Ratings based on 853 Verified Reviews

4.2 out of 5
81% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice historical hotel

Posted Jun 12, 2018
Nice clean rooms. However, I ordered breakfast a la cart from the menu because I do not like buffets. However they brought me eggs and toast from the buffet instead of freshly scrambled eggs, not right.
Comment from Hotel Management
Jun 12, 2018 by Hotel Manager, Hotel Management
Thank you for sharing with us. You are correct. That should not be done. This will be shared with our management team. Regards, Tremaine Javius
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 10, 2018
I enjoyed every minute of my stay. The hotel hostess was very polite and helpful, room was perfect in every way from cleanliness to comfortable.
Comment from Hotel Management
Jun 10, 2018 by Hotel Manager, Hotel Management
Thank you for taking the time to share your experience with us. We look forward to welcoming you back in the future. Regards, Tremaine Javius
2 out of 5
by A verified traveler

Posted May 23, 2018
Nice hotel in downtown Baton Rouge. Unfortunately, I had a small issue with a change in the reservation, which I made through Expedia. Expedia confirmed the change, but the hotel did not have a record of this change. I was advised to contact Expedia, but were not offered any further assistance at the front desk. They could have offered the phone number or some sort of reassurance, but they did not. The Expedia agent fixed the issue efficiently, then I was given a room with a broken shower. I scalded myself twice in this non-functioning shower. THey sent a maintenance guy to the room, but we were told they would have to fix the issue the next day and maybe we should move rooms. It was late, we didn't, and had a mediocre shower early the next day. Otherwise, the hotel is has nice facilities and a nice bartender.
Comment from Hotel Management
Jun 9, 2018 by Hotel Manager, Hotel Management
Thank you for taking the time to give up feedback about your stay. We’re sorry that we didn’t provide you with the level of service that you deserve. Your satisfaction is very important to us and we’re already making changes to better serve our guests. We hope you will consider staying with us again to see the changes that we are making. Regards, Tremaine Javius
5 out of 5
Recommended
for Everyone
by A verified traveler from Dry Prong, LA

Posted Apr 30, 2018
Great experience with Hilton, as usual. Great location with coffee shop/restaurants nearby. Close to the capitol. Room clean and comfortable. Would definitely stay again
Comment from Hotel Management
May 1, 2018 by Hotel Manager, Hotel Management
Thank you for sharing your experience with us. We hope to welcome you back in the not too distant future. Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Central,LA

Posted Apr 22, 2018
Always a nice stay, peaceful and you don’t hear other guests through the walls.
Comment from Hotel Management
Apr 22, 2018 by Hotel Manager, Hotel Management
Thank you for taking the time to give us feedback. We look forward to welcoming you back to the hotel in the near future. Regards,
3 out of 5
by A verified traveler from Mckinney Tx

Nice hotel close to LSU

Posted Apr 7, 2018
The only choice for parking was valet. The hot water did not work in our room. We had to take cold showers to get ready for the day. I then told the front desk. It was supposed to be fixed by the time we got back from LSU. 12 HRS later. And it wasn't fixed. Maintenance came at 9:45 pm to fix it and replace the shower handle as it was broken. He did not leave until after 10pm. Not impressed with Hilton.
Comment from Hotel Management
Apr 16, 2018 by Hotel Manager, Hotel Management
Thank you for taking the time to share your experience with us. We appreciate the feedback and your comments are being shared with our executive committee to improve guest satisfaction.
3 out of 5
Recommended
for Everyone
by A verified traveler

Ehh, just okay.

Posted Apr 2, 2018
We live in BR, but just wanted a room for the night. The hotel is just okay. Maybe because the pool was closed it wasn't amazing. It's really nice and a good location downtown BR. The view isn't good, but we didn't really care about that. The only reason why I rated it "just ok" is because the lights in our room didn't work and since it was so late, we didn't notify anyone, but I did mention it and I thought that they would do more than just say, "we'll get it fixed." I don't care now, I just wanted something in return. Also, parking is $22 valet or you can park outside which will be $15-20 each time you left. I probably would stay somewhere else next time.
Comment from Hotel Management
Apr 16, 2018 by Hotel Manager, Hotel Management
Thank you for taking the time to share your experience with us. We appreciate the feedback and your comments are being shared with our executive committee to improve guest satisfaction.
3 out of 5
by A verified traveler from Portland, OR

Good location

Posted Mar 31, 2018
The only good thing about this hotel is staff and use of the shuttle (as long as not more than 5 mi away). My sisters room had no water for shower the first night. So she couldn’t shower. When asked to have her room comped they said no. Wanted to give her $22 in valet parking. (We had no car). Our next night there our room had no hot water. Also room service trays with leftover food sat in the hall for 3 days!!! I couldn’t believe it. But the staff and breakfast were wonderful. Very friendly and accommodating.
Comment from Hotel Management
Apr 16, 2018 by Hotel Manager, Hotel Management
Thank you for taking the time to share your experience with us. We appreciate the feedback and your comments are being shared with our executive committee to improve guest satisfaction.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 28, 2018
Thecomputer was down an I had to wait an hour or more to get in my room...
Comment from Hotel Management
Apr 17, 2018 by Hotel Manager, Hotel Management
Thank you for taking the time to share your experience with us. We appreciate the feedback and your comments are being shared with our executive committee to improve guest satisfaction.
3 out of 5
by A verified traveler

Close to the capital

Posted Mar 25, 2018
Valets to busy in there phones to provide customer service. Toilet issues in the room as well.
Comment from Hotel Management
Mar 27, 2018 by Hotel Manager , Hotel Management
Thank you for taking the time to share your experience with us. We appreciate the feedback. We hope you consider staying with us again in the near future.