémy Fenart, Hotel Management
Dear Guest, Thank you for having taken the time to share your experience after your stay with us. We are delighted to read that you enjoyed your stay so much and hope to have the pleasure of a new visit very soon again. Best Regards, Rémy Fenart General Manager