My relatively alright stay at Nongsa Point Marina
Posted Aug 10, 2016 on Hotels
When booking in Hotels.com, the description was listed as including Wi-Fi and Breakfast.
When we got to the resort, we quite surprised to find out that the Villa we bokoed had no Wi-Fi and only the Hotel Lobby and Restaurant had Wi-Fi.
We felt that the information was really misleading and led to some pretty serious disappointments especially since it was partially a work trip and we needed to be connected.
This kind of information should have been made transparent to the customers.
In addition to that, I called the lobby on the first night (Friday) after checking in to enquire about the Wi-Fi. That was when we were informed that we have no access to Wi-Fi at the villa. No other alternatives were provided to us.
However, I ran into an old friend on the day that I was checking out (Sunday) and he told me that the hotel had actually made provisions for them to have Wi-Fi set - up in their Villa at an additional cost.
Imagine my utter shock and disappointment that this alternative was not conveyed to us either. If this had been conveyed to us on Friday, we would have gladly taken that option to have Wi-Fi set - up for us. It would have cost us about 300,000 rupiah which would have been about SGD 30, shared amongst 6 of us.
I find the service provided by the hotel rather impersonal and disinterested, to say in the least.