Ratings based on 807 Verified Reviews

4.2 out of 5
83% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Stay

Posted Jan 18, 2018
Stayed here for a wedding . Great location , outstanding staff, very convenient for my needs. Would definitely stay there again .
Comment from Hotel Management
Jan 20, 2018 by Hotel Manager, Hotel Management
Thank you very much for your kind words and we look forward to welcoming you back in the future. Regards, Tremaine J
3 out of 5
by A verified traveler from Paris

OK for 1 night for a family

Posted Jan 3, 2018
Even if freezing conditions are not usual in Louisiana, it's quite amazing to chill in the lobby or at the bar of such an hotel. Clear the room service in the corridor is also a basic normally, but not there : 3 trays of the previous day to clear in our corridor...
Comment from Hotel Management
Jan 6, 2018 by Hotel Manager, Hotel Management
Hello, I would like to personally apologize for the type of service that you experienced during your stay with us. We should never have room service trays sitting out on the hall for that duration of time. Please consider us giving us you another try. Again, I truly and sorry for the service issues. Sincerely, Tremaine Javius
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice and big

Posted Jan 2, 2018
We got upgraded to the Huey P Long room. It was very nice and comfortable. I would recommend this place to friends. Staff was very accommodating and friendly. Excellent way to start the new year. Thank you
Comment from Hotel Management
Jan 2, 2018 by Hotel Manager, Hotel Management
Thank you for the sharing your experience with us. We’re happy we gave you a great memory for the New Year. Come back and visit us again! Regards, Tremaine Javius
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 31, 2017
Stay was great! Had a stay on the Executive level, it wasn't open two nights of my stay
Comment from Hotel Management
Jan 3, 2018 by Hotel Manager, Hotel Management
Thank you for staying with us. We appreciate your feedback and we’re happy you had a great stay. Come back and visit us! Regards, Tremaine Javius
3 out of 5
by A verified traveler from Jacksonville Fl

Posted Dec 19, 2017
Pros: Staff
Cons: More attention to the rooms. Shower controls should be upgraded
Location: N/A
Only one lamp in room,none at the desk. Extremely difficult to get water in shower turned on. When I complained to front desk they were very helpful in explaining how to do it. They agreed that no desk lamp was a major issue. In summary room was not great, staff was very professional and helpful.
Comment from Hotel Management
Jan 2, 2018 by Manager, Hotel Management
We apologize we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Your comments are being reviewed by our executive committee to ensure guest satisfaction. We hope you consider staying with us again in the not too distant future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 11, 2017
It was a quick check in and a cozy room. Housekeeping just comes to early.
Comment from Hotel Management
Jan 2, 2018 by Hotel Manager, Hotel Management
Thank you for taking the time to share your comments with us. This will be shared with our Houskeeping Executive to make improvements for our guests. Come back and visit us again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Lake Charles, LA

Aging but mostly nice

Posted Nov 3, 2017
Pros: Close to the river and multiple eating and night life. huge lobby open to bar; and Valet service was outstanding. Everyone was helpful and friendly!
Cons: Fix the problems state above (Write about your experience) in room 635! Some kind of sign should be posted to indicate the check in counter location.
Location: Close to the river and multiple eating and night life and the capitol!
Room 635 bathroom double doors did not close, bathtub faucet didn't work properly; had to use two fingers between the faucet plate and the wall to turn water on and off. PHONE worked when it wanted to! Old phone from 80-90's; Gave up calling extensions and just called "0" (zero) and let hotel operator put me through. Those were the negatives!
5 out of 5
Recommended
for Everyone
by A verified traveler from Ville Platte, LA

River View Room

Posted Oct 30, 2017
Arrived in time to watch sunset over Mississippi River. Very Beautiful. Hotel bar was spacious & walking distance to restaurants and museums.
5 out of 5
Recommended
for Everyone
by A verified traveler

Was there for a niece's wedding

Posted Oct 22, 2017
Everything exceeded our expectations except My wife did forget a nightgown there and we contacted the voice mail ( need a live person ) still have not heard back.
4 out of 5
by A verified traveler

Very friendly staff

Posted Oct 21, 2017 on Hotels
Very beautiful hotel, staff very friendly and helpful. Rooms very clean. Not a ton of available parking in the area unless you use valet.