Ratings based on 859 Verified Reviews

4.2 out of 5
81% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 28, 2018
Thecomputer was down an I had to wait an hour or more to get in my room...
Comment from Hotel Management
Apr 17, 2018 by Hotel Manager, Hotel Management
Thank you for taking the time to share your experience with us. We appreciate the feedback and your comments are being shared with our executive committee to improve guest satisfaction.
3 out of 5
by A verified traveler

Close to the capital

Posted Mar 25, 2018
Valets to busy in there phones to provide customer service. Toilet issues in the room as well.
Comment from Hotel Management
Mar 27, 2018 by Hotel Manager , Hotel Management
Thank you for taking the time to share your experience with us. We appreciate the feedback. We hope you consider staying with us again in the near future.
5 out of 5
by A verified traveler

Posted Mar 21, 2018 on Hotels
Comment from Hotel Management
Mar 27, 2018 by Hotel Manager , Hotel Management
Thank you for taking the time to share your experience with us. We appreciate the feedback. We hope you consider staying with us again in the near future.
3 out of 5
by A verified traveler

Ok but probably won’t go back!

Posted Mar 20, 2018 on Hotels
Staff was not friendly and not helpful when asked questions! Parts to our coffee maker were missing and the lady who cleaned the room got us fixed the afternoon of our next to the last day. She on the other hand was quite helpful and did a great job!
Comment from Hotel Management
Mar 27, 2018 by Hotel Manager , Hotel Management
Thank you for taking the time to share your experience with us. We appreciate the feedback. We hope you consider staying with us again in the near future.
5 out of 5
Recommended
for Personal Event
by A verified traveler

Pick this hotel!!!

Posted Mar 20, 2018 on Hotels
This is my third time coming to Baton Rouge and I always a book with this hotel. After a suggestion from friends that live there I will not stay anywhere else. I have befriended the staff and always enjoy my visit! It’s close to everything and you get great views on the 5th floor! Rooms are always clean, beds are always comfy, and they are so accommodating!
Comment from Hotel Management
Mar 27, 2018 by Hotel Manager, Hotel Management
Thank you for taking the time to share your experience with us. We appreciate the feedback and the great review. We hope you consider staying with us again in the near future. If you would like other travelers to know about our great property, I’ll suggest that you share your experience on another platform, trip advisor. Thanks,
3 out of 5
by A verified traveler

Customer Service forgotten, not enough staff

Posted Mar 19, 2018 on Hotels
Comment from Hotel Management
Mar 27, 2018 by Hotel Manager , Hotel Management
Thank you for taking the time to share your experience with us. We appreciate the feedback. We hope you consider staying with us again in the near future.
3 out of 5
by A verified traveler from Baton Rouge, La

We were disappointed in the bed and the view

Posted Mar 19, 2018
We requested a balcony with a river view with a king size bed and did not get that. The WiFi was so slow that we could not use it. The staff was not friendly at all. We will not stay here ever again.
Comment from Hotel Management
Mar 27, 2018 by Hotel Manager , Hotel Management
Thank you for taking the time to share your experience with us. We appreciate the feedback. We hope you consider staying with us again in the near future.
4 out of 5
by A verified traveler

Posted Mar 18, 2018 on Hotels
Comment from Hotel Management
Mar 27, 2018 by Hotel Manager , Hotel Management
Thank you for taking the time to share your experience with us. We appreciate the feedback. We hope you consider staying with us again in the near future.
3 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Posted Mar 18, 2018 on Hotels
Comment from Hotel Management
Mar 27, 2018 by Hotel Manager , Hotel Management
Thank you for taking the time to share your experience with us. We appreciate the feedback. We hope you consider staying with us again in the near future.
3 out of 5
by A verified traveler from Austin TX

Not worth the price

Posted Mar 18, 2018
Cons: Better communication. I called the valet to get my car, they didn't answer, so the front desk said they would alert them. I came down to no car.
Location: Looks to be in a good location, I was just passing through.
Please note: they accept dogs. Which is great, unless you are in a room next to a dog, where the owner has gone out for the evening. After about 2 hours, the dog owner was finally called and came back and proceeded to scream at the dog for whining and barking. He then dragged the dog down the hall. It was very disturbing for me and my kids, when I came there for a good night's sleep at a safe location in BR. When checking in I guess just double check if they have any dogs near your room. I will be doing that at Hilton's going forward. The hotel is safe, somewhat updated, but still had an "old" feel to it - mildew in the bathroom, shower curtain was too short for the shower, so water all over the floor, tile could be scrubbed etc. Beds were nice. Work out room was nice.
Comment from Hotel Management
Mar 27, 2018 by Hotel Manager , Hotel Management
Thank you for taking the time to share your experience with us. We appreciate the feedback. We hope you consider staying with us again in the near future.