Paid €360 exc breakfast for standard room but decided to upgrade for another €140
Room overlooked the sea and pool and was a good location but small and very tired looking .
Bathroom old fashioned and small with basic shower over bath .
Restaurant average , but pool bar poor and ridiculously expensive . €24 for a club sandwich without fries and €12 for a small beer !
Stayed in Sofitels before and rate this as worst .
Comment from Hotel Management
Aug 22, 2016 by Emmanuelle Cabannes-Mahé Responsable Expérience Cl, Hotel Management
Thank you for taking the time to tell us about your experience at the Sofitel Biarritz le Miramar Thalassa Sea & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.