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Reviews of PonteFino Hotels

4 out of 5
PonteFino Hotels
Pastor Village, Gulod Labac, Batangas City, Batangas

Reviews

7.4

Good

Rating 10 - Excellent. 19 out of 70 reviews" "
Rating 8 - Good. 26 out of 70 reviews" "
Rating 6 - Okay. 12 out of 70 reviews" "
Rating 4 - Poor. 8 out of 70 reviews" "
Rating 2 - Terrible. 5 out of 70 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service
Newer executive suites are a nice addition since our last stay about 10 years ago
Stayed 1 night in Apr 2024

2/10 Terrible

Lynn

Traveled with group
Disliked: Property conditions & facilities
The bathroom is old and filty.
Stayed 1 night in Feb 2024

8/10 Good

Jeff

Traveled with group
Liked: Cleanliness, amenities
The place was nice enough, but it was very dated. It is definitely not new or even close for that matter. The staff was extremely friendly. That wasn’t a problem.
Stayed 2 nights in Jan 2024

8/10 Good

Shirlyn

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

6/10 Okay

bobbot

Traveled with family
Liked: Cleanliness
No wash cloth no hand.towels in the bathroom water pressure is so weak Bellman is not paying attention on my issues about and request to move to lower floor due to no elevator if you booked a suite, a long walk from front desk to your suite room.
Stayed 2 nights in Jan 2024

10/10 Excellent

JULIANA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

joseph, cranston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 19 nights in Oct 2023

10/10 Excellent

NERISSA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the lay out of the room . Quietness of the place. The staff were all attentive , efficient and very friendly
Stayed 1 night in Jul 2023

6/10 Okay

joseph, cranston

Liked: Staff & service
I just came back 6-2023.The staff is great.The pools are great.The food good little pricey.The draw back no phones in any rooms to call front desk .Did have a problem with ants many times but they did take care of. Very friendly and helpful. Worth the stay
Stayed 23 nights in May 2023

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Emerson

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The website photos were promising and the location is great. The lobby entrance is fine. The moment you enter the lift that’s when disappointment begins as you go back in time (70’s or 80’s).The hallway is lined with old, soiled, stained, peeling off carpets at joints. Once you enter the room, you note the dusts all around. Some light switches don’t work. The toilet fixtures are filled with calcium stains noisier than usual. The tiles on the tubs are cracked and almost peeling off. The breakfast inclusion was decent for the price. One of the staff mentioned the hotel has newer rooms but are more expensive. The room we paid for however dates back two decades. We had been to Italy and didn’t mind the feel of old Italian charm/ experience, not with this one. Highly not recommended.
Stayed 2 nights in Mar 2023

4/10 Poor

Craig

Disliked: Cleanliness, staff & service
BUGS DUST BAD HOUSEKEEPING.
Stayed 12 nights in Feb 2020

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, hart-warming atmosphere, good ambience
Stayed 1 night in Feb 2020

10/10 Excellent

Trevor

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2020

10/10 Excellent

Marissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

2/10 Terrible

glenn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad Stay
-It was a horrible stay. The toilet seat is sticky and the restroom has foul odor - the breakfast meal was too dry or too oily - the worse part is when i arrived around 7pm and the guard told me to wait until 9pm because there was no parking. When i ventilated the matter with the manager, li and behold, there was a parking for me. - Your service sucks please improve facilities before you construct an extension of your hotel
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveler

Traveled with family
Disliked: Staff & service
Nothing in particular . For the money we paid for a suite was very underrated
Stayed 2 nights in Aug 2019

4/10 Poor

Lori

Traveled with family and small children, Traveled with family
Disliked: Staff & service, property conditions & facilities
Only the lobby and the outside part of the hotel. The rooms needs big time upgrade esp the bathroom. Rooms are expensive but it’s not worth it. Next time will go to days hotel.
Stayed 1 night in Jul 2019

8/10 Good

Shun Tsai

Liked: Staff & service, property conditions & facilities
clean can better.
not good for room have too much mosquito & insect.
Stayed 4 nights in May 2019

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in the area. Nice spacious rooms and hotel staff all friendly and helpful
Stayed 9 nights in May 2019

4/10 Poor

Karim husin

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Slow and super bad reception services and respon
Reception services extremely bad ...
Stayed 1 night in May 2019

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was a great family outing after my sibing's wedding!
Stayed 1 night in Apr 2019

8/10 Good

Shun Tsai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NA
It overall Normal, but room is new .
Stayed 4 nights in Mar 2019

8/10 Good

Verified traveler

Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big space. Close to SM... need to replace the carpet in hallway ... kinda old
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

6/10 Okay

Gokulakrishnan

Business stay
Water pressure and quality of toiletries are not good. Wifi was not speed enough and unstable.
Stayed 2 nights in Mar 2019
Response from JM on Apr 2, 2019
We appreciate your feedback. Rest assured we will extend your concern with our team and improve on our service. We look forward to welcoming you back here at Pontefino Hotel!

8/10 Good

brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel is clean good customer.
Stayed 12 nights in Mar 2019
Response from JM on Apr 2, 2019
We are glad that you enjoyed your stay with us. We look forward to welcoming you back here at Pontefino Hotel!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, a wonderful experience, great customer service, and beautiful facility. Bathroom fixtures could be updated.
Stayed 1 night in Mar 2019
Response from JM on Mar 9, 2019
We are glad that you enjoyed your stay with us. We heard your concern and will take note of it to provide better service. We appreciate your feedback. Looking forward to welcoming you on your next visit. Thank you!

2/10 Terrible

Kenneth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful awful awful STAY FAR AWAY
Worst hotel I've stayed at in the Philippines. For the price I paid (125 usd per night totaling 375 usd for 3 nights) you would expect hot water in the room, the food was subpar and extremely overpriced. they lie and mislabel their pineapple juice served with breakfast when really it's just water and drink mix. They charge 320 pesos for any extra guests at the breakfast with no consideration for the fact if they were able to consume the meals on prior days due to limited availability of food. DO NOT PAY FOR THIS HOTEL I WILL BE DISPUTING WILL MY CREDIT CARD TO RECOVER THE OVERPRICED CHARGES.
Stayed 2 nights in Feb 2019
Response from JM on Mar 9, 2019
We appreciate that you share your experience with us. Your feedback is vital to us as we strive to provide the best service for all guests. Please accept our sincerest apologies for any discomfort during your stay. Thank you for your understanding and consideration and look forward to welcoming you back at Pontefino soon!

8/10 Good

Mitshi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from JM on Apr 2, 2019
Thank you for staying with us! We look forward to welcoming you back here at Pontefino Hotel!

4/10 Poor

Dani, Zurich, ch

Disliked: Property conditions & facilities
The hotel is quite old, however we had the 'privilege' to stay in the newly built part of the hotel. The room was semi clean, you can tell the building quality is rather low especially in the bathroom. The room (Executive Suite) did not have a lot of space for 2 large suitcases. WiFi only in the room and the speed was joke. The pool has no adjacent showers in order to wash of the sweat or chlorine before/after getting in and out of the pool. The breakfast buffet is not a buffet, you have a very small and limited choice, plus you have to pay for coffee? The Restaurant staff was also not particularly friendly. We did not expect much to be honest, but this was far below our expectations, cannot recommend it
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed in a new executive suite which was very nice. No phone yet but otherwise had everything needed.
Stayed 1 night in Nov 2018

10/10 Excellent

SouthernMiss, Tennessee, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was upgraded to a condo unit and it was really nice and modern and clean. I hope they upgrade the rooms in the main hotel too.
Stayed 2 nights in Aug 2018

8/10 Good

GemmaEbora, Canada

Liked: Cleanliness, staff & service, room comfort
Location is good close to everything. Hotel is outdated need renovation
Stayed 8 nights in Jul 2018

6/10 Okay

Wilfred, Malaysia

Liked: Cleanliness, staff & service
Good hotel but can be better
Room is old but clean. Breakfast is simple and nice Hotel Transportation is expensive for a short distance Lobby- clean but I saw a crockroch crawling under side table.
Stayed 1 night in Jul 2018

4/10 Poor

Vikki

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bath room was not clean, water in the bath tub not draining properly. I just ask for plumber and it took a while to have someone come up to fix it! Still it was not fixed. Breakfast food is mediocre!
Stayed 1 night in May 2018

6/10 Okay

Verified traveler

Showing it’s age
The room facilities and bathroom are basic and rather old, although clean. The restaurant has a wide range of dishes at surprisingly costly prices. It’s OK but nothing special.
Stayed 1 night in May 2018

6/10 Okay

Ron H, Santa Monica, CA

Liked: Staff & service
Disliked: Cleanliness, room comfort
very average
the hotel is in a terrible area. Cockroaches in the bathroom. Toilet didn't flush. Windows are filthy. Ripped curtain. Mattress very poor quality and way too hard. Black mold in the bathroom. Definitely not a 4 star hotel
Stayed 1 night in Feb 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Batangas City
I wa lucky and had great accommodations. The room I booked opened up to a deck, which was so relaxing. Definitely would recommend this place.
Stayed 1 night in Feb 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with great amenities
Hotel located in great location. Has parking for cars and overall the amenities were great. If going back to the city I would definitely stay here again.
Stayed 2 nights in Jan 2018

8/10 Good

John, Mn

Liked: Cleanliness, staff & service, room comfort
Nice hotel but in need of maintenance.
A nice hotel in the middle of batangas city. Staff is friendly. Maintenance is lacking however. Moldy bathroom tiles, stain on carpets in the hallway. Dirty windows. Hot water hard to control. Also food in the hotel restaurant very expensive. Food Quality is average. Overall I still enjoyed my 2 nights stay and i would Stay here again.
Stayed 2 nights in Jan 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
dark place
hard to find the room assign to us, no roomboy or guard assist and no lights along the way coz the area is not yet finish. also none yet telephone line in the room. so we find a way to transfer to other room.
Stayed 1 night in Jan 2018

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, room comfort
Pontefino Batangas
A decent hotel stay in the area but poor maintenance of facilities is a letdown
Stayed 5 nights in Dec 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms were wonderful and the lap pool was nice too.
Stayed 1 night in Aug 2017

10/10 Excellent

johnatan fro Sydney Australia, batangas city

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
viewing family
was good nice pool, service was excellent food was only have few section of food ,on my 1st day of breakfast was ok but dont have much food on the buffet very empty on the buffet.
Stayed 2 nights in Aug 2017

10/10 Excellent

ARMELA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressive room
The room is huge, comfortable and impressive including to those that came to see us
Stayed 2 nights in Jun 2017

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was nice and the food was good. Service was also good. The wifi needs improvement, sometimes you have no internet at all. I think they need more routers instead of using extensions.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel in the area
The upgrade to a suite was a welcome surprise. The room was newly built, with a nice kitchen and living room. The bathroom was big, with a shower and a tub. Areas of improvement: - No phones or intercom to call - The breakfast can be significantly improved with more breakfast appropriate variety (i.e. tocino, longanisa, bangus) instead of the menudo that was served. - The pillows were too big and hard for my taste.

10/10 Excellent

jover, los angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and very nice...............................