Ratings based on 828 Verified Reviews

4.1 out of 5
92% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Wonderful hotel

Posted Nov 15, 2017
Pros: Staff, free coffee and tea all day, beautiful lobby.
Cons: Include paper towels in kitchen, soap tabs for dishwasher.
Location: Very close to metro and grocery stores, easy access to all of Paris.
We stayed 3 nights, and couldn't be happier with the apartment and hotel. We had a 1 bedroom and were allocated a very spacious apartment with 2 balconies! Staff was incredibly friendly and helpful. They must have noted my birthday on my passport at check in, and treated me to a lovely Happy Birthday note and left a surprise gift of Coca-Cola and orange juice in my room while I was out. So incredibly sweet! We had one issue - there was a fan making a loud noise in our ceiling one night. Front desk responded immediately and offered us a second room to sleep where it would be quiet, so we wouldn't need to move all of our belongings. No need though, the sound went away on its own after about 45 minutes. I will definitely stay here again on my next visit to Paris. I highly recommend this hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Practical location with excellent bus access

Posted Oct 1, 2017
Pros: Large enough to be comfortable and get good service.
Cons: Improve room cleaning schedule
Location: Easy access to buses, daily farmer's market (excellent) across the road, grocery stores 2 mins away. Close to the Bastille Monument
The hotel staff were excellent! Friendly, efficient and helpful. Went out of their way to give directions and esnure that we were well served. Elevators are kinda small and dailly room cleaning is at a premium. Rooms are cleaned on the 4th day of your stay and then every 7 days!! However, clean and fresh towels were available when necessary. The view from the balcony was very pretty and the room and sheets etc. were spotless. Location is excellent. Can walk to the Museums and Notre Dame Cathedral and Rue St. Germain easily. Bus in front of the hotel goes to the Museums!! Would highlly recommend this hotel.
Comment from Hotel Management
Oct 31, 2017 by Audrey A. Assistant Residence Manager, Hotel Management
Dear Mike, It is such a great pleasure to read your so positive feedback of your last stay at Citadines Bastille Marais. Your kind words will be shared with all the team. We hope to welcome you back soon. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Montreal, QC Canada

Apartment/Hotel in The Marais District

Posted Sep 14, 2017
Pros: Fully equipped kitchen and table and chairs so was able to eat in room if we wanted in order to save money.
Cons: Buffet breakfast not very good.Scrambled eggs had consistency of mashed potatoes.Shower "wall" was so short that it was difficult not to get floor wet
Location: Location was very good. Close to 2 different metro lines. One a block away and the other a 5 minute walk. An outdoor market across the street.
Was told we could check in to room in 1/2 hour but then told the room wouldn't be ready for another 4 hours. Didn't know the room was only cleaned after 6 days and towels weren't replaced but we could go down to the desk and ask for clean towels whenever we wanted.
Comment from Hotel Management
Sep 15, 2017 by Audrey A. , Hotel Management
Dear Debbie, Thank you very much very much for your comment about our Apart'hotel Citadines Bastille Marais Paris. We are happy to learn that you enjoyed the kitchen and equipment in the room. We are sorry for your disappointment concerning breakfast. Every comment is important in order to improve our services. We hope to welcome back you soon, so you can discover our 1-bedroom apartment. Best regards,
5 out of 5
Recommended
for Families
by A verified traveler from Bergen county, New Jersey

Excellent choice for a family of four

Posted Sep 3, 2017
Pros: We had an apartment, with a pull-out couch and 1 bedroom. The living room (with the couch) was very spacious.
Cons: For stays less than a week there is a charge for maid service, but they do provide extra towels if you ask.
Location: It is close to the Marais, Notre Dame, and if you are a good walker, the Louve.
The Citadines Bastille Marais was an excellent choice for our family. We were two adults and two children and wanted to be in the same space (since hotel rooms in Europe are not usually adjoining). We also wanted to have kitchen facilities, so that we could have breakfast and make sandwiches. The rooms had good storage space. The staff was very responsive to any request. The hotel was near transportation, and we were able to walk to many tourist attractions. I would definitely recommend this hotel.
Comment from Hotel Management
Sep 4, 2017 by Anaël M, Hotel Management
Thank you for choosing Citadines Bastille Marais as your accommodation during your holiday in Paris. It is always encouraging for us to learn that our valuable residents are satisfied with our service. We hope that we will have the pleasure of welcoming you again in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne australia

Well located hotel with kitchen

Posted Sep 3, 2017
Great little hotel with well equipped kitchenette. Good cafes & bars close by & easily accessible by Metro. Fantastic staff who are helpful & friendly
Comment from Hotel Management
Sep 6, 2017 by Sandy, Senior Receptionist, Hotel Management
Dear Guest, Thank you for taking the time to post your feedback regarding your stay in Citadines Bastille Marais. We are delighted to learn you had a wonderful stay with us and that the staffs were friendly and helpful. Your nice worlds will be shared will all the staff! I hope we'll have the privilege to welcome you again on a future trip back to Paris. Best Regards, Sandy, Senior Receptionist
5 out of 5
Recommended
for Everyone
by A verified traveler

My stay in Paris

Posted Aug 25, 2017
Pros: Quiet environment, clean, like a small apartment.
Cons: The breakfast
Location: Plenty of restaurants, and loved the farmers market in the middle of the street, grocery stores nearby also, very convenient for shopping.
This was my first time abroad in such a beautiful city, the hotel accommodations was great, clean and staff very helpful, I would definitely come back to this hotel on a second visit to Paris!!!!
Comment from Hotel Management
Aug 29, 2017 by Sandy, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We are glad you did enjoy your stay. Your kind comments will be shared with the staff. We hope we will have the pleasure to welcome you back for your next stay in Paris. Kind Regards, Sandy, Senior Receptionist
2 out of 5
by A verified traveler

Posted Aug 23, 2017 on Hotels
Breakfast was charged insane price without warning us first it wasn't included. Firemen knocked on our door in the middle of the night to know if we noticed smoke in our room. When talking to the concierge the next morning, we learned the hotel was evacuated during the night but never were asked to get out making us wonder what would have happened if a real fire would have took place!
Comment from Hotel Management
Aug 30, 2017
Dear Guest, Thank you for your valuable feedback. We regret that this incident left you with a negative impression. It is our every intention to provide excellent service and products to our residents. What happened was an isolated incident and firemen decided for security reason to evacuate only a specific part of the property. In this type of case, we have to follow the firmen safety procedures. Sorry again for this incident and for the misunderstanding.We hope you will stay with us again Anaël M- Residence Manager
4 out of 5
by A verified traveler

Posted Aug 20, 2017 on Hotels
Comment from Hotel Management
Aug 23, 2017
Dear Guest, Thank you for rating Citadines Bastille Marais. Best Regards, Etienne Acar Assistant Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 18, 2017
Mother daughter trip for a week. Great location. Easily accessible to metro and restauraunts
Comment from Hotel Management
Aug 20, 2017 by Laure Front Desk, Hotel Management
Dear, Thank you for your stay in our Residence. We are happy that you enjoyed it. See you again. Best Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from lond island, ny

Nice apart hotel near major attractions

Posted Aug 18, 2017
The hotel was nice . The front desk was helpful . I like the fridge n microwave in our room. I felt the mattress was too firm and the bathroom would leak after you showered. They only clean the room once during our 6 night stay. But overall it's a nice hotel. I didn't like the breakfast it was mostly cold and gross
Comment from Hotel Management
Aug 20, 2017 by Laure Front Desk, Hotel Management
Dear, Thank you for your stay in our Hotel. We are happy that you enjoyed it. Concerning the mattress, bathroom and breakfast, we well note your comments. It will help us to provide a better service in the future. Have a nice day. Best Regards,