Ratings based on 816 Verified Reviews

4.1 out of 5
93% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Montreal, QC Canada

Apartment/Hotel in The Marais District

Posted Sep 14, 2017
Pros: Fully equipped kitchen and table and chairs so was able to eat in room if we wanted in order to save money.
Cons: Buffet breakfast not very good.Scrambled eggs had consistency of mashed potatoes.Shower "wall" was so short that it was difficult not to get floor wet
Location: Location was very good. Close to 2 different metro lines. One a block away and the other a 5 minute walk. An outdoor market across the street.
Was told we could check in to room in 1/2 hour but then told the room wouldn't be ready for another 4 hours. Didn't know the room was only cleaned after 6 days and towels weren't replaced but we could go down to the desk and ask for clean towels whenever we wanted.
Comment from Hotel Management
Sep 15, 2017 by Audrey A. , Hotel Management
Dear Debbie, Thank you very much very much for your comment about our Apart'hotel Citadines Bastille Marais Paris. We are happy to learn that you enjoyed the kitchen and equipment in the room. We are sorry for your disappointment concerning breakfast. Every comment is important in order to improve our services. We hope to welcome back you soon, so you can discover our 1-bedroom apartment. Best regards,
5 out of 5
Recommended
for Families
by A verified traveler from Bergen county, New Jersey

Excellent choice for a family of four

Posted Sep 3, 2017
Pros: We had an apartment, with a pull-out couch and 1 bedroom. The living room (with the couch) was very spacious.
Cons: For stays less than a week there is a charge for maid service, but they do provide extra towels if you ask.
Location: It is close to the Marais, Notre Dame, and if you are a good walker, the Louve.
The Citadines Bastille Marais was an excellent choice for our family. We were two adults and two children and wanted to be in the same space (since hotel rooms in Europe are not usually adjoining). We also wanted to have kitchen facilities, so that we could have breakfast and make sandwiches. The rooms had good storage space. The staff was very responsive to any request. The hotel was near transportation, and we were able to walk to many tourist attractions. I would definitely recommend this hotel.
Comment from Hotel Management
Sep 4, 2017 by Anaël M, Hotel Management
Thank you for choosing Citadines Bastille Marais as your accommodation during your holiday in Paris. It is always encouraging for us to learn that our valuable residents are satisfied with our service. We hope that we will have the pleasure of welcoming you again in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne australia

Well located hotel with kitchen

Posted Sep 3, 2017
Great little hotel with well equipped kitchenette. Good cafes & bars close by & easily accessible by Metro. Fantastic staff who are helpful & friendly
Comment from Hotel Management
Sep 6, 2017 by Sandy, Senior Receptionist, Hotel Management
Dear Guest, Thank you for taking the time to post your feedback regarding your stay in Citadines Bastille Marais. We are delighted to learn you had a wonderful stay with us and that the staffs were friendly and helpful. Your nice worlds will be shared will all the staff! I hope we'll have the privilege to welcome you again on a future trip back to Paris. Best Regards, Sandy, Senior Receptionist
5 out of 5
Recommended
for Everyone
by A verified traveler

My stay in Paris

Posted Aug 25, 2017
Pros: Quiet environment, clean, like a small apartment.
Cons: The breakfast
Location: Plenty of restaurants, and loved the farmers market in the middle of the street, grocery stores nearby also, very convenient for shopping.
This was my first time abroad in such a beautiful city, the hotel accommodations was great, clean and staff very helpful, I would definitely come back to this hotel on a second visit to Paris!!!!
Comment from Hotel Management
Aug 29, 2017 by Sandy, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We are glad you did enjoy your stay. Your kind comments will be shared with the staff. We hope we will have the pleasure to welcome you back for your next stay in Paris. Kind Regards, Sandy, Senior Receptionist
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 18, 2017
Mother daughter trip for a week. Great location. Easily accessible to metro and restauraunts
Comment from Hotel Management
Aug 20, 2017 by Laure Front Desk, Hotel Management
Dear, Thank you for your stay in our Residence. We are happy that you enjoyed it. See you again. Best Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from lond island, ny

Nice apart hotel near major attractions

Posted Aug 18, 2017
The hotel was nice . The front desk was helpful . I like the fridge n microwave in our room. I felt the mattress was too firm and the bathroom would leak after you showered. They only clean the room once during our 6 night stay. But overall it's a nice hotel. I didn't like the breakfast it was mostly cold and gross
Comment from Hotel Management
Aug 20, 2017 by Laure Front Desk, Hotel Management
Dear, Thank you for your stay in our Hotel. We are happy that you enjoyed it. Concerning the mattress, bathroom and breakfast, we well note your comments. It will help us to provide a better service in the future. Have a nice day. Best Regards,
4 out of 5
by Colleen

Recommend

Posted May 27, 2017 on Hotels
Had a great stay in this suite and would recommend staying here. Central location with multiple metro lines close by to allow you to easily explore all of Paris. Suite is well equipped and clean. Only downside was that their laundry machines did damage to multiple tops with black Marks and small tears. We spent a week here and would recommend except for the machines that clearly need some repairs.
Comment from Hotel Management
May 31, 2017
Dear Guest, Thank you for taking the time to post your feedback regarding your stay in Citadines Bastille Marais. Delighted to learn you had a wonderful stay with us, and that you enjoyed the central location. Your comments concerning laundry machines are well noted. I hope we'll have the privilege to welcome you again on a future trip back to Paris. Regards, Etienne Acar Assistant Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Central location and all the amenities you need.

Posted May 11, 2017
Bastille is a great location with loads of cafes and restaurants around. For families, Citadines has a great kitchenette with a few supermarkets very close by. Free coffee is a great saver, as is the DIY laundrette.
Comment from Hotel Management
May 31, 2017 by Etienne Acar, Hotel Management
Dear Guest, Thank you for taking the time to post your feedback regarding your stay in Citadines Bastille Marais. I am happy to learn you had a wonderful stay with us. I hope we'll have the privilege to welcome you again on a future trip back to Paris. Regards, Etienne Acar Assistant Manager
2 out of 5
by A verified traveler

Great staff, lazy housekeepers.

Posted May 9, 2017
Pros: Absolutely great location, friendly hotel staff, a comfortable size of room.
Location: The location was great just right nearby Basitille station and so was the neighbor, Marais area, where lots of trendy shops are there.
I was just staying at this hotel with my gf for a week, then I'd give it a 2.5 rating, in which I give a 2 rating on the actual rating. Great points of the hotel....the great location of Marais or Bastille and hospitable hotel staffs. Disappointing points.....the housekeeping staff and crappy quality of bathroom. We only had our room cleaned once for the week trip, although we would go out the door BEFORE 12:00pm, and once the housekeeper turned down to make up the room cos she just passed it away. The another horrible thing was happening when I've taken a bath. I did realize this after I've finished running all the water for a bath that all the water were leaking on the other side of the room, the bedroom and there was a big leakage down there, which was catastrophic. We had to clean it up ourselves with disgusting dirty towels left on the top rack in the bathroom. We could find it as one of those memories in a positive way but still never wanna a repeat of it. ( Prolly, not staying back at the hotel would help) In a nutshell, our stay was not as much as we'd expect it would be. Hope you take my advice for our information.
Comment from Hotel Management
May 11, 2017 by Daniela B, Hotel Management
Dear Guest, Thank you for taking the time to post your feedback regarding your stay in Citadines Bastille Marais. We are truly sorry to hear about your unpleasant experience. Please allow me to inform you that we shared your comments with the houssekeeping department. Your comments will help us to improve efficiency. Once again we are sorry for the inconvenience and hope to welcome you again in Paris. Regards, Daniela Bodirlau Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Chesterfield, MI

Posted May 3, 2017
Great location with Metro stops and connecting stations close. Walking distance from many restaurants.
Comment from Hotel Management
May 9, 2017 by Daniela B, Hotel Management
Dear Guest, Thank you for rating Citadines Bastille Marais Paris. Regards, Daniela Bodirlau Assistant Manager