Property amenity

Reviews of The BCC Hotel & Residence

4 out of 5
The BCC Hotel & Residence
Jl. Bunga Mawar, Baloi Kusuma, Batam, Batam Island

Reviews

7.4

Good

Rating 10 - Excellent. 95 out of 416 reviews" "
Rating 8 - Good. 173 out of 416 reviews" "
Rating 6 - Okay. 88 out of 416 reviews" "
Rating 4 - Poor. 40 out of 416 reviews" "
Rating 2 - Terrible. 20 out of 416 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveler

Traveled with family
Disliked: Amenities, property conditions & facilities
Out of the 4 lift, only 2 working. Take very long for the lift to come down to your level. Facilities are old. Variety of dishes for breakfast are the same daily. Only 1 meat. Not palatable:
Stayed 2 nights in Mar 2020

8/10 Good

Raymond

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Room was clean and comfortable however, The air-condition was not very good. It seems to be O.K. but then it stops and does not maintain the set temperature.
Stayed 1 night in Mar 2020

10/10 Excellent

Zailani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay. Walking distance to shopping mall
Stayed 4 nights in Feb 2020

8/10 Good

Raymond

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is clean but No Toilet Paper. Windows not double glass and as such noise from the road comes in
Stayed 1 night in Feb 2020

6/10 Okay

SandyChua, Singapore

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel desperately needs an update. The toilet cleanliness is horrible. I have booked this hotel because I need a 3 bedroom suite to fit my family needs. This hotel use to be good and I have stayed there everytime time I am in batem .. but this time I am quite surprised that broken (I assumed) tampered glass was removed from the toilet but it was never replaced hence my whole toilet gets really wet after every shower. The tiles were never cleaned and you can see mould build up at the seams and between the tiles. Smoking room without any ashtray.. why ? Oh well the good thing is there are so many other brand new hotels with attached shopping malls which makes it even more convient for travellers. I would give this hotel a miss in the future. Never again BCC.
Stayed 2 nights in Jan 2020

8/10 Good

Zarinah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is definitely big then other hotel.. My choice always BCC
Stayed 2 nights in Jan 2020

6/10 Okay

Joo Lan Audrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveler

Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveler

Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was so convenient where u can find lots of things nearby
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Dec 2019

4/10 Poor

PC, Singapore

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Location is wise and convenient walkable to BCS mall, Grand batam and A2 foodcourt. However 2 bedroom suite was very rundown and constantly appearing of cockroaches in the apartment, i have killed countless of it. Bedsheets and pillow cover have yellow stains as well. Sofa was old and sink. Suggest a real revamp.
Stayed 2 nights in Dec 2019

4/10 Poor

Pock Keong

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Checking in was abit draggy as the front desk had to deal with many guests demanding for their rooms which weren't ready (due to housekeeping issues perhaps?). Likewise for our 3 out of 4 rooms. However, we were pretty chilled since it' was supposed to be a holiday and the front desk staff were under tremendous stress and were already doing their best. Then there were issues with the lifts and so it took forever to either go up or down to/from our rooms on the top floors.
Stayed 1 night in Dec 2019

8/10 Good

B, Sg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment is older than the hotel room. Will be good if can furnish. The towels and linen are yellow. The service and location are good.
Stayed 1 night in Dec 2019

8/10 Good

Anthea

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Excellent Location but poor service & hard bed
Great Stuff about Hotel: Excellent location, within 3-5 minutes walk away from BCS Mall, Night Hawker (A2 Foodcourt) & Peniun Market (Pasar Peniun) where you can find great local foods for breakfast, fruits & veg markets, fish & meat markets, local dried foods & snacks shops (keropok, Chili sauce, etc) & even clothes stalls within the market area. Great Stuff about Room: Big size rooms, clean. Negative Stuff about Hotel: Apart from the excellent location, this hotel has a small lobby area, very slow elevators, very slow staff. Negative Stuff about Room: Bed is very hard, 2 pillows on each bed of which 1 is too soft & flat while the other is too hard, old & too high.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, amenities
Location walking distance to food outlets shopping Convenient.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
It is a spacious and near the amenities. Shower curtains too short in the bathroom. Overall, good!
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Good location especially variety of Asian food convenient walking distance to shopping.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveler

Traveled with family
Basic room
8 of us stayed in 2 units of 2 bed room apartment has the basic amenities - bottled water, towels, shampoo, soap, toothbrush. It was able to fit us comfortably. Note that there were no cooking allowed even though there was a cooker hood. Deposit of 100k Rupiah was needed per room. Unit was rather old looking with old stains around. So of them had towels and bed linens with old stains on them. Sofa was not in a very good condition, either too hard or it looked like it was going to collapse. Well for the price, you pay for what you get.
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveler

Traveled with family and small children
Please also allow customers to take the free shuttle to the malls even not booking directly from hotel. Ultimately we stay choose to stay at the hotel but from other agents. And more timings for the shuttle. Room not so clean and has smell. Stained bedsheets. 4pax in a room, 2 bathrooms but only 1 small bottle of shampoo and 1 small bottle body soap. We expected each bathroom will have so we didnt bring us. Which now we have to take turn showering in 1 bathroom only. Breakfast not good. Food not warm. No meat, must at least ham, hot dog, chicken patty, some fried finger food, Sandwiches.
Stayed 1 night in Dec 2019

4/10 Poor

Debbie

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Location is good, but the hotel need a make over, shower cuber door spoil also didn't repair, aircon unit very noise ( light sleep like me cant sleep at all), some towels is too old need to throw away
Stayed 1 night in Nov 2019

2/10 Terrible

Wee Tiong

Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Room is spacious but bath room wall not clean, need to take note. Breakfast bad.
Stayed 1 night in Nov 2019

2/10 Terrible

Lip Chee

Traveled with group
Disliked: Staff & service
Super lousy service...The one and only hotel i stayed in that ended up me having to go nearby to buy towers and toiletries. went for a 2D1N trip, booked 3-bedroom unit for 6 pax. Upon arriving only 1 set of Toileties provided in common toilet. Nothing was given in the master room toilet. For 6 pax staying there, only 4 towels were provided. Requested immediately for additional two towels and another set of toiletries to be provided in master bedroom toilet at least twice. All in all we waited for 2hrs for them to delivered it but no one shows up. We gave up waiting and chasing them for it and ended up having to go to the nearby shop to buy the toiletries and 2 towels so that we all can shower 1st before meeting our tour guide for the pre-arranged shopping trip. When we got back to the hotel around 10:30pm, we realised that nothing was being done, no additional towels or toiletries provided despite repeated request. Am glad we purchased it in the afternoon when they did not show up, else at least two of us will not get to shower and rest for the night. What kind of hotel is this? not able to even provided sufficient basic amenities to paying customers. really disappointed and will not stay there again.
Stayed 1 night in Oct 2019

4/10 Poor

Cheng

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Terrible
The aircon was always at 26degree and cannot be colder , and toilet bath area not able to bath properly with faulty hose ....also keep having blackout with hotel not having its own back up generator
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service, property conditions & facilities
A2 Food court and BCS mall is a stone throw away from the hotel. The hotel has rooms or apartment options which makes it easy for people travelling in large groups.
Stayed 1 night in Nov 2019

8/10 Good

yen shan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
lift is super slow. we waiting for 30mins for the lift to go down to had our b1st.
Stayed 1 night in Oct 2019

8/10 Good

Eric

Traveled with family
Liked: Cleanliness, staff & service
Suggest to Upgrade the room facility and property.
Stayed 1 night in Oct 2019

8/10 Good

Boo

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2019

4/10 Poor

Desmond

Disliked: Cleanliness, property conditions & facilities
Bed sheets and blankets are dirty
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities
They upgraded me to suite which is nice but the bath tub didn’t work and towels are dirty the lifts are extremely slow. Breakfast quality is bad food and coffee are cold although service staff is good
Stayed 2 nights in Oct 2019

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2019

8/10 Good

Vivien

Liked: Staff & service, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
The apartment is spacious and comfortable. However, it looks like it needs to be revamped. It looks dull.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Big and clean room. Very comfortable and location is fantastic too.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had been staying in this hotel for many years overall is good accept the bath towel got smell must change
Stayed 1 night in Sep 2019
Response from Dini (E-commerce) on Sep 17, 2019
Thank you for stay at BCC Hotel & Residence and for your kind review. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services. We will try our best to increase the service as well as the amenities. Thank you once again for your review; and we are looking forward to welcoming you on your next stay with us.

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, amenities
Just next door to BCS mall and Sushei Tei; good halal japanese food. Across the road is the new Top 100 mall. Staff were very attentive. Informed them of faulty aircon n it was serviced in no time. Need improvement: stain on bedsheet 😣 , couch in living room very worn out and there were little cockroaches running around (found and killed three). Overall we enjoyed the stay in the 2 bedroom apt. Family with 2 young adults.
Stayed 2 nights in Aug 2019
Response from Dini (E-commerce) on Sep 17, 2019
Thank you for stay at BCC Hotel & Residence and for your kind review. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services. We will try our best to increase our service as well as the amenities. Thank you once again for your review, and we are looking forward to welcoming you on your next stay with us.

8/10 Good

tan

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The lift are very slow. Should cater 1 side for level 1 to 12, another side for 13 to 22 And don't allow grab pick up at lobby.
Stayed 2 nights in Sep 2019

6/10 Okay

Wong

Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Tan

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

6/10 Okay

Shane

Liked: Cleanliness, staff & service, room comfort
One star too many....
Really friendly staff Huge rooms although a bit dated. The elevators were slow and crowded. Bathroom pipes were clogged so shower would easily overflow. Breakfast buffet was crowded but in all. Was what I had expected for Batam.
Stayed 1 night in Aug 2019
Response from Dini (E-commerce) on Sep 17, 2019
Thank you for stay at BCC Hotel & Residence and for your kind review. We appreciated your valuable feedback on our rooms and amenities as well as our services. We will try our best to increase our service as well as the amenities. Thank you once again for your review, and we are looking forward to welcoming you on your next stay with us.

10/10 Excellent

MOHAMED, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

6/10 Okay

Mei ching

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Fin, Singapore

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was central. Aircon was good. Rooms were clean. Front desk service was good. Slow elevator service.
Stayed 1 night in Aug 2019
Response from Dini (e-commerce) on Sep 17, 2019
Thank you for stay at BCC Hotel & Residence and for your kind review. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services. We will try our best to increase our service as well as the amenities. Thank you once again for your review; and we are looking forward to welcoming you on your next stay with us.