Ratings based on 145 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
90% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Huntsville Al

hit and miss cleaning

Posted Dec 3, 2016
Pros: Evey thing else was good. Breakfast was good
Cons: Have their boss have a check less for house cleaners go by.
The first day they did not clean room, Second day towel only ( Thanksgiving day) Third day they almost got it right. No cups in bathroom or for coffee for third day and no coffee, tea, no Kleenex, What made it worst I told the clerk every morning and evening
5 out of 5
by A verified traveler from US

Posted Oct 31, 2016
Location: Airboat ride was great in Atchalaya basin.
Very comfortable , good breakfast , friendly staff
Comment from Hotel Management
Nov 1, 2016 by S Stevens, Hotel Management
Good Afternoon Dan, we appreciate your strong feedback it shows that our team is becoming better and working better to deliver better service and accommodations. I will be sharing your comments with our team expressing the impact we make on our guest when we strive to do our best everyday.
5 out of 5
by A verified traveler

Great overnight stay for a Tigers game.

Posted Oct 17, 2016
Quick check in, no hassles. Room was very comfortable and air was cold. Would definitely stay hate again.
Comment from Hotel Management
Oct 18, 2016 by S.Stevens, Hotel Management
Thank you for your review 5 of 5 shows were actually moving in the right direction in service and accommodations. I will share your comments with our team letting them know how great your stay was.
5 out of 5
by A verified traveler from New Orleans, LA

Great hotel.

Posted Sep 11, 2016
Room was very clean and nicely decorated. Staff was quick and friendly. Checkout was a breeze. Great price, too.
Comment from Hotel Management
Sep 16, 2016 by S.Stevens, Hotel Management
Penny, we value and appreciate your recent stay feedback. Our main goal is to receive great guest feedback moving forward by simply doing our best at all times.
5 out of 5
by Angel

Very nice

Posted Aug 5, 2016 on Hotels
I just booked the room as an additional birthday gift for my son to enjoy the indoor pool.The hotel and rooms were very clean and the decor is calmimg.Breakfast was good. The beds were very comfortable I slept so good.
Comment from Hotel Management
Aug 7, 2016 by General Manager, Hotel Management
Angel, Thanks so much for sharing your recent experience with us, it was our pleasure being your selection for accommodations. We strive to provide the best in clean, comfortable and friendly accommodations as a daily goal. I will be sharing your comments with the team with great appreciations.
4 out of 5
by A verified traveler

Helpful Staff

Posted Jul 19, 2016
Pros: Staff was very friendly and you could always find someone.
Cons: Our Air conditioner was leaking condensation all over the carpet & the carpets in general were dirty. Downstairs ladys room soap dispenser didn't work
Location: I wish we knew about the bridge traffic. A lot of our events were in Baton Rouge and it took 30 minutes one day to cross making us late.
We just had 4 night stay for a family wedding and were overall pleased with our stay largely due to an attentive and friendly staff. The room was clean, we were always greeted with smiles. Our beds and towels were freshened daily making it nice to come home to. We were a family of 4 and found the breakfast options plentiful for a complimentary breakfast, and the lobby/dining room was comfortable. I used the gym while there and it was okay, the room seemed hotter than the rest of the hotel, but the equipment worked for me. We were hoping to use the pool but it wasn't so inviting.
Comment from Hotel Management
Jul 20, 2016 by S. Stevens, Hotel Management
Thank you for informing us of your recent stay. The capital traffics is pretty congested during particular times of the day using the bridge. In reviewing your comments we still some improves we need to work on regarding room upkeep with maintenance and pool presentation. We do intend to discuss methods of improvements to better serve and accommodate our guest. Thank you for your feedback.
5 out of 5
by Mark A.

Posted Jul 14, 2016 on Hotels
Comment from Hotel Management
Jul 14, 2016 by Sean, Hotel Management
Mark A, thank you for your recent review of our location we will continue to do our best and maintain the level of comfort and cleanliness expected from a IHG property.
5 out of 5
by Donald from San Antonio

Good updated property!

Posted Jul 12, 2016 on Hotels
Great deal for the money - spacious room. Hotel is in very good condition, but breakfast needs a little work.
Comment from Hotel Management
Jul 14, 2016 by Sean, Hotel Management
Hi Donald, I'm currently working with our breakfast host with presentation and variety as these two area require some variation on a daily basis. Thank you for your feedback.
5 out of 5
by Dan

Posted Jul 5, 2016 on Hotels
Comment from Hotel Management
Jul 14, 2016 by Sean, Hotel Management
Evening Dan, Just wanted to take this time out to thank you for your recent rating of our hotel. The staff has been really engaged in the success of the property going above an beyond to ensure clean and comfortable accommodations.
5 out of 5
by Edgar

Posted Jun 22, 2016 on Hotels
Comment from Hotel Management
Jul 14, 2016 by Sean, Hotel Management
Hi Edgar, We sincerely appreciate you taking the time to rate our property. The team and I are truly working together to ensure our hotel is offering what is expected clean and comfortable accommodations.