Ratings based on 309 Verified Reviews

3.1 out of 5
51% of guests recommend
3.3 Room cleanliness
3.3 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from baton rouge

Disappointed

Posted Jul 28, 2017
Pros: The clerk was helpful.
Cons: A major renovation
Location: Both were fine
I was disappointed by the evidence of disrepair of the hotel. Just for example the refrigerator rubber seal n the door was not in good condition and there was a plastic grocery bag wrapped around the pipe in the shower and the tile had pulled away in places around the tub...and the grounds were unkempt and trashy.
Comment from Hotel Management
Jul 30, 2017 by General Manager, Hotel Management
You are absolutely correct to expect a clean, well-maintained property as your home away from home, and we sincerely apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. We regret the inconvenience caused and hope you will consider giving us another opportunity to restore a favorable impression of our hotel in the future. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 12, 2017
Didn't have my room. I was told that Expedia had over booked the room I had reserved, so they had to give me another. Young lady working was new and was clueless. Then she wanted to charge me for the room when I had already paid through Expedia. I had to explain this she made phone calls and then just gave me a room key and said they'll fix it in he morning. She didn't even tell me room number
Comment from Hotel Management
Jul 15, 2017 by General Manager, Hotel Management
We are terribly sorry about the issues you experienced with your reservation, and even more that we did not appropriately correct the situation. Your experience is not indicative of the service we train our associates to provide. We have shared your feedback with the entire team as we take your comments seriously, and our training will be revisited to ensure this does not happen again going forward. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
3 out of 5
by A verified traveler

Not what I expected

Posted Jul 6, 2017
Pros: Staff was friendly, breakfast was just what I needed
I've never been to an extended stay hotel before so this could be my fault... but there were no toiletries! The room seemed dingy and someone's sock was on the floor
Comment from Hotel Management
Jul 13, 2017 by General Manager, Hotel Management
Thank you for your feedback. We are sorry to know that your room was not serviced and cleaned to the level it should have been, and for the inconvenience caused. Please be assured your concerns have been communicated to our housekeeping director who will be addressing this with our team to take corrective actions immediately. I hope you will return so we can make it up to you. Sincerely, General Manager
1 out of 5
by A verified traveler

What a horrible experience.

Posted Jun 26, 2017
Hotel was cheap and very trashy. Drunks hanging around in the lobby. Poor customer service and to top it off there were 2 roaches climbing the wall and flying around my room. I packed up and left immediately!
Comment from Hotel Management
Jun 29, 2017 by General Manager, Hotel Management
We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We truly hope you will give us another chance to prove that we are committed to providing outstanding service. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 1, 2017
The lobby didn't have a pleasant smell. The elevator was really slow
Comment from Hotel Management
Jun 2, 2017 by General Manager, Hotel Management
Thank you for being our guest. We are glad that overall you were pleased with your stay. However, I am sorry for not living up to all your expectations. I have shared your concerns with my engineering and housekeeping teams so that they can take the necessary actions. We hope to have the chance to serve you again in the future. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Baton Rouge

Posted May 31, 2017
My stay was absolutely satisfying! Everything was to my liking
Comment from Hotel Management
Jun 2, 2017 by General Manager, Hotel Management
Kali, we are delighted you enjoyed your visit and appreciate you taking the time to share your feedback. It’s great to know that you loved our facilities as well as service. We look forward to seeing you again at Extended Stay America - Baton Rouge - Citiplace! Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from M

Posted May 30, 2017
Overall my stay was decent! They will definite be seeing me again!
Comment from Hotel Management
May 31, 2017 by General Manager, Hotel Management
Thank you for reviewing your stay at Extended Stay America - Baton Rouge - Citiplace. We are pleased to see that your overall time with us was satisfactory. We look forward to your return! Sincerely, General Manager
1 out of 5
by A verified traveler from baton rouge

In a great location at Citiplace.

Posted May 27, 2017
The rooms are dirty and tired. This hotel need a major renovation.
Comment from Hotel Management
May 28, 2017 by General Manager, Hotel Management
Thank you for your candid feedback. I apologize that our facility fell short of your standards. I truly regret the inconvenience you caused and have shared your comments with my management team as we work to update and refresh our hotel. We hope you will consider us the next time you are in this area. Sincerely, General Manager
2 out of 5
by A verified traveler from Prairieville, LA

Not the best

Posted May 23, 2017
I had two main issues with my stay. When I arrived, I was given a room that hadn't been cleaned yet. May have even still been preoccupied. Later in the evening, I had to return to the desk to get another comforter. The one on the bed had a funny smell. That's never a good thing.
Comment from Hotel Management
May 25, 2017 by General Manager, Hotel Management
Shel, please accept my apologies for your suite not being totally ready for occupancy when you checked into our hotel. I am working with our housekeeping and front desk departments to make sure all procedures are being followed, so this does not happen again. I do hope you will give us another chance the next time your travels bring you this way. Sincerely, General Manager
4 out of 5
by Shalexus

Posted May 19, 2017 on Hotels
Overall stay was good but hallways smelled like smoke. Everything else was fine.
Comment from Hotel Management
May 21, 2017 by Manager, Hotel Management
Thanks for reviewing your visit at Extended Stay America - Baton Rouge - Citiplace. We are glad you had an overall pleasant visit and that our facilities were adequate to your needs. That being said, we are sorry for the odor issue you encountered while here. I will share your concern with the housekeeping team in an effort to improve of service and facilities. We hope you will consider a return visit so we can make it up to you. Sincerely, General Manager