Ratings based on 328 Verified Reviews

3.1 out of 5
51% of guests recommend
3.3 Room cleanliness
3.3 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Fair Price

Posted Sep 18, 2017
Pros: Price thru Expedia
Cons: cleaning the corners
For the price and a 1 night stay was Ok needs some areas cleaned for a more welcome stay.
Comment from Hotel Management
Sep 19, 2017 by General Manager, Hotel Management
Thank you for being our guest and for your candid feedback. We are happy you liked our reasonable rates for your overnight stay. We value your suggestion in regard to the cleanliness and have shared with our housekeeping team. We hope you will give us another chance to provide you with a much better experience. Sincerely, General Manager
1 out of 5
by A verified traveler from Baton Rouge

Don't Stay

Posted Sep 14, 2017
Pros: Cheap
Cons: Room needs to be super cleaned and updated
Location: NA
If you're staying for an extended amount of time and you don't mind staying in a place that smells like weed and pickles this may be fine. I checked-in super late and the first thing I noticed was there was hair in the tub. The most disgusting thing I've ever seen. I probably should have walked down stairs and complained but I was so tired I took the sheets off the bed and just fell asleep.
Comment from Hotel Management
Sep 16, 2017 by General Manager, Hotel Management
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
1 out of 5
by A verified traveler from New Orleans

Posted Sep 10, 2017
Room had a terrible smell.. there's rust on the appliciances, the fridge microwave stove and hood top. They really need to upgrade this hotel. The carpet had stains also. The lobby looks nice but once u step into the rooms u will see they're not worried about how the quests are sleeping or anything.
Comment from Hotel Management
Sep 12, 2017 by General Manager, Hotel Management
Please accept my apology for not living up to your expectations during your visit. Your feedback is invaluable and highlights the areas that need attention. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. I hope you will return so we can make it up to you. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 30, 2017
I was pleased with the hotel and staff. I have no complaints.
Comment from Hotel Management
Aug 31, 2017 by General Manager, Hotel Management
Thank you for staying at Extended Stay America and for sharing your feedback. We are glad to know enjoyed your visit and were satisfied with all that we have to offer. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, General Manager
3 out of 5
by A verified traveler from LA

Posted Aug 24, 2017
It was just okay. I expected more from the Hotel because it isn't such a nice location. The room was very outdated and there were people hanging around outside .
Comment from Hotel Management
Aug 24, 2017 by General Manager, Hotel Management
Thank you for choosing to stay at our hotel. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, we fall short. I have shared your concerns with my management team in an effort to improve our service as well as facilities moving forward. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. Sincerely, General Manager
2 out of 5
by A verified traveler from baton rouge

Disappointed

Posted Jul 28, 2017
Pros: The clerk was helpful.
Cons: A major renovation
Location: Both were fine
I was disappointed by the evidence of disrepair of the hotel. Just for example the refrigerator rubber seal n the door was not in good condition and there was a plastic grocery bag wrapped around the pipe in the shower and the tile had pulled away in places around the tub...and the grounds were unkempt and trashy.
Comment from Hotel Management
Jul 30, 2017 by General Manager, Hotel Management
You are absolutely correct to expect a clean, well-maintained property as your home away from home, and we sincerely apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. We regret the inconvenience caused and hope you will consider giving us another opportunity to restore a favorable impression of our hotel in the future. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 12, 2017
Didn't have my room. I was told that Expedia had over booked the room I had reserved, so they had to give me another. Young lady working was new and was clueless. Then she wanted to charge me for the room when I had already paid through Expedia. I had to explain this she made phone calls and then just gave me a room key and said they'll fix it in he morning. She didn't even tell me room number
Comment from Hotel Management
Jul 15, 2017 by General Manager, Hotel Management
We are terribly sorry about the issues you experienced with your reservation, and even more that we did not appropriately correct the situation. Your experience is not indicative of the service we train our associates to provide. We have shared your feedback with the entire team as we take your comments seriously, and our training will be revisited to ensure this does not happen again going forward. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
3 out of 5
by A verified traveler

Not what I expected

Posted Jul 6, 2017
Pros: Staff was friendly, breakfast was just what I needed
I've never been to an extended stay hotel before so this could be my fault... but there were no toiletries! The room seemed dingy and someone's sock was on the floor
Comment from Hotel Management
Jul 13, 2017 by General Manager, Hotel Management
Thank you for your feedback. We are sorry to know that your room was not serviced and cleaned to the level it should have been, and for the inconvenience caused. Please be assured your concerns have been communicated to our housekeeping director who will be addressing this with our team to take corrective actions immediately. I hope you will return so we can make it up to you. Sincerely, General Manager
1 out of 5
by A verified traveler

What a horrible experience.

Posted Jun 26, 2017
Hotel was cheap and very trashy. Drunks hanging around in the lobby. Poor customer service and to top it off there were 2 roaches climbing the wall and flying around my room. I packed up and left immediately!
Comment from Hotel Management
Jun 29, 2017 by General Manager, Hotel Management
We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We truly hope you will give us another chance to prove that we are committed to providing outstanding service. Sincerely, General Manager
5 out of 5
by A verified traveler

Posted Jun 19, 2017 on Hotels
Comment from Hotel Management
Jun 21, 2017 by Manager, Hotel Management
Thank you for the terrific rating! We are delighted to see all that we have to offer left you with a remarkable impression of our hotel. We look forward to welcoming you again at Extended Stay America - Baton Rouge – Citiplace on your next trip in the future. Sincerely, General Manager