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Reviews of Résidence Lagrange Vacances Les Patios Eugénie

4 out of 5
Résidence Lagrange Vacances Les Patios Eugénie
30/32 Avenue De La Reine Victoria, Biarritz, Pyrenees-Atlantiques

Reviews

8.4

Very Good

Rating 10 - Excellent. 64 out of 152 reviews" "
Rating 8 - Good. 65 out of 152 reviews" "
Rating 6 - Okay. 14 out of 152 reviews" "
Rating 4 - Poor. 3 out of 152 reviews" "
Rating 2 - Terrible. 6 out of 152 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Bruce

Traveled with family
Liked: Cleanliness, room comfort
RWC 2023 plus
Great location and spacious, we had a fantastic time in Biarritz and will be returning soon.
Stayed 7 nights in Sep 2023

8/10 Good

Eridana

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Aug 2023

4/10 Poor

Robery

Traveled with family
Disliked: Cleanliness
Stayed 5 nights in Jun 2023

6/10 Okay

eeva

Liked: Cleanliness, room comfort
Odd reception hours
The staying and the rooms were great. But the reception hours not good= open mornings until 12 and afternoons after 5 pm. I arrived early afternoon after a train ride from Paris. The door was locked. I got a code to enter the hallway, but I did not know how to use it. Some other people staying there let me into the reception area.There was no info about a restroom. The reception opened exactly at 5pm .
Stayed 3 nights in Jun 2023

10/10 Excellent

Nicola

Traveled with family
Liked: Cleanliness, room comfort
Great place to stay!
Great location for a family break! The pool was lovely and warm, accommodation exactly what we needed. Staff were absolutely lovely and very helpful. Biarritz is beautiful but also don’t miss St Jean de Luz and San Sebastián across the border into Spain
Stayed 5 nights in May 2023

8/10 Good

Colin

Liked: Cleanliness
Stayed 7 nights in Sep 2022

2/10 Terrible

Brandy

Traveled with family
Disliked: Amenities, property conditions & facilities
The room was so tiny you could not open the door to the apartment all the way, it hit the small entertainment center. Same with the bedroom door, it got the bed, and to slide in next to the bed (too small to walk) you have to close the door. We had to push the dining room table against the wall in order to have space to sit. An apartment for 6 only had room for suitcases if you put them in the tiny kitchen. We were asked to inventory the entire contents of the kitchen or be charged for missing items. We were then told we had to remove any trash from the space and wash the dishes, though no dish/dishwashing detergent or sponge was provided. This property was a joke and I would not return. Prior to this my family and I had traveled through Portugal and Spain and had great experiences
Stayed 2 nights in Jun 2022

6/10 Okay

Johanna

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
We were greeted by a very impolite receptionist who snapped at us for not knowing there is a 400 euro deposit to be paid upon arrival. Telling us this is written EVERYWHERE. Which is not true, only upon very thoroughly checking the Hotels.com booking did I find that the deposit is mentioned in the Small Print area. Furthermore, we have been back for over a week and the deposit is still on hold, not ideal if you're low on money. She also did not give us the passcode for the front door so when we got back really late in the evening we were pretty much stuck at the front door until a very lovely German couple came and taught us how to get back in. Otherwise the place is nice, quite spacious and we were laughing the flat is massive but the furniture is even bigger. So the room is taken up by sofas and beds that are too big. It's also quite clean. But the pool was closed and the sauna and jacuzzi are only open in the daytime from 9:30 till 7:30 which is a pity because we'd have loved an early or late sauna session after a day out in the rainy breezy autumn weather. Anyway, all in all it was an ok stay, I slept well (which I never do in hotels). And we had a great time.
Stayed 2 nights in Oct 2019

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
I’m super frustrated about this entire experience. I felt as if Expedia, and the place in general was unclear about what type of place this was. It is a short term ( weeks or months) rental, and advertised as a hotel. We were told on arrival we’d have to do our own cleaning or be charged 45 euros, the place was filthy, and we were charged for toilet paper. I cannot even believe my experience here, one of the worst I’ve ever had internationally.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at reception were remarkable. Helpful, friendly and welcoming. Location is close to all amenities and yet quiet and peaceful
Stayed 7 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved our stay in Biarritz and the Lagrange. The building and apartment are very modern, clean and good value for money. We will definitely return
Stayed 4 nights in Dec 2018

10/10 Excellent

Susan, Sheffield

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apartment with everything you need in a great area
We booked an apartment for 6 people because the two of us wanted a bedroom each. As a result it was very spacious but still economical compared to those on the sea front. A good compromise since it was only a short walk (<5 mins) to the Grand Plage. Situated in a pleasant and safe area, with it’s own row of shops, supermarket, delis, bakery, laundrette etc. Good selection of bars and brasseries makes a nice alternative to the town centre. Made good use of small pool and sun terrace. Never seemed busy. Staff were very helpful on local area, travel, taxi booking etc and also very tolerant of our poor French.
Stayed 7 nights in Sep 2018
Response from The Reception on Nov 3, 2018
Thank you so much for you appreciation. We are glad you enjoyed your stay at Les Patios d'Eugénie. We do our best to make you comfortable with our great Biarritz's environment, and hope to meet you again for your next stay in this area.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice family stay in Biarritz
There are some hotel services Residence Lagrange does not provide such as 24hrs reception (you get a key/code for out-of-office hours) or cleaning services (they come to check your room prior to check-out) but it is a comfortable, well located, nice place. It is walking distance from the beach and shops, staff is polite and they speak English, there is free parking in the few spots next to the hotel and has a pool (which is smaller than in their promotional picture). All in all, it is nice place for a family stay in Biarritz.
Stayed 2 nights in Jul 2018

8/10 Good

margarita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weekend away
Check in was smooth, close to bus lines and the beach. There is a free bus that runs downtown which is nice, but doesn't run on Sunday. We were shocked to have to pay a pretty big deposit of 400 euro for the weekend. I must have missed that when I booked that you had to pay a deposit. The beds were very comfortable, but the pillows were not. Overall the stay was good and I would stay there again. Also wifi is not free.

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2017

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service
It's not a hotel.
It was ok. It's not a hotel. And it's very annoying that the reception is open for few hours everyday and the staff are not so helpful and they don't know so much. The Location is good. Not far from the beach.
Stayed 7 nights in Jul 2017

8/10 Good

Annette , Christchurch

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Biarritz
We had not been to Biarritz before and after one week still had many things left to do so we will go back another time , The weather was poor just one day so we spent half a day in the sea life centre , the best we have ever visited it really was fascinating . Everyone was friendly , the shops are good , the bus service was excellent . The only downside is the lack of toilet facilities and in restaurants and the sea life centre, always men and women have to use the same loo and queue together which is bazaar.

8/10 Good

Daniels, Woking

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Great location, local shops just around the corner which is a god send as eating/drinking out is very expensive one of the most expensive places we have ever visited in the world. Accomodation is of a great standard, kitchen badly fitted out but with only being there on holiday you can put up with it. The lighting in the hallway is on a re-mote sensor and you are walking the dark in some areas this needs to be adjusted.

8/10 Good

Marie, ireland

Liked: Staff & service, room comfort
enjoyable stay
Nice apartment, walking distance to beach, shops & restaurants. Staff were very friendly & helpful. Jacuzzi was a nice extra. There was a stale smell of smoke in one of the bedrooms which was the only negative we had. When we mentioned it to the staff they helped resolve this. Pool is small but perfect for us as we had a baby with us. Would come again

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great self catering apartment
Close to beach and has all necessary facilities and appliances for young family holiday. Near to good shops and restaurants.

8/10 Good

Estibaliz

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Jean

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

MICHEL

Liked: Cleanliness, room comfort
Stayed 7 nights in Oct 2023

10/10 Excellent

Lionel

Liked: Cleanliness, room comfort
Super séjour à Biarritz
L'appart hôtel est très bien situé à proximité de la plage et du centre-ville. Les chambres sont très grandes. Nous avons été bien accueilli lors de notre arrivée et avons pu avoir la chambre en avance par rapport à l'horaire indiquée
Stayed 7 nights in Sep 2023

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, room comfort
Excellent séjour à Biarritz
Stayed 7 nights in Aug 2023

8/10 Good

LE PICAUT

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Un accueil au top : les salariés sont très sympathiques ! Un emplacement au top : proche de petits commerces (boulangerie, boucherie, traiteur, supérette…), à quelques minutes (à pied) de la grande plage et du centre-ville. Nous avons passé un super séjour dans cet appart’ hôtel !
Stayed 7 nights in Aug 2023

6/10 Okay

Beata

Liked: Cleanliness, amenities
Good big rooms and clean. Spa only available once during the stay and you have to prebook. The view of the balcony was just a white wall unfortunately. Carrefour right away the corner , not far from the grande Plage. Very nice staff
Stayed 7 nights in Jul 2023

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, room comfort
Brilliant location and 5min. walk to the beach.
We had a great week in Biarritz. 5min. walk to the beach. Very friendly staff. The apartment and building is weel looked after. Nice pool area and possibility to read/relax at the pool area as well. We had a brilliant afternoon in the spa/wellness area as well - included in the stay. We were 3 people in a 6 people apartment. I would recommend max. 4 in such a apartment, to make it good for everyone. I am Looking forward to going back there.
Stayed 7 nights in Jul 2023

10/10 Excellent

Florian

Traveled with family
Liked: Cleanliness, room comfort
Super séjour
Belle résidence proche de du centre et de la plage. Accueil et appartement au top.
Stayed 7 nights in Jul 2023

10/10 Excellent

William

Liked: Cleanliness, room comfort
Stayed 7 nights in Mar 2023

10/10 Excellent

Núria

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Buena relación calidad-precio (fuera de temporada) Buenas instalaciones y tranquilo. Buena atención.

6/10 Okay

Sophie

Stayed 7 nights in Aug 2022

10/10 Excellent

Adrien

Traveled with family
Liked: Cleanliness, room comfort
Stayed 7 nights in Aug 2022

10/10 Excellent

Alexandra

Traveled with family
Liked: Cleanliness, room comfort
Très bien
Séjour pour les vacances en famille.
Stayed 7 nights in Jul 2022

10/10 Excellent

Fabrice

Liked: Cleanliness, room comfort
Découverte
Découverte de la ville et la région. Séjour que nous avons prolongé car emplacement idéal
Stayed 7 nights in May 2022

10/10 Excellent

jean-claude

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent sejour , tres agreable !!!! la residence est tres bien situee et frederique et sonia nous ont très bien accueillis
Stayed 3 nights in Apr 2022

10/10 Excellent

Caroline

Traveled with group
Liked: Cleanliness, room comfort
Très bon séjour
Très bon séjour entre amis aux patios d’Eugénie, les appartements sont spacieux et bien équipés, la résidence est très bien située et très sympa d’avoir accès à la partie spa ! Le personnel est très sympathique. Je recommande !
Stayed 2 nights in Mar 2022

8/10 Good

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, room comfort
Stayed 7 nights in Mar 2022

10/10 Excellent

Claude

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Feb 2022

10/10 Excellent

Sylvie

Liked: Cleanliness, room comfort
Stayed 7 nights in Feb 2022

10/10 Excellent

marie france

Stayed 3 nights in Dec 2021

8/10 Good

sebastien

Business traveler
Liked: Cleanliness
Stayed 2 nights in Oct 2021

8/10 Good

Natacha

Stayed 7 nights in Jul 2021

10/10 Excellent

Kristine

Traveled with family
Liked: Cleanliness, room comfort
Stayed 7 nights in Jul 2021

8/10 Good

Verified traveler

Traveled with family
Stayed 2 nights in May 2021

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Mitigé
Nous sommes venus au dernier confinement. L’hôtel n’a pas voulu déplacer nos nuits. Tout étant fermés à l’extérieur, nous comptions profiter du spa… mais on nous a dit: fermé pour covid… ça aurait bien de le préciser sur le site. Attention demandez à avoir une vue correct à la réservation sinon vous serez dans une chambre avec le balcon qui est face à un grand mur… Les +: bien situé
Stayed 2 nights in May 2021

10/10 Excellent

MushuColibri, Gironde

Traveled with pets, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Tout est parfait 👍 l’emplacement, l’accueil, le logement !!! Nous sommes venus en famille - 3 personnes - et notre chien Nous y étions déjà descendus et nous y retournerons avec plaisir😀
Stayed 5 nights in Oct 2020

8/10 Good

Brigitte

Stayed 5 nights in Oct 2020

10/10 Excellent

Verified traveler

Stayed 7 nights in Sep 2020