Ratings based on 3 Verified Reviews

3.7 out of 5
4.0 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Jun 28, 2016 on Orbitz
We arrive at our hotel in st.jean de Luz, and although we had a fine meal and the staff was fantastic- The Internet connection was horrible, spotty, cut off frequently, and made it almost impossible to work and communicate effectively with United States work commitments. We spoke first with the staff at the hotel, they attempted a fix of the problem ... But it was not up to our expectations or work obligations. We then called orbitz and they efficiently cancelled our second night, and quickly helped us to rebook somewhere else.
5 out of 5
Recommended
for Families
by A verified traveler from New York, NY

Charming, comfortable, well-run hotel.

Posted Aug 24, 2015
Pros: Charming. Relaxing. Impeccable service.
Location: Saint-Jean-de-Luz is a charming town and a great place to chill. Biarritz, Bayonne, Hendaye, San Sebastian, the Pyrenees are all a short drive away.
I just spent a week at the Parc Victoria with my 15 year old son. We had a lovely time. We stayed in a "pavilion" which consisted of a large room with a queen sized bed and an ensuite bathroom, another even larger full bathroom off the front hallway and a then a living room with a pull out sofa. Both rooms had armoires, so there was plenty of closet space. In addition, there was a sort of glass-walled gazebo with a dining table and chairs and also an outside patio with yet another table and chairs. The art deco furnishings had a charmingly old-fashioned feel. The hotel is a ten minute walk to the beach and maybe another five to the center of town. As much as we enjoyed going to the beach, we also did find ourselves using the pool and it was lovely. A collection of fun pool toys and also of straw hats, comfortable loungers, and an attentive waiter in case we needed anything to drink. Most of the families did have kids, of all ages, yet everyone was well behaved and the pool area turned out to be a really fun, relaxing place to be. We only ate at the restaurant on our last night and it was quite good. The rest of the time, we went into town to eat as it was less expensive and a way more fun way to sample all the local fare. You do not have to spend a lot of money to eat very very well in Saint-Jean-de-Luz. The service, from the housekeeping to the reception to the restaurant, was impeccable. I would definitely recommend.
4 out of 5
Recommended
for Families
by A verified traveler from london

Peaceful and beautiful hotel with lovely gardens

Posted Aug 6, 2014
Pros: beautiful grounds and tranquil setting
Cons: restaurant was over priced
Location: easy walk to the beach and to the centre of St Jean Du Luz
stayed for a couple of nights with my family (2 kids aged 9 and 7). Thought the overall experience was lovely with lovely gardens and pool area being the highlight. We had a slight problem with our booking via expedia (apparently our reservation for the kids hadn't come through) but the hotel resolved this within minutes and found us an appropriate pair of rooms My only quibble would be that I think breakfast should be included for this rate and similarly thought the restaurant was too expensive and more style than substance Overall would happily recommend and would love to go back