Ratings based on 86 Verified Reviews

4.2 out of 5
81% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from California

Bad turning good

Posted Jun 26, 2017
Pros: Restaurant area, swimming pool and the grounds..
Cons: Maintenance....and cleaning up of Bird droppings in some areas...
Location: The town of Bath....River boating...and many of Parks, old Manors and gardens...
Upon check in ,Staff greeting was friendly and quick check in... then to our room.....Looks nice , Big , with a view...But then we notice the the Tub was not CLEAN,,, a ring of scum around the whole tub , we inform the front desk and they gave us more towels, ????. They said they will send someone to clean...No one came...So later on we took a shower, look like someone already used the Bath soap. it was left open ,then we put on the shower , the shower hose was broken so almost all the water came out of the broken hose.....not the shower head.... The furniture was rundown and old....I inform the hotel manager, Caroline....she came and inspected the situation and she went out of her way to accommodate us and free upgrade and compensate us....She apologize and made sure if there is anything else she could do...We went to our upgraded room and WOW..Big and spacious..CLEAN..I was impressed and satisfied......So we enjoyed the Spa facilities and especially the POOL....because it was their hottest day in England, 85 degrees.. ..Thanks to Caroline again for her call of duty....
3 out of 5
by A verified traveler

Looks nice from the outside

Posted May 17, 2017
Hotel looks lovely outside with the gardens well kept. Bar area and resturant are ok but the rooms are very dated and the bathroom was not clean. If more attention was spent on improving and updating the rooms this hotel would be a nice place to spend a relaxing weekend at
4 out of 5
for Couples
by A verified traveler from Colchester, Essex

Lovely luxury hotel just outside of Bath

Posted Apr 15, 2017
Pros: rustic feel and the new rooms and spa
Cons: 11pm curfew and we had a problem on last day having to wait a long time for our breakfast but all sorted on checking out!
Location: Bath city centre!
We visited for a second time, the first time being before the extension and the extension and spa really benefits the hotel. not too far from Bath city centre, 15 mins tops... 11pm curfew but still lovely hotel and time.
4 out of 5
by Werner

Very nice and pleasant countryside hotel

Posted Mar 22, 2017 on Hotels
Hotel was very nice and lovely, the grounds is beautiful and this was in beginning of spring so should be even better in summer. Receptionist was very friendly and helpful. There was a bit of a hic up when trying to get a towel for a swim and beware you can't use the lockers it's for spa guests only and finding your way around to the pool is tricky lots of people wondering around trying to find it. The heated pool outside is a very nice touch and pleasant and the spa pool is huge and lovely. The food is very well presented and taste beautiful. The room was amazing and well kept. The breakfast spread was excellent with a very good selection. The only complaint would be that breakfast is served to late for people on business trips a 7am instead of 8am would be better.
5 out of 5
by Glyn

Posted Mar 5, 2017 on Hotels
Excellent hotel good a bit disappointing for a 4 star hotel
5 out of 5
by A verified traveler

Excellent hotel

Posted Dec 4, 2016 on Hotels
Hotel staff were so good as was the food the setting was out in the countryside but Bath was early reached.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 2, 2016 on Hotels
4 out of 5
by A verified traveler

Charming hotel, excellent food, lovely staff.

Posted Dec 1, 2016 on Hotels
5 out of 5
by A verified traveler

Posted Oct 30, 2016 on Hotels
Had a short but great stay. Lovely staff awesome food
3 out of 5
by A verified traveler from Marin

Lost Opportunity

Posted Sep 5, 2016 on Hotels
A potentially wonderful setting undermined by poor condition, lack of maintenance, an uncomfortable bed for all purposes, and strange layout. The restaurant is to be avoided at all costs. A dour setting at night matched by uninspired food that brought no enjoyment, with questionable food safety. Six weeks of travel with a wide variety of restaurants across several countries, and this restaurant was the only one to cause a stomach problem. Location of the hotel makes it challenging to reach Bath in peak hour traffic, but plan to do so for dinner. The spa area is small but nice if you can find a time without others around. However, it is not well maintained. Questionable cleanliness and no water or service was available at 5:30. The showers barely ran and only with cold water.