Wonderful hotel to escape, chill and relax
Posted Sep 23, 2016
The staff here are friendly and the service is impeccable. Check in was smooth -- we were asked to take a seat and were given cold towels and a cold drink while they prepared the paper work. We were briefed about the facilities and restaurants, and then driven to our room on a buggy. You can call the buggy to pick you up and bring you around the resort but my partner and I found it faster to walk than to wait for the buggy.
The restaurants are not cheap but unless you're cooking, those are the only options you have. The food is decent though. The staff on room service duty were wonderful. We called at 10.30pm but were told that they only open the kitchen for night service at 11pm. Since we were OK to wait, we placed our order. Who knew our food turned up at our room at 11pm sharp! We were pleasantly surprised.
Only complaint was that after a night of heavy rain, we realised the water had leaked into the master bedroom's floor by the window.
Overall, a wonderful getaway because we wanted to do absolutely nothing and just getaway from the city. However, if you want to go out and about, shopping, etc, this might be a bit out of the way and quiet. It is not the cheapest resort in Batam but we already want to come back.