Perfect hotel for central Bath stay
Posted Dec 3, 2016
From the moment I walked in through the door it was a memorable experience. I was greeted with smiles and welcomes from three staff members. We'd pre arranged disabled parking and Beverley was quick to call the Concierge (sorry, forgotten his name - he was tall, very friendly and happy to go beyond to help) to park our car and to take our luggage to our room once it was available. Beverley was quick to check us in at the same time being chatty, friendly and helpful. Nothing was too much bother.
Our room was great - a superior room on the third floor overlooking rooftops. Well appointed, and clean. Our only minor niggle (which we didn't raise) was that the instant coffee and tea bags weren't replenished. Showering in the Roman Baths was a little surreal but a nice touch to the otherwise standard hotel bathroom.
We enjoyed lunch in the lounge. Both servers and food were impeccable.
Unfortunately the letdown was Breakfast. Both mornings the cooked food was cold, the tea/coffee and toast took an in ordinate amount of time to arrive, in fact on morning 2, we'd finished by the time my wife's coffee arrived as they forgot it when they brought my toast. The conserves and butters were not replenished despite other guests requests. And one male server had, for unknown reasons, his tie stuffed in to his shirt and bleach or other marks down his trousers. He was scruffy and also unable to follow simple requests from guests.
One of our clients is a venue finding agent so when stayi