Disappointed in this hotel and expedia experience.
Posted Aug 8, 2016
The hotel itself was okay. There were a couple of issues. The shower head did not function well. Housekeeping failed to replenish the coffee supplies in the room and did not change the bed linen. Overall the staff were friendly. We hoped to cancel the reservation, but were not allowed to do so. I understand that there would be a cancellation policy, but there were extenuating circumstances. We made the reservation at the last minute because of a death in the family. We live in Atlanta, and usually stay with my sister, but were not able to arrange that before hand, so we made the hotel reservation, booking through AARP via Expedia. Upon arrival in Baton Rouge we found we could stay with another relative, so we asked to cancel the reservation. We were told there would be a one night fee. So we asked if we could stay the first night and just cancel the second night of the reservation. We were told the fee would still apply. Essentially, we forced to stay both nights at the hotel or forfeit one night's fees. The hotel said this was expedia's policy, expedia says it's the hotel's policy. Either way, under the circumstances, it sucks.
Comment from Hotel Management
Aug 22, 2016 by Hotel Staff, Hotel Management
Thank you for posting your review of your stay. We regret to hear that your experience with us and Expedia were not up to the expectations that you had. We apologize about the instance of your frustrations and hope that you will stay with us again in the future to give us another chance.
Guest Experience Champion/In House Sales