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Reviews of Crowne Plaza Executive Center Baton Rouge, an IHG Hotel

3.5 out of 5
Crowne Plaza Executive Center Baton Rouge, an IHG Hotel
4728 Constitution Ave, Baton Rouge, LA

Reviews

8.2

Very Good

Rating 10 - Excellent. 461 out of 998 reviews" "
Rating 8 - Good. 303 out of 998 reviews" "
Rating 6 - Okay. 127 out of 998 reviews" "
Rating 4 - Poor. 60 out of 998 reviews" "
Rating 2 - Terrible. 47 out of 998 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Andrea, Clinton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We extended our stay because we liked the room and area so much! We’ll definitely be back!
Stayed 1 night in Apr 2024
Response from hotel staff on Apr 18, 2024
Thank you for the wonderful feedback of the Crowne Plaza Baton Rouge!

10/10 Excellent

Tierra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was lovely, we slept so comfortable. Each person greeted us with a smile even down to the people that served us breakfast. I would definitely stay here again and again !
Stayed 3 nights in Mar 2024
Response from hotel staff on Apr 9, 2024
Thank you for your wonderful feedback - we're so glad we could accommodate you with such pleasant service and we look forward to welcoming you back to the Crowne Plaza Baton Rouge again soon. Safe travels!

8/10 Good

Jimmie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from hotel staff on Apr 3, 2024
Thank you for your feedback of the Crowne Plaza Baton Rouge.

6/10 Okay

SQ

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from hotel staff on Apr 1, 2024
Thank you for your feedback of the Crowne Plaza Baton Rouge!

8/10 Good

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from hotel staff on Apr 1, 2024
Thank you for your feedback of the Crowne Plaza Baton Rouge!

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious rooms with good proximity to restaurants and right next to the interstate. Very accommodating front desk staff. I would stay here again if I am passing through Baton Rouge.
Stayed 1 night in Mar 2024
Response from hotel staff on Mar 26, 2024
Thank you for your wonderful feedback of the Crowne Plaza Baton Rouge.

10/10 Excellent

Raquel

Traveled with group
Liked: Cleanliness
Scenery
Stayed 2 nights in Mar 2024
Response from hotel staff on Mar 18, 2024
Thank you for your review of the Crowne Plaza Baton Rouge!

10/10 Excellent

robert

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Very nice rooms and amenities. Bar and breakfast are great. Very friendly staff.
Stayed 1 night in Mar 2024
Response from Guest Service on Mar 7, 2024
Thank you for your wonderful review of the Crowne Plaza Baton Rouge!

10/10 Excellent

Lisa

Traveled with group
Had a wonderful time!!!!
Stayed 2 nights in Feb 2024
Response from hotel staff on Feb 5, 2024
We're so glad to hear it! Thank you for your wonderful review and we hope to have the opportuntiy to welcome you again soon. Safe travels!

10/10 Excellent

Joan

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from hotel staff on Jan 18, 2024
Thank you for your feedback of the Crowne Plaza Baton Rouge!

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from hotel staff on Jan 18, 2024
Thank you for your feedback of the Crowne Plaza Baton Rouge!

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from hotel staff on Jan 18, 2024
Thank you for your feedback of the Crowne Plaza Baton Rouge!

10/10 Excellent

Cherie L.

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!
Stayed 1 night in Dec 2023
Response from hotel staff on Dec 18, 2023
Thank you for your wonderful feedback of the Crowne Plaza Baton Rouge!

4/10 Poor

Wanda

Traveled with family
Liked: Amenities
Booked us on a floor where everyone was all out in halls. @11:30pm kids were playing in the hall, adults were all gathered in hall talking. And mgmt said they can’t do anything. So had to get out of bed, pack up & move to another floor.
Stayed 1 night in Dec 2023
Response from Guest Service on Dec 12, 2023
Dear Wanda,Thank you for your recent feedback. We deeply apologize for the noisy guests on your floor and understand your frustration. We know how important a good night sleep is and we'll do everything we can to ensure you a quieter stay in the future. Safe travels,

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Guest Service on Dec 6, 2023
Thank you for your feedback of the Crowne Plaza Baton Rouge!

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
awesome
Stayed 1 night in Nov 2023
Response from Guest Service on Dec 6, 2023
Thank you for your feedback of the Crowne Plaza Baton Rouge - we're so glad you enjoyed your stay with us!

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A-1 Staff
Very friendly staff and whoever the bartender was has a great personality! I wish I knew his name. Me and my husband really enjoyed watching the game and chatting with him!
Stayed 1 night in Nov 2023
Response from hotel staff on Dec 6, 2023
Thank you for your feedback - we'll be sure to pass along your praises to our lounge team. We appreciate you letting us know and hope to welcome you back to the Crowne Plaza Baton Rouge again soon. Safe travels!

10/10 Excellent

MURIEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from hotel staff on Nov 6, 2023
Thank you for your feedback of the Crowne Plaza Baton Rouge!

10/10 Excellent

Rickey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was more than amazing! Helpful professional and courteous! Lounge staff, especially CJ, made our visit perfect. Joshua at the front desk so helpful!
Stayed 1 night in Nov 2023
Response from hotel staff on Nov 6, 2023
Dear Rickey,Thank you for taking the time to leave us your feedback of the Crowne Plaza Baton Rouge. We're so excited to hear about your friendly and comfortable stay with us. We hope to have the opportunity to welcome you back soon.Safe travels!

10/10 Excellent

Kate

Traveled with family and small children, Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly, great staff, super accomodating
Stayed 1 night in Oct 2023
Response from hotel staff on Oct 16, 2023
Thank you for your wonderful feedback of the Crowne Plaza Baton Rouge. Come back and see us again soon!

10/10 Excellent

Katina

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from hotel staff on Oct 16, 2023
Thank you for your feedback of the Crowne Plaza Baton Rouge!

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Guest Service on Oct 11, 2023
Thank you for your feedback of the Crowne Plaza Baton Rouge!

10/10 Excellent

Lexus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Guest Service on Oct 11, 2023
Thank you for your feedback of the Crowne Plaza Baton Rouge!

2/10 Terrible

Kim

Stayed 1 night in Oct 2023
Response from hotel staff on Nov 6, 2023
Thank you for your feedback of the Holiday Inn Baton Rouge!

8/10 Good

Dorian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Jandi

Stayed 1 night in Sep 2023
Response from hotel staff on Nov 6, 2023
Thank you for your feedback of the Holiday Inn Baton Rouge!

10/10 Excellent

Jason

Business traveler
Liked: Amenities
Hospitality
Stayed 1 night in Sep 2023
Response from Guest Service on Sep 28, 2023
Thank you for your wonderful feedback of the Crowne Plaza Baton Rouge!

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Sep 2023
Response from Guest Service on Sep 28, 2023
Thank you for your wonderful feedback of the Crowne Plaza Baton Rouge!

6/10 Okay

Eli

Huge stain on bed spread which meant it was used by the previous occupants also the windows were blocked
Stayed 1 night in Sep 2023
Response from hotel staff on Sep 26, 2023
Dear Eli,Thank you for your recent feedback - we're disappointed to hear about your stay with us and can assure you that we take all the proper protocols to ensure your room is thoroughly cleaned. We will pass along your comments to our housekeeping team and we hope to have the opportunity to welcome you again soon. Safe travels!

8/10 Good

Lysan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from hotel staff on Sep 20, 2023
Thank you for your feedback of the Crowne Plaza Baton Rouge.

10/10 Excellent

Gary

Stayed 1 night in Sep 2023
Response from Guest Service on Sep 8, 2023
Thank you for your feedback of the Crowne Plaza Baton Rouge!

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and staff friendly. Despite being close to the interstate, room was surprisingly quiet. However, the hinges on the bathroom door in my room need to be oiled, it was very squeaky and would wake others in the room, but as I was alone, it was not an issue for me.
Stayed 1 night in Aug 2023
Response from hotel staff on Aug 21, 2023
Dear Nancy,We're so happy to hear it! Thank you for taking the time to leave us your feedback regarding your recent stay at the Crowne Plaza Baton Rouge. We're so glad you enjoyed your visit and we look forward to your return. Safe travels!

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Great staff. Clean hotel. Great service.
Stayed 3 nights in Aug 2023
Response from hotel staff on Aug 21, 2023
Thank you for your wonderful feedback of the Crowne Plaza Baton Rouge.

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from hotel staff on Aug 21, 2023
Thank you for your feedback of the Crowne Plaza Baton Rouge.

8/10 Good

Ann M

Stayed 2 nights in Aug 2023
Response from Guest Service on Sep 8, 2023
Thank you for your feedback of the Crowne Plaza Baton Rouge!

10/10 Excellent

Leon

Stayed 1 night in Aug 2023
Response from hotel staff on Sep 8, 2023
Thank you for your feedback of the Crowne Plaza Baton Rouge!

8/10 Good

Jessica

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I was not happy that the tv my whole stay kept going in and out due to signal strength. I was on the 5th floor at the end of the hall.
Stayed 2 nights in Aug 2023
Response from hotel staff on Aug 8, 2023
We're terribly sorry for the inconvenience and we thank you for letting us know. We hope to welcome you back to the Crowne Plaza again soon. Safe travels!

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and accommodating staff
Stayed 1 night in Aug 2023
Response from hotel staff on Aug 8, 2023
Thank you for your wonderful feedback of the Crowne Plaza Baton Rouge!

4/10 Poor

Bert

Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023
Response from hotel staff on Jul 31, 2023
Thank you for the Crowne Plaza Baton Rouge!

8/10 Good

William

Stayed 1 night in Jul 2023
Response from hotel staff on Jul 24, 2023
Thank you for your feedback of the Crowne Plaza Baton Rouge!

10/10 Excellent

Royce

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from hotel staff on Jul 21, 2023
Thank you for your feedback of the Crowne Plaza Baton Rouge.

10/10 Excellent

Lisa

Stayed 2 nights in Jul 2023
Response from hotel staff on Jul 31, 2023
Thank you for the Crowne Plaza Baton Rouge!

6/10 Okay

Courtney

Stayed 1 night in Jul 2023
Response from hotel staff on Jul 24, 2023
Thank you for your feedback of the Crowne Plaza Baton Rouge!

10/10 Excellent

Todd

Stayed 1 night in Jun 2023
Response from hotel staff on Jun 22, 2023
Thank you for your wonderful feedback of the Crowne Plaza Baton Rouge!

6/10 Okay

Kevin, Eads

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We got to the property and the check-in was okay but we had to ask for a luggage cart. We were told we had to have the cart back to the desk within 15 minutes or there would be a $50 charge added to our bill. Also the carts were all broken, one was literally held together with a wire coat hanger. We were told management did not want to order new carts. This is not what I would have expected from a Crowne Plaza property.
Stayed 1 night in Jun 2023
Response from hotel staff on Jun 19, 2023
Dear Kevin,Thank you for your recent review and for taking the time to leave us your comments. We're terribly disappointed to read about issues with the luggage cart that you experienced. Rest assured, we'll address the situation and we hope to have the opportunity to welcome you again in the future. Safe travels!

8/10 Good

Jason

Traveled with family
Liked: Cleanliness, staff & service
I’ve stayed at this property a few times. It is a nice property and the staff is great. The building itself is starting to show some wear and tear
Stayed 1 night in Jun 2023
Response from hotel staff on Jun 19, 2023
Dear Jason,Thank you for your kind words - we appreciate your comments and for continuing to choose the Crowne Plaza Baton Rouge. We hope to have the opportunity to welcome you again soon. Safe travels!

2/10 Terrible

Cameron

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrific. Check in took 15 minutes for someone to look up to say hello. Then they split our family into two hotels because they overbooked. The room is dirty and the window doesn’t seal so the highway noise spills in along with the 100 degree air.
Stayed 1 night in Jun 2023
Response from hotel staff on Jun 15, 2023
Dear Cameron,Thank you for taking the time to leave us your feedback. We apologize for the issues you mentioned; rest assured that your comments will be reviewed by our management and housekeeping team immediately. Thank you for your patience and we hope to have the opportunity to welcome you to a better stay in the future. Safe travels!

4/10 Poor

Leslie

Some activity (party or celebration?) was happening at the hotel so it was very difficult to find a parking space. The AC was very loud and the button to lower the fan speed was broken. Also, the shower head leaked and the tub drained slowly. The bedding was weird as well. I had a hard time sleeping both nights I was there. The room was ok but not worth the price. I wish I would have known about the Hampton Inn next door. I would
Stayed 2 nights in Jun 2023
Response from hotel staff on Jun 13, 2023
Dear Leslie,Thank you for your recent feedback - we apologize for the issues you mentioned with your room and we'll be sure to pass along your comments to our management and maintenance team to review. Thank you again and we hope to have the opportunity to welcome you to a better stay in the future. Safe travels!

6/10 Okay

Erich

Business traveler
Disliked: Property conditions & facilities
ON THE INTERSTATE AND NOISY ELEVATORS IT NEEDS TO BE REPLACED WITH A NEW ELEVATOR.
Stayed 1 night in May 2023
Response from hotel staff on May 25, 2023
Dear Erich,Thank you for your recent feedback - we appreciate your comments and hope that the rest of your stay was wonderful. Safe travels!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from hotel staff on May 25, 2023
Thank you for your feedback of the Crowne Plaza Baton Rouge!