Exterior

Reviews of Holiday Inn Express Bath, an IHG Hotel

3 out of 5
Holiday Inn Express Bath, an IHG Hotel
Lower Bristol Road, Bath, England

Reviews

8.4

Very Good

Rating 10 - Excellent. 441 out of 1005 reviews" "
Rating 8 - Good. 373 out of 1005 reviews" "
Rating 6 - Okay. 108 out of 1005 reviews" "
Rating 4 - Poor. 57 out of 1005 reviews" "
Rating 2 - Terrible. 26 out of 1005 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Roger

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed on the 21st not the 23 rd ! All changed by the receptionist okay All went well though ...thank you
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on Mar 26, 2024
Thank you for the review, Roger.We're pleased to hear that our team member managed to change the date for you without any issues!All the very best,Marleen

4/10 Poor

Alison

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Felt everything was a worn, plates and curlery at breakfast were dirty very disappointing . However a staff froendly amd accomodating
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on Mar 26, 2024
Thanks for the review.We're pleased to hear that you appreciated our team's efforts.We're sorry the service didn't live up to the standard we're known for. Your feedback will be shared with the team to make sure we do better.All the very best,Marleen

10/10 Excellent

Darla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really clean and well organised. Staff were really professional and made sure everything was ok. One recommendation is that nutella should not be opened and in such an open food area. So easy for contamination to the other food items around. I think like the butter and spread, these should be in individually packaged.
Stayed 2 nights in Mar 2024
Response from Hotel Operations Manager on Mar 12, 2024
Thanks for the review and feedback, Darla.We're pleased to hear that you enjoyed your stay!All the very best,Marleen

6/10 Okay

John

Traveled with partner
Dated property. Stains on carpet and walls and also in bathroom
Stayed 3 nights in Mar 2024
Response from Hotel Operations Manager on Mar 12, 2024
Thanks for the review, John.We set a high standard for cleanliness and apologise that we missed the mark here. We'll communicate this back to our housekeeping team. All the very best,Marleen

10/10 Excellent

Andrew

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine , easy parking , polite and efficient staff , clean and comfortable room that is very good value too . Nothing more i expect.
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on Mar 12, 2024
Thanks for the review and feedback, Andrew.We're pleased to hear that you had a lovely experience!All the very best,Marleen - Hotel Operations Manager

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good quality hotel
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on Mar 8, 2024
Thanks for the review!All the very best,Marleen

10/10 Excellent

Sally

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Perfect location for us, 10-15 minute stroll to the centre of bath. Free breakfast was good Car park is public and chargeable, but you can get a discount at the hotel.
Stayed 3 nights in Feb 2024
Response from Hotel Operations Manager on Feb 27, 2024
Thanks for the review, Sally.We're pleased to hear that you enjoyed our hotel!All the best,Marleen

8/10 Good

Helen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location. Staff friendly and very helpful. Everything suited our needs.
Stayed 2 nights in Feb 2024
Response from Hotel Operations Manager on Feb 27, 2024
Thanks for the review and feedback, Helen.We're pleased to hear that you found our location ideal and our team very helpful and friendly!All the best,Marleen

10/10 Excellent

Lucy

Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on Mar 21, 2024
Thanks for the review, Lucy.All the best,Marleen

4/10 Poor

Shelley

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The parking situation was awful we were not given a warning on Expedia that it would be a problem. We had to park a mile away. The room wasn’t in good maintance
Response from Hotel Operations Manager on Feb 19, 2024
Shelley, thanks for your review.We send an auto message to all guests that at includes handy information such as our parking. Please know that our team are available 24/7 to help with any issues that might happen during your stay. All the best, Marleen -

8/10 Good

Madan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on Feb 19, 2024
Thanks for your positive comments, Madan.All the best, Marleen -

10/10 Excellent

Alan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast choices
Stayed 3 nights in Feb 2024
Response from Hotel Operations Manager on Feb 19, 2024
Alan, the team is thrilled to receive such a great rating! Thank you!All the best, Marleen -

10/10 Excellent

Joanne

Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on Mar 21, 2024
Thanks for the review!All the best,Marleen

10/10 Excellent

julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm, quiet and comfortable . Good breakfast.
Stayed 1 night in Feb 2024
Response from Hotel Operations manager on Feb 12, 2024
Thanks for your positive comments, Julie.Best wishes, Marleen

10/10 Excellent

Richard, St Albans

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, friendly, straightforward.
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Mar 12, 2024
Thanks for the review and feedback, Richard.All the very best,Marleen

10/10 Excellent

Andy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in a Holiday Inn Express and thought it was great. Loved the included breakfast and the great team working in the dining room.
Stayed 2 nights in Jan 2024
Response from Hotel Operations Manager on Jan 25, 2024
Thanks for the review and feedback, Andy!We're pleased to hear that you really enjoyed our location.All the very best,Marleen - Hotel Operations Manager

6/10 Okay

Farzaneh

Traveled with partner
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on Jan 23, 2024
Thanks for the review,All the best,Marleen

8/10 Good

Donald

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value stay
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Feb 5, 2024
Thanks for the review!All the best,Marleen

10/10 Excellent

William, Monmouth Junction

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the breakfast and staff was friendly and helpful.
Stayed 2 nights in Dec 2023
Response from Hotel Operations Manager on Feb 5, 2024
Thanks for the review and feedback, William!We're happy to hear that you enjoyed our breakfast as well as finding our team to be friendly and helpful!All the best,Marleen

10/10 Excellent

Sheila

Stayed 3 nights in Dec 2023
Response from Hotel Operations Manager on Dec 29, 2023
Wow, 10/10! Thanks so much, Sheila.All the best, Marleen -

8/10 Good

Grahame

Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 29, 2023
Thanks for the kind review, Grahame!All the best, Marleen -

10/10 Excellent

Paul

Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 29, 2023
Thanks for the perfect rating, Paul.All the best, Marleen -

8/10 Good

stephen

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Hotel Operations Manager on Dec 15, 2023
Thanks for your review, Stephen.All the best, Marleen

6/10 Okay

Gail

Traveled with group
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 15, 2023
Gail, thanks for your feedback.All the best, Marleen

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good facilities in the room. Excellent value for money
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 7, 2023
Thank you for review, we really appreciate you taking the time to do so!We're so pleased to hear that you found our location to be excellent value for money!All the best,Marleen - Hotel Operations Manager

8/10 Good

Nuno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's okay.
It's an okay hotel. The room it's new and clean. The location is perfect for a stroll to Bath. The only issue is the parking. It's public, expensive and difficult to get a space.
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 6, 2023
Nuno,Thank you for the review, we really appreciate you taking the time to do so.We're so pleased to hear you had a fantastic time when here with us and we hope to be able to welcome you back with us again soon!All the best,Marleen

10/10 Excellent

Marilyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay, staff very welcoming and breakfast was very good.
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 6, 2023
Thanks for the review, Marilyn.We're so pleased to hear that you had a lovely stay when here with us and that you found our team to be lovely and welcoming!All the best,Marleen

8/10 Good

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Hotel Operations Manager on Dec 6, 2023
Thanks for the review, Lorraine!We really appreciate you taking the time to do so!All the best,Marleen

10/10 Excellent

Joanne

Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on Dec 5, 2023
Thank you very much for the review and feedback, It's greatly appreciated!All the best,Marleen

6/10 Okay

Morag

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Convenient location for Bath City centre. Bathrooms tired.
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on Dec 15, 2023
Morag, thanks for your feedback.Best wishes, Marleen

10/10 Excellent

valerie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant and friendly place to stay ,food fine and presentation good ,friendly and helpful staff ,would stay again .thanks.
Stayed 2 nights in Nov 2023
Response from Hotel Operations Manager on Nov 28, 2023
Thanks for the review, Valerie!We really appreciate it and hope to be able to welcome you back with us again soon! Our team does their very best to ensure that each and every guest has the best stay possible when with us! All the best,Marleen

10/10 Excellent

Kate

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing walkable distance from major shops and the Christmas markets
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on Nov 28, 2023
Thanks for the review, Kate.We really appreciate it and hope to be able to welcome you back with us again soon.We're so pleased that you found our location to be perfect!All the best,Marleen

6/10 Okay

Fani

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
The hotel was lovely and in general all staff were very friendly and professional. I had requested a cot, mentioned it all check in as well. I thought once we came back to our rooms that it would be in there but nothing was done about it not even a mention about it nor an apology which i thought was poor service.
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on Nov 28, 2023
Thanks for the review, we really appreciate you taking the time to do so!Our team try their very best to ensure that you have a great time when with us.Its unfortunate to hear about the cot situation, we hope that our team made the correct changes to ensure that you had the best stay possible.All the best,Marleen

10/10 Excellent

Carys

Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on Dec 15, 2023
Thanks for your lovely review, Carys.We hope to see you again soon!All the best, Marleen

10/10 Excellent

Michael

Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on Dec 15, 2023
Wow, 5/5! Thanks so much, Michael.All the best, Marleen

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Efficient friendly staff could not have been more pleased.
Stayed 3 nights in Nov 2023
Response from Hotel Operations Manager on Nov 23, 2023
John, Thank you for the review, we really appreciate it.We're so glad to see that you enjoyed our location as well as our fantastic team! They do their very best to ensure your home away from home experience is the best it can be!All the best,Marleen

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is not in central Bath, but I chose it for nostalgic reasons because it's in a part of the city where I used to live. Other visitors may prefer somewhere more central. Breakfast choices were not as extensive as I would have liked.
Stayed 2 nights in Nov 2023
Response from Hotel Operations Manager on Nov 20, 2023
David,Thank you for the review and feedback.The notes provided are greatly appreciated and we're glad to hear you enjoyed your stay!All the best,Marleen

10/10 Excellent

Andrea

Stayed 2 nights in Nov 2023
Response from Hotel Operations Manager on Dec 7, 2023
Thanks for the review, Andrea!We really appreciate it.All the best,Marleen

10/10 Excellent

maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was clean and comfortable. Breakfast plentiful and fresh . It’s next to a fantastic fine dining Indian restaurant called Mint Room. Fantastic food would recommend.
Stayed 1 night in Nov 2023
Response from Kira on Nov 13, 2023
Dear Maria,Thank you for the wonderful review! We are pleased you enjoyed your stay and hope to see you again!

10/10 Excellent

Tammi

Stayed 2 nights in Sep 2023
Response from Hotel Operations Manager on Nov 9, 2023
Thank you for the review, Tammi.It's greatly appreciated and we hope to be able to welcome you back with us again soon!All the best,Marleen

10/10 Excellent

Kate

Stayed 1 night in Nov 2023
Response from Kira on Nov 13, 2023
Dear Kate,Thank you for the review! We hope to see you again

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bath trip
The hotel was spot on, a nice walk to Bath city centre, the room was neat, tidy and clean the bed was really comfortable. Exactly what we wanted.
Stayed 2 nights in Oct 2023
Response from Hotel Operations Manager on Nov 3, 2023
Thanks for the review, PaulWe really appreciate it.It's good to see that you had a great time exploring Bath and that you were able to return to a lovely room.Hopefully, we'll be able to welcome you back with us again soon.All the best, Marleen - Hotel Operations Manager

10/10 Excellent

Lisa

Stayed 1 night in Oct 2023
Response from Kira on Nov 13, 2023
Dear Lisa,Thank you for the review! We hope to see you again :)

4/10 Poor

Rangdatt

Traveled with family
Compare to other nearby to expansive, breakfast was good. But you have to pay for your parking which cost you double. Do not take your vehicle for long time.
Stayed 2 nights in Oct 2023
Response from Hotel Operations Manager on Oct 30, 2023
Rangdatt, thanks for your review.All the best, Ella -

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Good location for visit to Bath
Hotel is only 10/15 minutes walk to town centre/crescent/pump room/thermae bath spa which is great. Car parking - £15 for 24 hours. We managed to get a space and didn't move the car! Room was more basic than others I have stayed in. Beds very comfy. Surface clean but on closer inspection, window sills and paintwork not so good. Road was noisy. Breakfast is included but was very average. Orange juice was horrid - seemed watered down. Croissants over cooked. Muffins a bit dry. Seemed a bit like a street cafe. Overall though a pleasant enough stay and did what we needed it too. Would stay again.
Stayed 1 night in Oct 2023
Response from - Hotel Operations Manager on Oct 31, 2023
Thanks for the amazing rating. See you soon!All the best,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Hotel Operations Manager on Oct 30, 2023
We appreciate your feedback.All the best, Ella -

6/10 Okay

Jim

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was okay considering the higher priced options in Bath. The parking fees were a surprise
Stayed 1 night in Oct 2023
Response from Hotel Operations Manager on Oct 27, 2023
Thank you very much for the review and feedback, we really appreciate it, Jim!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel. Friendly staff, very comfortable room, convenient for the centre of Bath for a short break.
Stayed 1 night in Oct 2023
Response from Hotel Operations Manager on Oct 27, 2023
Thank you very much for the review and feedback, Andrew! We really appreciate it.

6/10 Okay

Linsey

Stayed 1 night in Oct 2023
Response from Hotel Operations Manager on Oct 30, 2023
We appreciate your rating, Linsey.All the best, Ella -

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Bath Holiday Inn
Air on unit dripping of water, sofa bed no where bigger enough for two teenage children who couldn’t sleep
Stayed 1 night in Oct 2023
Response from Hotel Operations Manager on Oct 26, 2023
Thank you for your review and feedback.We have a team on site 24/7 to help with any issues that you may have so please feel free to contact them in your next stay.