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Reviews of MainStay Suites Denham Springs - Baton Rouge East

2.5 out of 5
MainStay Suites Denham Springs - Baton Rouge East
246 Rushing Road West, Denham Springs, LA

Reviews

7.8

Good

Rating 10 - Excellent. 230 out of 515 reviews" "
Rating 8 - Good. 139 out of 515 reviews" "
Rating 6 - Okay. 54 out of 515 reviews" "
Rating 4 - Poor. 32 out of 515 reviews" "
Rating 2 - Terrible. 60 out of 515 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

6.6/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent. On check in, expressed my concern for cleanliness and odors due to my husband COPD to Cindy. She let us check the room before check-in. My husband loved the room. The hotel was full for the two nights we stayed, but it was so quiet you would never. We would definitely stay here again.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Thank you Mary and we are very excited that you enjoyed your stay and even more pleased that your concerns were met at check in by our great staff , They really do make this place a home away from home and love giving great service, I am so glad you got the chance to enjoy that . hope to see you again safe travels and stay safe .

8/10 Good

Annia

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional, educated and kind staff. The property was clean, good condition as well as the gym which was a plus for me. The only thing I would say is the bed was a smelly and extremely soft. We took care of the room since we have the dogs with us and leave everything clean because they were very nice to us. I will rebook the hotel for sure and recommend it.
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Thank you Annia ! Cant wait to see you next time

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
I like the convenience to the interstate
Stayed 10 nights in Mar 2024

8/10 Good

Sherry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff up front has been nice. Room is nice. Bed was comfortable but sheets were sideways on the bed. Commode stopped up and maintenence fixed it just for it to stop up again. We r here for one night so we dealt with it. Was charged for room twice when I checked in. Hotel is nice. Will stay again.
Stayed 1 night in Mar 2024

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay nice staff and clean!
Stayed 1 night in Mar 2024

10/10 Excellent

TyNiya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i loved the hospitality. everyone was nice and the rooms were clean.
Stayed 2 nights in Mar 2024

8/10 Good

Shelly

Stayed 1 night in Mar 2024

8/10 Good

Ronald

Stayed 2 nights in Mar 2024

10/10 Excellent

Whitney

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Price! Room was clean and well stocked with necessities. Check in was easy. Parking was great.
Stayed 1 night in Mar 2024

2/10 Terrible

Adam

Business traveler
Tub was dirty. Had dirt and bugs in it. There was a $100 incidental fee hold placed on my card. Which wasn’t mentioned before and thought this was a little steep. I’ve heard of $25-$50 but never have I paid $100 for an incidental fee
Stayed 1 night in Mar 2024

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Jan 2024

10/10 Excellent

Susie

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on Feb 6, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Denham Springs - Baton Rouge East.We sincerely appreciate and value your feedback .Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

8/10 Good

robyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Feb 6, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Denham Springs - Baton Rouge East.We sincerely appreciate and value your feedback .Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Ivan, Moyock

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Feb 6, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Denham Springs - Baton Rouge East.We sincerely appreciate and value your feedback .Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Marisol

Business traveler, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
muy comoda con cocina y camas confortables
Response from General Manager on Feb 6, 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in MainStay Suites Denham Springs - Baton Rouge East and the services we provide . We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

10/10 Excellent

Justin

Stayed 1 night in Jan 2024
Response from General Manager on Feb 6, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Denham Springs - Baton Rouge East.We sincerely appreciate and value your feedback .Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

2/10 Terrible

Alexa

Stayed 1 night in Jan 2024
Response from General Manager on Feb 6, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Stephen

Stayed 1 night in Dec 2023
Response from General Manager on Feb 6, 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in MainStay Suites Denham Springs - Baton Rouge East and the services we provide . We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

8/10 Good

Shontell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No tv connection
The room was nice so was the hotel. I only wish I could of watched tv but the tv had a poor connection that every time I was trying to watch a movie or said there as a connection issue so I was sort of left with nothing to do in my room.
Stayed 1 night in Dec 2023
Response from General Manager on Feb 6, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on Feb 6, 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in MainStay Suites Denham Springs - Baton Rouge East and the services we provide . We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
We were here just as a couples trip but it wasnt our first visit. We've been here a few times and enjoy every time. The only issue this time was the shower drain kinda backed up when taking a shower but thats it. Would recommend.
Stayed 2 nights in Nov 2023

8/10 Good

dana

Liked: Cleanliness, staff & service, room comfort
Grandparents weekend
Nice stay. Hotel room was clean and bed was comfortable. On the morning of check out I saw what looked like blood stains on the mattress cover due to the fitted sheet coming off. That grossed me out. Bathroom appeared clean. Tub had stains and there was mold around tub. Front desk was very nice.
Stayed 3 nights in Nov 2023

8/10 Good

Misook

Stayed 1 night in Nov 2023

6/10 Okay

Murray

Disliked: Staff & service, amenities
Sketchy people hanging around. Sketchy area. Room was ok. Very noisy kids directly above me all night.
Stayed 1 night in Nov 2023

10/10 Excellent

Robert, Commerce City

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Not a bad stay, as long as you realize that you get what you pay for. We were looking for a budget overnight stay and we got it. Staff was awesome and patient with a loud and rude customer when we waked in. Check-in was painless. The rooms are dated and in need of an upgrade. Broken trim, holes in the walls and doors, rust on the bathroom fixtures and the occasional bug(s) were not uncommon in the two rooms we had for the night. 1st world problems and not a deal breaker.
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveler

Liked: Staff & service
Ok stay not the best or worst
Vanity light was out. Handicap accessible bathroom was difficult to use- no counter space at all.
Stayed 2 nights in Oct 2023

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and comfortable
Stayed 1 night in Sep 2023

2/10 Terrible

Carey

Stayed 1 night in Sep 2023

10/10 Excellent

Donyah

Liked: Amenities
I loved the set up of the queen room with the full sized refrigerator, the location of the property was great and the staff was pleasant.
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 18, 2023
Thank you for Staying with is we are delighted that you enjoyed your stay ! we take great pride in our costumer service ! Please come see us again .

8/10 Good

MARIA

Stayed 10 nights in Jul 2023
Response from General Manager on Sep 18, 2023
Thank you for staying with us !

8/10 Good

MARIA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The efficiency suite is very nice. In general the staff was very nice too
Stayed 1 night in Jul 2023
Response from General Manager on Sep 18, 2023
Thank you for staying with us !

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible customer service
Stayed 2 nights in Jul 2023

2/10 Terrible

Tanya

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

john

Stayed 2 nights in Jul 2023

10/10 Excellent

Joanna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Is very clean and staff friendly
Stayed 1 night in Jul 2023

8/10 Good

Demetrius

Stayed 1 night in Jul 2023

10/10 Excellent

Charlene

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
We stay here when we travel for work. Always clean, fresh and comfy. Staff is very friendly.
Stayed 1 night in Jul 2023

8/10 Good

Allen

Traveled with family
Okay place for a couple nights
Stayed 3 nights in Jun 2023

10/10 Excellent

tava

Liked: Cleanliness, staff & service, property conditions & facilities
The ability to just relax in a calm & peaceful environment
Stayed 1 night in Jun 2023

10/10 Excellent

shameka

Stayed 1 night in Jun 2023

8/10 Good

RENE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stay was OK and hotel was nice .
We had 2 roaches in our room and the TV was not working correct . I went down stairs to change batteries in remote. That was not the problem . The front desk clerk came upstairs to reset TV . After she reset it , we could not turn down the volume or turn the TV off . I had to physically turn off on side of tv .It was not a big deal to me . The AC unit is controlled by a wall thermostat and did not keep the temp on 68. Went to bed with cool air and woke up in the middle of the night to semi warm temps. The roaches and my wife were sparring to figure out who was staying and she woke in the morning still there. Flip flop solve the issue .
Stayed 1 night in Jun 2023

10/10 Excellent

Marjorie

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet area, good sized suites. Happy overall!
Stayed 1 night in Jun 2023

10/10 Excellent

David

Stayed 1 night in May 2023

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in May 2023

10/10 Excellent

Viktor, Dallas

Stayed 2 nights in May 2023

6/10 Okay

Sherry

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was very friendly. The room was okay. The bathroom had hair on the walls, a hole in the wall and a broken cabinet. The sheets made us itch. Advise the front desk that we needed new sheets and they gave us fresh ones. We didn’t itch with the new ones. I would recommend changing the security deposit sign to credit cards only, instead of they do not take Walmart gift cards Venmo and cash app. In my opinion it makes your first impression when checking in better and feel more comfortable staying there.
Stayed 3 nights in May 2023

10/10 Excellent

Kara

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I will stay there again. I liked the kitchen area in our room.
Stayed 1 night in May 2023

8/10 Good

Joseph

Traveled with family
Disliked: Staff & service
Stayed 1 night in May 2023

10/10 Excellent

Charlene

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean
Staff was very friendly and the room was very comfy and clean. Great location and quiet.
Stayed 4 nights in May 2023