Ratings based on 788 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from Lake Charles, LA
Aging but mostly nicePosted Nov 3, 2017
Pros: Close to the river and multiple eating and night life. huge lobby open to bar; and Valet service was outstanding. Everyone was helpful and friendly!
Cons: Fix the problems state above (Write about your experience) in room 635! Some kind of sign should be posted to indicate the check in counter location.
Location: Close to the river and multiple eating and night life and the capitol!
Room 635 bathroom double doors did not close, bathtub faucet didn't work properly; had to use two fingers between the faucet plate and the wall to turn water on and off. PHONE worked when it wanted to! Old phone from 80-90's; Gave up calling extensions and just called "0" (zero) and let hotel operator put me through. Those were the negatives!
for Everyoneby A verified traveler from Ville Platte, LA
River View RoomPosted Oct 30, 2017
Arrived in time to watch sunset over Mississippi River. Very Beautiful. Hotel bar was spacious & walking distance to restaurants and museums.
for Everyoneby A verified traveler
Was there for a niece's weddingPosted Oct 22, 2017
Everything exceeded our expectations except My wife did forget a nightgown there and we contacted the voice mail ( need a live person ) still have not heard back.
for Everyoneby A verified traveler
Great stayPosted Oct 20, 2017
We were originally booked at the Hilton Garden Inn and they were overbooked so we got moved to the Hilton Downtown for the same price. We definitely were upgraded. We were there for the game, so we didn't really enjoy the amenities there, but they looked nice. There were lots of restaurants, bars, and coffee shops nearby that we did enjoy.
for Everyoneby A verified traveler from Ottawa Canada
Lovely French Quarter inspired hotel on bourbonPosted Oct 16, 2017
One night stay for the Saints game. Friendly fast service with valet and check in
for Everyoneby A verified traveler from MI
Posted Oct 6, 2017
Very nice. Very nice. Very nice. Very nice. Very nice.
for Everyoneby A verified traveler from Mississippi
Nice river front viewPosted Sep 17, 2017
The room was very very small. Two people could hardly fit into the bathroom at the same time. The refrigerator would not get cold. Only one small trash can in bathroom that would hardly hold a kleenex. There was not enough towels and had to keep calling housekeeping. The carpet was disgusting. The staff was amazing (front desk, housekeeping and valet). I would stay again and I love the river front view and the close vicinity to downtown.
for Everyoneby A verified traveler from Atlanta
Nice hotel downtownPosted Aug 30, 2017
Hotel has friendly staff. The hotel is also valet only and if you don't want to valet you'll have to find parking along the street. Other than that the stay was nice.
Overall ok, but wouldn't stay here againPosted Aug 22, 2017 on Hotels
Check in was easy, we had decided to purchase access to the executive lounge and were very happy with that. Cappuccino machine, soda, water, little snacks available during their open hours. The staff in there is super friendly, we never made it in time for drinks and appetizers but they do serve it in the evening. The breakfast was good they had oatmeal, eggs, Danishes, fruit. The only down fall was they close at 8pm and aren't open on the weekends. Our room wass on the smaller side and has a funk smell (pretty sure that is just Louisiana smell, but still gross), the beds were comfy. The shower is super slippery, almost fell a couple times! Room service sucked, I tried to call a couple times in the morning on the weekend to get breakfast and no one would ever answer!! The one time I did get through they were rude and when I asked if I could just pick it up through the lounge downstairs they told me it would be 30 min. Housekeeping doesn't come until after 3pm which can be frustrating if you go out and about in the morning and want to come back in the afternoon to take a break. The pool was warm, the first night we were there we saw a roach scooting across the pool deck and there is a lot of ants in the cracks of the deck. The water is refreshing but they don't keep it skimmed of all the debris, some days were better than others however there still was always bugs and leaves floating the couple times we got in. It wasn't horrible, but I have swam in much cleaner pools.
Stay was OKPosted Aug 22, 2017 on Hotels
Stay was ok, we weren't there long; but after a long drive, the next morning we were really looking forward to a hot shower and there was no shower curtain. We either had to change rooms or put our clothes on so someone could come and fix it that morning. Pretty inconvenient. Parking was hard to find unless you used the valet. I thought the bed was comfortable though.