In-room safe, desk, blackout drapes, iron/ironing board

Reviews of Americas Best Value Inn Denham Springs Baton Rouge

2 out of 5
Americas Best Value Inn Denham Springs Baton Rouge
146 Rushing Rd E, Denham Springs, LA

Reviews

7.0

Good

Rating 10 - Excellent. 238 out of 885 reviews" "
Rating 8 - Good. 257 out of 885 reviews" "
Rating 6 - Okay. 163 out of 885 reviews" "
Rating 4 - Poor. 87 out of 885 reviews" "
Rating 2 - Terrible. 140 out of 885 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Dustin

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like that I booked a king bed and all they had was a double that’s not even big enough for two people to sleep in…
Response from Manager on Mar 3, 2024
Hello Dustin,We appreciate your feedback regarding the room type you reserved and will share it with our team for review. We recommend reaching out to management directly for any further assistance with your concerns.

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to interstate. Little noisy.
Stayed 1 night in Feb 2024
Response from Manager on Feb 15, 2024
Hello Judy,Thank you for choosing our hotel for your recent stay. We appreciate your feedback regarding the noise levels near the interstate. We understand that it can be bothersome at times. We encourage future guests to consider requesting a quieter room location away from the highway during their stay. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

8/10 Good

Paige

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money- very clean
Stayed 1 night in Jan 2024
Response from Manager on Jan 25, 2024
Hello Paige,Thank you for sharing your positive feedback on the cleanliness of our hotel. We pride ourselves on providing excellent value for money and maintaining high cleanliness standards. We are delighted to hear that you had a pleasant stay with us. We appreciate your kind words and hope to welcome you back in the future.

10/10 Excellent

Ronnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Manager on Jan 25, 2024
Hello Ronnie,We are delighted to hear that you had a wonderful stay with us! Your satisfaction is our top priority, and we appreciate your kind words. We hope to welcome you back again soon!

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on Dec 19, 2023
Hello Jessica, We're sorry to hear about your experience during your stay. We would appreciate it if you could kindly reach out to our hotel directly with any specific feedback you may have, as we value the opportunity to address and improve upon any concerns you may have encountered.

4/10 Poor

Reginald, Chicago

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Manager on Nov 30, 2023
Hello Reginald, We're sorry to learn that your stay at our hotel didn't meet your expectations. We value your feedback and encourage you to reach out to us directly with any specific concerns you may have had during your stay. Our team is always here to make sure our guests have a positive experience.

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and and updated to a place like the Holiday Inn.
Stayed 1 night in Nov 2023
Response from Manager on Nov 25, 2023
Hello Bob,Thank you for your feedback! We're glad to hear that you found our hotel clean and updated. We strive to provide a comfortable environment for all our guests. If you have any future travel plans, we would love to welcome you back for another enjoyable stay.

2/10 Terrible

Michelle

Stayed 2 nights in Nov 2023
Response from Manager on Nov 24, 2023
Hello Michelle, We apologize for any inconveniences you may have experienced during your stay. We encourage you to reach out to us directly so we can address your concerns and make things right. Your satisfaction is our top priority and we value your feedback.

2/10 Terrible

Chakita

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Manager on Nov 21, 2023
Hello Chakita, We aim to make every guest's stay enjoyable, and we apologize if we do not meet your expectations. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

8/10 Good

Isaac

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The bathroom was dirty and the room smelled. I understand i get what i pay for but the bathroom was drastically dirty.
Stayed 1 night in Nov 2023
Response from Manager on Nov 16, 2023
Hello Isaac,Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience caused by the cleanliness issue you experienced in the bathroom. We strive to maintain high cleanliness standards, and we take your feedback seriously. We encourage guests to report any concerns during their stay so that we can address them promptly. Please contact our management team directly to discuss your concerns further.

2/10 Terrible

Kelli

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not even stay! Checked out within an hour!
I did not stay. I was there maybe an hour and checked out. I was there with my 12 year old daughter. We were in the area for a softball tournament and wanted to stay close by rather than travelling home an hour and a half in the evening and then returning the next morning. As as soon as I checked in, I felt uneasy about the place. There were what seemed to be perhaps construction workers or something alike staying at the same hotel....many of them....outside of their rooms surrounding ours, drinking, smoking, just hanging out. They were outside, and I did not feel comfortable or safe with my child. The room smelled like dog, and although looked neat and tidy, it was not clean. There was mold in the corners, there was cigarette burn holes in the bed comforter, and the refrigerator door did not open. There was one set of towels in the room. I called the front office, well attempted to call and the line never worked, it was just busy. So, I walked through the worker party of men outside to the front office to ask for another set of towels, and the front desk clerk said he didn't have any. I was a bit puzzled and asked him what do you mean? I only have one towel. He said " the person that does the towels isn't here". He then said, your room is a one king bed so you only need one towel. I said well, technically, I can have myself and two of my children in the room or two adults, so you mean to tell me we have to share a towel?? He just shrugged his shoulders. No apology! Terrible!
Stayed 1 night in Nov 2023
Response from Manager on Nov 8, 2023
Hello Kelli,Thank you for bringing your concerns to our attention. We apologize for any inconvenience you experienced during your brief visit. Rest assured that the safety and comfort of our guests are of utmost importance to us. We'll address the issues you mentioned with the team to ensure they don't occur in the future. We appreciate your feedback and hope you will consider staying with us again in the future so we can provide you with an excellent experience.

8/10 Good

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Quiet
Great location for travel routes. Clean rooms and quiet outside
Stayed 1 night in Oct 2023
Response from Manager on Oct 26, 2023
Hello Harry,We appreciate your sharing how we met your expectations with our friendly services, and to know the clean accommodations and convenient location also worked well for you. We are thrilled your experience was so pleasant and we hope to serve you again the next time your travel plans bring you back to the area.

8/10 Good

Shamika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 21, 2023
Hello Shamika,Thank you for your feedback! We're glad to hear that you had such a positive experience with us. We hope to welcome you back soon.

6/10 Okay

Cory

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Cheap
Ceiling was falling down in the bathroom. Roaches in the room. Needs to be updated.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 20, 2023
Hello Cory,Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and maintenance issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve

2/10 Terrible

Megan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AWFUL-DIRTY-ROACHES
The sheets were obviously never changed and dirty when I arrived, later in the night the german roaches came out. Couldnt even use the restroom without seeing them run across the floor. DO NOT STAY HERE!
Stayed 1 night in Oct 2023
Response from Manager on Oct 19, 2023
Hello Megan ,Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

Travis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just perfect for us it was nice clean and safe very pleasant stay I will stay here any day
Response from Manager on Oct 13, 2023
Hello Travis,Thank you for your feedback! We're thrilled to hear that you had a nice, clean, and safe stay with us. We look forward to welcoming you back anytime!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Oct 2023
Response from Manager on Oct 11, 2023
Hello Laura,We appreciate the time you have taken to bring to our attention your feedback with regards to our hotel. I hope that we will impress you with exemplary service during future visits.

2/10 Terrible

Heather Fransisca

Stayed 1 night in Oct 2023
Response from Manager on Oct 6, 2023
Hello Heather Fransisca, Thank you for sharing this rating, and we welcome you to visit us again anytime.

4/10 Poor

Jeremy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on Oct 5, 2023
Hello Jeremy ,Hello Jeremy, We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excellent

Davy

Traveled with group
Liked: Property conditions & facilities, room comfort
7.5/10
It was decent
Stayed 2 nights in Sep 2023
Response from Manager on Sep 26, 2023
Hello Davy,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our hotel. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

4/10 Poor

Jessica

Liked: Cleanliness, staff & service
Disliked: Room comfort
The beds are hard as a rock. We could hear the guest next door opening and closing door. Dropping things on the floor.
Stayed 1 night in Sep 2023
Response from Manager on Sep 26, 2023
Hello Jessica,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

6/10 Okay

Renna

Traveled with partner
We did not know in advance of no elevator but we're given a 1st floor room when we asked. Also no breakfast as advertised. The first two mornings we had coffee in room but the last day they did not leave coffee so we left that morning with no coffee and no breakfast.
Stayed 3 nights in Sep 2023
Response from Manager on Sep 14, 2023
Hello Renna, Thank you for bringing to our attention your experience and comments regarding your stay. We apologize our provided services did not meet your needs. We appreciate your feedback about the breakfast services, we will pass this on to managment

10/10 Excellent

Kacy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Manager on Aug 29, 2023
Hello Kacy,Thank you for sharing this rating, and we welcome you to visit us again anytime.

2/10 Terrible

Karmin

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
We had burn marks in the pillows, and sheets. No blankets were provided. Holes in the walls, and mold in the bathrooms. There were dollar general shopping carts in the stairwell, the mainteance man looked like he was on drugs and had holes in his shirt. There was trash everywhere outside. I had put a sock in the peep hole because you could see inside. The neighbors upstairs sounded like they were fighting all night long. There was blue ink on the sheets on one bed too, and i took video and photos of all this.
Stayed 1 night in Jul 2023
Response from Hetal Patel on Jul 21, 2023
Hello Karmin, I sincerely apologize for the conditions of the hotel. We are currently working on fixing these issues. We appreciate your feedback and hope you give us another chance to turn this experience around. Thank you for staying with us and have a great day.

6/10 Okay

Nicole

Traveled with partner
The beds were to high for me to get into
Response from Manager on Jul 15, 2023
Hello Nicole,Thank you for being a valued guest and for providing us the feedback regarding our hotel. Your voice is very valuable to us and we hope you will return on your next travels.

6/10 Okay

Meosha

Traveled with family and small children
Liked: Staff & service
I didn’t like that there was no notice of the pool being closed until we made it there after already paying!
Stayed 1 night in Jul 2023
Response from Manager on Sep 2, 2023
Hello Meosha,We appreciate the time you have taken to bring to our attention your feedback with regards to our pool. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

8/10 Good

Brad

Stayed 6 nights in Jul 2023
Response from Manager on Jul 28, 2023
Hello Brad,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Excellent

Shyronda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Manager on Jul 5, 2023
Hello Shyronda,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

8/10 Good

Joshua

Stayed 4 nights in Jun 2023
Response from Manager on Jul 7, 2023
Hello Joshua,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 Good

Therese

Stayed 2 nights in Jun 2023
Response from Manager on Jul 4, 2023
Hello Therese,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

JDI

Stayed 1 night in Jun 2023
Response from Manager on Jul 22, 2023
Hello JDI,Thank you for taking the time to share your rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

8/10 Good

Percell

Liked: Staff & service
Stayed 1 night in Jun 2023
Response from Manager on Jun 30, 2023
Hello Percell,It was our privilege to earn your business and we hope to host you again on your next trip.

2/10 Terrible

michelle

Stayed 1 night in Jun 2023
Response from Manager on Jul 18, 2023
Hello michelle, Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

4/10 Poor

Samuel

Disliked: Cleanliness, property conditions & facilities, room comfort
Golf trip
The room was not clean, had holes in the walls and in the comforter.
Stayed 1 night in Jun 2023
Response from Manager on Jun 27, 2023
Hello Samuel, I am terribly sorry to hear of your disappointment with our hotel. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Thank you so much for taking the time to share and to give us the opportunity to address this error and make things right.

8/10 Good

Karen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were clean. My only complaint was whoever was next door to us had revolving cars pulling into the parking space and continuous people knocking/banging on the door. This went on the entire night. Between the cars coming and going and the people knocking/banging on the door we didn’t get much sleep.
Stayed 1 night in Jun 2023
Response from Manager on Jun 8, 2023
Hello Karen, You can absolutely rest assured that your voice is important to us and that our staff and management are truly sincere in our promise to improve upon the security measures taken to ensure the safety of our guests. I assure you that we take your comfort and safety seriously, and we are addressing your comments with staff to ensure that no similar instance occurs in the future. We hope you'll return someday to see how we're improving.

6/10 Okay

Maria

Traveled with family and small children
Liked: Staff & service
This place isn’t somewhere I would stay again with my son. Only if I was alone and my options were limited. Lots of weird people around. I was scared
Stayed 1 night in May 2023
Response from Manager on Jun 3, 2023
Hello Maria,We appreciate the time you have taken to bring to our attention your feedback with regards to our hotel. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

6/10 Okay

Linda K.

Stayed 2 nights in May 2023
Response from Manager on Jun 3, 2023
Hello Linda K.,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
When we entered the room it stank. After running the a/c for a while it improved but never went away. The bedspreads had holes in them. No breakfast. Somewhat uncomfortable bed.
Stayed 2 nights in May 2023
Response from Manager on May 31, 2023
Hello Guest, Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most recent stay. I am especially upset to hear that the situation was not addressed right away.

10/10 Excellent

Heather

Stayed 1 night in May 2023
Response from Manager on Jun 1, 2023
Hello Heather,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 Good

Kathleen

Stayed 1 night in May 2023
Response from Manager on Jun 1, 2023
Hello Kathleen,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

2/10 Terrible

Fallyn

Traveled with family and small children, Traveled with group, Business traveler
Disliked: Cleanliness, property conditions & facilities
It’s not a good place for children, or anyone at that matter. It seems like a lot of drug activity, and people are in and out all throughout the night, and dirty at this place. I wouldn’t recommend going, nor staying here at all!
Stayed 3 nights in May 2023
Response from Manager on May 27, 2023
Hello Fallyn,I understand your concerns and we are deeply sorry for the issues you experienced during your stay. We have noted these issues and will work on fixing them. If you decide to stay with us again, please let me know. We would be happy to turn this experience around.

2/10 Terrible

Dianne

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The first room they put us in smelled like a bar that had been closed up for awhile. The live seat in the room had a sheet over it. They moved us into another room. The room was closed up. No AC on. This is in South Louisiana- during this time the temp was over 92 degrees that day. It took awhile for the room to get half way cooled. I will give the shower 5*****. It was awesome. They charged e tea for my. ESD (Emotional Support Dog). I. Would advise everyone to stop in Walker. The Best Western- right off interstate is $15 more dollars per night. But… u & your traveling companion can eat a good breakfast every morning. Plus they have juice & coffee all day.
Stayed 1 night in May 2023
Response from Manager on May 25, 2023
Hello Dianne, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

8/10 Good

melanie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Manager on May 5, 2023
Hello melanie,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

Wilburn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Manager on Apr 22, 2023
Hello Wilburn,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

8/10 Good

Cynthia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It was an enjoyable stay
Stayed 1 night in Apr 2023
Response from Manager on Apr 19, 2023
Hi Cynthia,Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit.

2/10 Terrible

Richard

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Burnt holes in sheets. Fridge had mold inside, rusted outside. Paint peeling on door, door was bent around lock fixture. Fixtures in bathroom terrible, molded, dusty and not clean
Stayed 1 night in Apr 2023
Response from Hetal Patel on Apr 17, 2023
We are deeply saddened that your recent stay with us did not meet your expectations. We hope you can give us a second chance with your future travels. We regret the issues mentioned in your review; we shall take corrective steps to avoid such things in the future.Sorry for the inconvenience,Hotel Management

2/10 Terrible

Kimberly

Stayed 2 nights in Apr 2023
Response from Manager on May 6, 2023
Hello Kimberly,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 Excellent

Tina

Stayed 1 night in Apr 2023
Response from Manager on Apr 16, 2023
Hello Tina,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 Excellent

John

Stayed 4 nights in Jan 2023
Response from Manager on Apr 9, 2023
Hello John,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 Good

Elisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Manager on Mar 29, 2023
Hello Elisa,It was our privilege to earn your business and we hope to host you again on your next trip.