Ratings based on 38 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
100% of guests recommend
3.7 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Nice

Posted Aug 26, 2016
Nice room more space location also ok Well arranged
5 out of 5
by A verified traveler from SG

Last minute booking

Posted Jun 17, 2016
Cons: Thicker blankets.
Location: Nearby Nagoya Hill Mall. like about 5 min drive.
had my last minute booking wt Mercure Batam. We had the Deluxe Room. With the amount me and husband was very happy with the room. Tap water was clean. Bed is comfortable. Just that the aircon was too cold even after putting it at 30 degress. Blankets did not help cause its not as thick as other hotels we went to before. Staff was pleasant too. Will come back for sure.
4 out of 5
by A verified traveler from Singapore

Posted Jun 7, 2016
Breakfast buffet is quite oily and salty, hope it can be improved. Overall nice experience.
3 out of 5
by Mavis

Average Stay

Posted Mar 14, 2016 on Hotels
Hotel looks abit run down, but overall still not that bad. however, the air-conditioning isn't working that well and i cant adjust the temperature. there is no room service menu in the room, flushing system isn't working that well also. bathtub water also drained away very slowly.
4 out of 5
by A verified traveler from Singapore

Nice hotel not too far from shopping mall.

Posted Feb 10, 2016
Staff is good.Very friendly and polite.Room not so cold.Requested for the same level for all my 5 rooms booking but I got it scattered on 2 levels.Very frustating.And the room is not even side by side Its one end to another end Please rectify.Other then that is good.:-)
5 out of 5
by barnabas ravindran from singapore

nice place

Posted Jan 18, 2016 on Hotels
my stay was very pleasant and enjoyable
5 out of 5
by A verified traveler from singapore

Nice hotel and nearby to shopping and eatery area.

Posted Dec 31, 2015
Very helpful from doorman to front desk staff etc.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 23, 2015 on Hotels
1 out of 5
by A verified traveler

Mercury Batam

Posted Nov 27, 2015 on Hotels
Emily & the Front desk team were professional. This review has no reflection on there customer service. They were fantastic. I was told upon check-in that I would have Free Breakfast. I went to the restaurant the next morning & was rudely & loudly told, in front of many people ,that I was not eligible for a free breakfast. When people heard this, they started to laugh. I was humiliated & I was very embarrassed. I asked to speak with the manager & I waited 10 minutes. I spoke with him twice & he is clueless to customer service. He started to explain the Mercure Company policies to me...how poor is that! The customer is always number 1. I have stayed at the Mercure brand hotels before but I will never stay at a Mercury hotel again. I have been travelling for the past six months and without a doubt this place is the worst hotel I have ever stayed. When I checked out I requested a Bluebird taxi. (They are the ONLY Taxi in Batam that uses the meter) The hotel management refused to call Bluebird for me. I called them myself.
3 out of 5
by James from Singapura

No complaints

Posted Nov 20, 2015 on Hotels
Just 2 days of relaxation