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Reviews of Hampton Inn & Suites Baton Rouge - I-10 East

2.5 out of 5
Hampton Inn & Suites Baton Rouge - I-10 East
11271 Reiger Rd, Baton Rouge, LA

Reviews

8.6

Excellent

Rating 10 - Excellent. 437 out of 830 reviews" "
Rating 8 - Good. 234 out of 830 reviews" "
Rating 6 - Okay. 89 out of 830 reviews" "
Rating 4 - Poor. 29 out of 830 reviews" "
Rating 2 - Terrible. 41 out of 830 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Curt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Apr 2024
Response from Keri Selzer- Front Office Supervisor on Apr 21, 2024
We enjoyed having you stay here with us and hope to see you again soon.

10/10 Excellent

Toney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Keri Selzer- Front Office Supervisor on Apr 21, 2024
We enjoyed having you stay here with us and hope to see you again soon.

6/10 Okay

Darrell

Traveled with partner
Liked: Cleanliness, property conditions & facilities
took about 30 minutes for someone to come to the front desk to check in but other than that everything else was fine
Stayed 1 night in Apr 2024
Response from Keri Selzer- Front Office Supervisor on Apr 21, 2024
I apologize for the inconvenience. Quality is what we strive for so this will be addressed.

10/10 Excellent

Maty

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Keri Selzer- Front Office Supervisor on Apr 6, 2024
Thank you for staying with us and we are glad you enjoyed your stay. We look forward to seeing you again soon.

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Keri Selzer- Front Office Supervisor on Apr 6, 2024
Thank you for staying with us and we are glad you enjoyed your stay. We look forward to seeing you again soon.

10/10 Excellent

Gerry, Moss Bluff

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, comfortable, good food
Stayed 1 night in Mar 2024
Response from Keri Selzer- Front Office Supervisor on Apr 6, 2024
Thank you for staying with us and we are glad you enjoyed your stay. We look forward to seeing you again soon.

10/10 Excellent

Osuda

Liked: Staff & service
Good costumer service
Stayed 1 night in Feb 2024
Response from Keri Selzer- Front Office Supervisor on Apr 6, 2024
Thank you for staying with us and we are glad you enjoyed your stay. We look forward to seeing you again soon.

2/10 Terrible

Jacqueline

Business traveler
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
I was in room 223 my blanket was stain tv didn't work, real slow drainage in tub, and very dusty. I left for 12hrs because of my daughter surgery, i told the front desk my complaints Monday and Tuesday morning. The lady at front desk said i would get a discount on this room. After i complained she said I could move to another room which was 221. I was tired and frustrated. I had no problem with her and she was very understanding.
Stayed 3 nights in Jan 2024
Response from Keri Selzer on Feb 2, 2024
Good morning, Ms Jacqueline,We do apologize for the issues you encountered with your room and we realize it was not up to standard. We have gotten with the housekeeping and maintenance to get these issues resolved so they do not keep happening. It was a pleasure to be able to accommodate you with another room as I could tell how frustrated you were. Again we do apologize that you had a bad experience here with us and hope you consider giving us another chance in the future.

10/10 Excellent

Ronte, Baton Rouge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking was great and the attendant at the front desk made my check in easy and quick. She gave me all the information I asked for and was very polite and pleasant to speak with.
Stayed 2 nights in Jan 2024
Response from Keri Selzer on Feb 2, 2024
It was a pleasure taking care of your needs. We look forward to having you back with us soon.

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very comfortable and the Inn was convenient to hop on and off I-10.
Stayed 1 night in Jan 2024
Response from Keri Selzer on Feb 2, 2024
We are very pleased that you enjoyed your stay with us. We look forward to seeing you again soon.

8/10 Good

Stephen

Stayed 3 nights in Jan 2024
Response from Keri Selzer on Feb 2, 2024
We are pleased you enjoyed your stay with us and look forward to seeing you again soon.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Jan 2024
Response from Keri Selzer on Feb 2, 2024
We are pleased you enjoyed your stay with us and look forward to seeing you again soon.

2/10 Terrible

Joan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very old dirty floors cracked
Stayed 1 night in Jan 2024
Response from Keri Selzer on Feb 2, 2024
We are sorry you did not enjoy your stay and would love another opportunity to serve you and make it right.

10/10 Excellent

americo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Keri Selzer on Feb 2, 2024
We are pleased that you enjoyed your stay with us and look forward to seeing you again soon.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent clean hotel. Perfect for an overnight stay. Great friendly staff
Stayed 1 night in Jan 2024
Response from Keri Selzer on Feb 2, 2024
We are pleased you enjoyed your stay with us and look forward to seeing you again soon.

10/10 Excellent

Markel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Keri Selzer on Feb 2, 2024
We are pleased you enjoyed your stay with us and look forward to seeing you again soon.

10/10 Excellent

Ola

Traveled with group
Stayed 2 nights in Dec 2023
Response from Keri Selzer on Feb 2, 2024
We are pleased that you enjoyed your stay with us and look forward to seeing you again soon.

6/10 Okay

Pablo

Stayed 1 night in Dec 2023
Response from Keri Selzer on Feb 2, 2024
Thank you for choosing Hampton Inn and Suites.

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Keri Selzer on Feb 2, 2024
We are pleased you enjoyed your stay with us and look forward to seeing you again soon

10/10 Excellent

Osuda

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Keri Selzer on Feb 2, 2024
We are pleased you enjoyed your stay with us and look forward to seeing you again soon.

10/10 Excellent

Jamaree

Stayed 1 night in Dec 2023
Response from Keri Selzer on Feb 2, 2024
We are pleased you enjoyed your stay with us and look forward to seeing you again soon.

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice
Stayed 1 night in Nov 2023
Response from Keri Selzer on Feb 2, 2024
We are pleased you enjoyed your stay with us and look forward to seeing you again soon.

2/10 Terrible

Race

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will never stay at another as long as I live.. Its always something with Hampton Inns.. I went to ck in and was told a room was not available and I would have to wait.. Even though there was ONE car in the entire parking lot.. I thought the place was closed.. because I booked through Expedia, they told me they couldnt upgrade me either.. I walked out and eat te nights stay and went to another hotel and vowed Id never stay at another Hampton ever! this place was terribele hole as well..
Stayed 1 night in Nov 2023
Response from Keri Selzer- Front Office Supervisor on Nov 30, 2023
I want to sincerely apologize for your experience here. If there is anything we can do to fix this experience please let me know.

10/10 Excellent

Pete

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was amazing. Nice easy check in, conveniently located.
Stayed 1 night in Nov 2023

8/10 Good

hilton

Stayed 2 nights in Nov 2023
Response from Keri Selzer on Feb 2, 2024
We are pleased you enjoyed your stay with us and look forward to seeing you again soon

8/10 Good

John

Stayed 1 night in Nov 2023
Response from Keri Selzer on Feb 2, 2024
We are pleased you enjoyed your stay with us and look forward to seeing you again soon.

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Christopher

Stayed 1 night in Nov 2023

10/10 Excellent

Thressia Tutterow

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great experience. Would highly recommend!!
Stayed 3 nights in Nov 2023

10/10 Excellent

Chris

Business traveler
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A s**t show!!
Checked in then we went play topgolf went back to hotel and room key didn't work went downstairs and had them reactivate it. When we went back to the room the key worked door unlocked but their was other people already in the room!! They were screaming and hollering at us. Went back downstairs and they were unsure what happened and gave us a different room.
Stayed 1 night in Oct 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Bonnie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Fairly old and many areas need upgrading. South has issues with mold and dampness but this place isn't clean.
Stayed 1 night in Oct 2023

10/10 Excellent

Velvet

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in process was smooth. The office personnel pleasant. The room is large with several amenities. The mattress is very firm. My husband and I prefer a softer mattress, but everyone has their own preference in that area.
Stayed 1 night in Oct 2023

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic Baton Rouge stay
We stayed at this property to see a LSU football game. The property had all basic amenities and decent breakfast spread. The rooms could use some updating/remodeling, but overall the hotel had what we needed for the weekend.
Stayed 2 nights in Oct 2023

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great stay. Friendly staff
Stayed 2 nights in Oct 2023

6/10 Okay

David

Disliked: Property conditions & facilities
When is a suite a suite ?
Room classed as a suite, just a bed, fridge, microwave and table. No cutlery, plates, cups or cooking facilities.
Stayed 1 night in Oct 2023

8/10 Good

Harold

Business traveler
Liked: Cleanliness, staff & service, room comfort
Foodstore should have more since little is within walking distance. Room lighting was inadequate. Should have advised that there was no room service for shorter stays.
Stayed 2 nights in Oct 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

joel

Traveled with partner
Liked: Cleanliness, staff & service
hotel next to I-10.
Stayed 1 night in Sep 2023

6/10 Okay

John

Stayed 2 nights in Sep 2023

10/10 Excellent

Randall, Mandeville

Stayed 1 night in Sep 2023

8/10 Good

Chuck

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Rene'

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Amanda

Disliked: Cleanliness
Would not recommend
Dirty and live roaches in room. That's all I can say.
Stayed 1 night in Aug 2023

10/10 Excellent

Glen

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Belen

Stayed 2 nights in Aug 2023

8/10 Good

Arsenio

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

4/10 Poor

Megen

Disliked: Cleanliness, property conditions & facilities
The hot tub is filthy and the pool is not very clean , the room is not very clean found a pill in the bathroom , fridge doesn’t work ,l
Stayed 1 night in Aug 2023