Ratings based on 272 Verified Reviews

3.1 out of 5
52% of guests recommend
3.3 Room cleanliness
3.3 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from baton rouge

In a great location at Citiplace.

Posted May 27, 2017
The rooms are dirty and tired. This hotel need a major renovation.
Comment from Hotel Management
May 28, 2017 by General Manager, Hotel Management
Thank you for your candid feedback. I apologize that our facility fell short of your standards. I truly regret the inconvenience you caused and have shared your comments with my management team as we work to update and refresh our hotel. We hope you will consider us the next time you are in this area. Sincerely, General Manager
2 out of 5
by A verified traveler from Prairieville, LA

Not the best

Posted May 23, 2017
I had two main issues with my stay. When I arrived, I was given a room that hadn't been cleaned yet. May have even still been preoccupied. Later in the evening, I had to return to the desk to get another comforter. The one on the bed had a funny smell. That's never a good thing.
Comment from Hotel Management
May 25, 2017 by General Manager, Hotel Management
Shel, please accept my apologies for your suite not being totally ready for occupancy when you checked into our hotel. I am working with our housekeeping and front desk departments to make sure all procedures are being followed, so this does not happen again. I do hope you will give us another chance the next time your travels bring you this way. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 17, 2017
It was comfortable ,however Wi-Fi is too weak to watch some video or search something.
Comment from Hotel Management
May 18, 2017 by General Manager , Hotel Management
Thank you for being our guest at Extended Stay America - Baton Rouge - Citiplace. We are delighted to know you were comfortable here and that you were impressed with most aspects of our hotel. We know how important it is to stay connected when you are away from home, so please accept our apologies for the issues with our complimentary Wi-Fi. Our maintenance team has been notified to ensure the issue is corrected. Thanks again for staying with us and please come back soon! Sincerely, General Manager
2 out of 5
by A verified traveler

Hotel close to Broken Egg Cafe

Posted May 15, 2017
Pros: nothing
Cons: Have a bell or telephone at the desk when the desk person has to leave for some reason and they know someone is waiting.
Location: Went bowling, liked the bed & lunch restaurant, liked the mexican restaurant
We received a vacant room. Went back down to the desk and had to wait until someone came back to the desk to give us a different room. Wasn't informed that we have to ask for extra toilet paper, tissue paper, and towels. Will not stay at an extended stay hotel.
Comment from Hotel Management
May 17, 2017 by General Manager , Hotel Management
Thank you for reviewing your stay at our hotel. We are pleased to know you were comfortable here and that our location was a convenience for your needs. However, please accept our apologies for the less than positive experience with our front desk associates. We have alerted the Front Desk Manager and shared your concerns so this does not happen again. We appreciate your business and hope to have the opportunity to welcome you back soon! Sincerely, General Manager
1 out of 5
by A verified traveler

Posted Apr 18, 2017
room and hotel is dirty, everything is broken, plaster on floors, rugs are ripped/dirty. Really bad.
4 out of 5
Recommended
for Everyone
by A verified traveler from Baton rouge

Nice decent comfortable

Posted Apr 5, 2017
Nice, clean. Kitchen net was nice. Will stay here again in the near future.
Comment from Hotel Management
May 10, 2017 by Manager, Hotel Management
Thank you for taking the time to share your comments. It is great to see you were were well accommodated at our hotel and that you would stay with us again. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
3 out of 5
by A verified traveler

Hotel of need

Posted Apr 4, 2017
Pros: the price the ok
Cons: The bathroom fixtures leave something to be desired
Honestly there is nothing wrong with this hotel, per se. The staff was nice and the accommodations were there and satisfactory but this is not a place for a "nice" stay. That's not a negative it's just an acquired taste. The only thing that I was worried was the tub drained very very slowly
1 out of 5
by A verified traveler from AU

Worse hotel experience

Posted Mar 14, 2017
This hotel was a joke. When we first arrived, checked in, went up to our room it hadn't been cleaned from the previous guest. Went and saw staff got a key to another room and it appeared to be better. Upon closer inspection the pillow cases and sheets hadn't been changed and had stains and smelled. Bathroom was disgusting! We ended up checking out after an hour and drove down the freeway to another hotel. I also witnessed other guests left in the lobby for over an hour waiting to be attended. This was the hotel from hell!
2 out of 5
by A verified traveler

Not good

Posted Mar 14, 2017
Need to revamp to match area and have more people working! An entry way/lobby gives an impression of how your stay will be! There's was filthy which mirrored my experience! Word of advice get a new vacuum and some update cleaning supplies!
3 out of 5
Recommended
for Everyone
by A verified traveler from Roll Tide

Good price for the area

Posted Mar 12, 2017
Pros: Good location, good rates
Cons: Air out the rooms, mine was pretty musky the first night
Location: Lots of eating places all around, seen lots of shopping areas too. Easy to get to
For a reasonably place to stay for what I needed, a bed, eating places close by and Wifi to do some work
Comment from Hotel Management
Apr 10, 2017 by Manager, Hotel Management
Thank you so much for posting a review of our property. I truly appreciate your comments regarding the great places to eat in the area and that you valued our affordable rates for accommodations. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.