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We stayed on the 21st not the 23 rd ! All changed by the receptionist okay
All went well though ...thank you
Roger
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on Mar 26, 2024
Thank you for the review, Roger.We're pleased to hear that our team member managed to change the date for you without any issues!All the very best,Marleen
Felt everything was a worn, plates and curlery at breakfast were dirty very disappointing . However a staff froendly amd accomodating
Alison
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on Mar 26, 2024
Thanks for the review.We're pleased to hear that you appreciated our team's efforts.We're sorry the service didn't live up to the standard we're known for. Your feedback will be shared with the team to make sure we do better.All the very best,Marleen
Really clean and well organised. Staff were really professional and made sure everything was ok.
One recommendation is that nutella should not be opened and in such an open food area. So easy for contamination to the other food items around.
I think like the butter and spread, these should be in individually packaged.
Darla
Stayed 2 nights in Mar 2024
Response from Hotel Operations Manager on Mar 12, 2024
Thanks for the review and feedback, Darla.We're pleased to hear that you enjoyed your stay!All the very best,Marleen
6/10 Okay
John
Traveled with partner
Mar 10, 2024
Dated property. Stains on carpet and walls and also in bathroom
John
Stayed 3 nights in Mar 2024
Response from Hotel Operations Manager on Mar 12, 2024
Thanks for the review, John.We set a high standard for cleanliness and apologise that we missed the mark here. We'll communicate this back to our housekeeping team. All the very best,Marleen
Great hotel! Perfect location for us, 10-15 minute stroll to the centre of bath.
Free breakfast was good
Car park is public and chargeable, but you can get a discount at the hotel.
Sally
Stayed 3 nights in Feb 2024
Response from Hotel Operations Manager on Feb 27, 2024
Thanks for the review, Sally.We're pleased to hear that you enjoyed our hotel!All the best,Marleen
Ideal location. Staff friendly and very helpful.
Everything suited our needs.
Helen
Stayed 2 nights in Feb 2024
Response from Hotel Operations Manager on Feb 27, 2024
Thanks for the review and feedback, Helen.We're pleased to hear that you found our location ideal and our team very helpful and friendly!All the best,Marleen
10/10 Excellent
Lucy
Feb 25, 2024
Lucy
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on Mar 21, 2024
The parking situation was awful we were not given a warning on Expedia that it would be a problem. We had to park a mile away. The room wasn’t in good maintance
Shelley
Response from Hotel Operations Manager on Feb 19, 2024
Shelley, thanks for your review.We send an auto message to all guests that at includes handy information such as our parking. Please know that our team are available 24/7 to help with any issues that might happen during your stay. All the best, Marleen -
First time in a Holiday Inn Express and thought it was great. Loved the included breakfast and the great team working in the dining room.
Andy
Stayed 2 nights in Jan 2024
Response from Hotel Operations Manager on Jan 25, 2024
Thanks for the review and feedback, Andy!We're pleased to hear that you really enjoyed our location.All the very best,Marleen - Hotel Operations Manager
6/10 Okay
Farzaneh
Traveled with partner
Jan 22, 2024
Disliked: Staff & service
Farzaneh
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on Jan 23, 2024
Enjoyed the breakfast and staff was friendly and helpful.
William
Stayed 2 nights in Dec 2023
Response from Hotel Operations Manager on Feb 5, 2024
Thanks for the review and feedback, William!We're happy to hear that you enjoyed our breakfast as well as finding our team to be friendly and helpful!All the best,Marleen
10/10 Excellent
Sheila
Dec 27, 2023
Sheila
Stayed 3 nights in Dec 2023
Response from Hotel Operations Manager on Dec 29, 2023
Wow, 10/10! Thanks so much, Sheila.All the best, Marleen -
8/10 Good
Grahame
Dec 26, 2023
Grahame
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 29, 2023
Thanks for the kind review, Grahame!All the best, Marleen -
10/10 Excellent
Paul
Dec 23, 2023
Paul
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 29, 2023
Thanks for the perfect rating, Paul.All the best, Marleen -
Very good facilities in the room. Excellent value for money
Julie
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 7, 2023
Thank you for review, we really appreciate you taking the time to do so!We're so pleased to hear that you found our location to be excellent value for money!All the best,Marleen - Hotel Operations Manager
It's an okay hotel. The room it's new and clean. The location is perfect for a stroll to Bath. The only issue is the parking. It's public, expensive and difficult to get a space.
Nuno
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 6, 2023
Nuno,Thank you for the review, we really appreciate you taking the time to do so.We're so pleased to hear you had a fantastic time when here with us and we hope to be able to welcome you back with us again soon!All the best,Marleen
Lovely stay, staff very welcoming and breakfast was very good.
Marilyn
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 6, 2023
Thanks for the review, Marilyn.We're so pleased to hear that you had a lovely stay when here with us and that you found our team to be lovely and welcoming!All the best,Marleen
Pleasant and friendly place to stay ,food fine and presentation good ,friendly and helpful staff ,would stay again .thanks.
valerie
Stayed 2 nights in Nov 2023
Response from Hotel Operations Manager on Nov 28, 2023
Thanks for the review, Valerie!We really appreciate it and hope to be able to welcome you back with us again soon! Our team does their very best to ensure that each and every guest has the best stay possible when with us! All the best,Marleen
Amazing walkable distance from major shops and the Christmas markets
Kate
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on Nov 28, 2023
Thanks for the review, Kate.We really appreciate it and hope to be able to welcome you back with us again soon.We're so pleased that you found our location to be perfect!All the best,Marleen
The hotel was lovely and in general all staff were very friendly and professional. I had requested a cot, mentioned it all check in as well. I thought once we came back to our rooms that it would be in there but nothing was done about it not even a mention about it nor an apology which i thought was poor service.
Fani
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on Nov 28, 2023
Thanks for the review, we really appreciate you taking the time to do so!Our team try their very best to ensure that you have a great time when with us.Its unfortunate to hear about the cot situation, we hope that our team made the correct changes to ensure that you had the best stay possible.All the best,Marleen
10/10 Excellent
Carys
Nov 25, 2023
Carys
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on Dec 15, 2023
Thanks for your lovely review, Carys.We hope to see you again soon!All the best, Marleen
10/10 Excellent
Michael
Nov 24, 2023
Michael
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on Dec 15, 2023
Wow, 5/5! Thanks so much, Michael.All the best, Marleen
Efficient friendly staff could not have been more pleased.
john
Stayed 3 nights in Nov 2023
Response from Hotel Operations Manager on Nov 23, 2023
John, Thank you for the review, we really appreciate it.We're so glad to see that you enjoyed our location as well as our fantastic team! They do their very best to ensure your home away from home experience is the best it can be!All the best,Marleen
The hotel is not in central Bath, but I chose it for nostalgic reasons because it's in a part of the city where I used to live. Other visitors may prefer somewhere more central. Breakfast choices were not as extensive as I would have liked.
David
Stayed 2 nights in Nov 2023
Response from Hotel Operations Manager on Nov 20, 2023
David,Thank you for the review and feedback.The notes provided are greatly appreciated and we're glad to hear you enjoyed your stay!All the best,Marleen
10/10 Excellent
Andrea
Nov 13, 2023
Andrea
Stayed 2 nights in Nov 2023
Response from Hotel Operations Manager on Dec 7, 2023
Thanks for the review, Andrea!We really appreciate it.All the best,Marleen
Hotel was clean and comfortable. Breakfast plentiful and fresh . It’s next to a fantastic fine dining Indian restaurant called Mint Room. Fantastic food would recommend.
maria
Stayed 1 night in Nov 2023
Response from Kira on Nov 13, 2023
Dear Maria,Thank you for the wonderful review! We are pleased you enjoyed your stay and hope to see you again!
10/10 Excellent
Tammi
Nov 8, 2023
Tammi
Stayed 2 nights in Sep 2023
Response from Hotel Operations Manager on Nov 9, 2023
Thank you for the review, Tammi.It's greatly appreciated and we hope to be able to welcome you back with us again soon!All the best,Marleen
10/10 Excellent
Kate
Nov 2, 2023
Kate
Stayed 1 night in Nov 2023
Response from Kira on Nov 13, 2023
Dear Kate,Thank you for the review! We hope to see you again
The hotel was spot on, a nice walk to Bath city centre, the room was neat, tidy and clean the bed was really comfortable.
Exactly what we wanted.
Paul
Stayed 2 nights in Oct 2023
Response from Hotel Operations Manager on Nov 3, 2023
Thanks for the review, PaulWe really appreciate it.It's good to see that you had a great time exploring Bath and that you were able to return to a lovely room.Hopefully, we'll be able to welcome you back with us again soon.All the best, Marleen - Hotel Operations Manager
10/10 Excellent
Lisa
Oct 31, 2023
Lisa
Stayed 1 night in Oct 2023
Response from Kira on Nov 13, 2023
Dear Lisa,Thank you for the review! We hope to see you again :)
4/10 Poor
Rangdatt
Traveled with family
Oct 30, 2023
Compare to other nearby to expansive, breakfast was good. But you have to pay for your parking which cost you double. Do not take your vehicle for long time.
Rangdatt
Stayed 2 nights in Oct 2023
Response from Hotel Operations Manager on Oct 30, 2023
Rangdatt, thanks for your review.All the best, Ella -
Hotel is only 10/15 minutes walk to town centre/crescent/pump room/thermae bath spa which is great. Car parking - £15 for 24 hours. We managed to get a space and didn't move the car! Room was more basic than others I have stayed in. Beds very comfy. Surface clean but on closer inspection, window sills and paintwork not so good. Road was noisy. Breakfast is included but was very average. Orange juice was horrid - seemed watered down. Croissants over cooked. Muffins a bit dry. Seemed a bit like a street cafe. Overall though a pleasant enough stay and did what we needed it too. Would stay again.
Verified traveler
Stayed 1 night in Oct 2023
Response from - Hotel Operations Manager on Oct 31, 2023
Thanks for the amazing rating. See you soon!All the best,
Air on unit dripping of water, sofa bed no where bigger enough for two teenage children who couldn’t sleep
Verified traveler
Stayed 1 night in Oct 2023
Response from Hotel Operations Manager on Oct 26, 2023
Thank you for your review and feedback.We have a team on site 24/7 to help with any issues that you may have so please feel free to contact them in your next stay.