Dear Jacquelyn,While speaking with Mr. Fischer on Friday morning, attempts were made to reach a resolution with the alleged problems. However, during this conversation Mr. Fischer created a hostile environment and was asked to leave the property. I personally inspected the room and found the following: tub drain was closed. Once opened, the tub drained properly - it was not clogged. The bed was properly made with the proper sheets. The television was on the HDMI input and was correctly working once the input was changed. There was shampoo and conditioner in the room on the wall shelf. However, the shower bottles were low and needed to be refilled. The toilet issue was not reported so I did not check if it was working properly. It was very clear that a refund was the desired outcome as it was mentioned several times that the price was too high. We strive to provide a great experience to all of our guests and understand that we are not perfect. However, we were not given the opportunity to correct any of these issues and this review is not a true representation of the incident. Your requested refund was processed. If you need anything further, you can reach me at the hotel.