In-room safe, desk, blackout drapes, soundproofing

Reviews of Hotel Francis

2 out of 5
Hotel Francis
1 Lakeside Dr, St. Francisville, LA

Reviews

6.0
Rating 10 - Excellent. 101 out of 639 reviews" "
Rating 8 - Good. 137 out of 639 reviews" "
Rating 6 - Okay. 158 out of 639 reviews" "
Rating 4 - Poor. 124 out of 639 reviews" "
Rating 2 - Terrible. 119 out of 639 reviews" "

6.2/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

5.4/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

6/10 Okay

Lynn

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Steven Ward on Mar 18, 2024
Thank you for your feedback I will share it with the team.

2/10 Terrible

Donald

Traveled with partner, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is nasty,everything in the room is broken. My wife had to clean the room for us just to stay in it. I wouldnt recommend this place to anyone
Response from Dade (GM) on Feb 13, 2024
Mr. Bosarge we are sorry for missing the mark during your stay. The housekeeping staff works hard to make sure every room is up to guest standards during their stay with us. Once again we are sorry for missing the mark during your 3 day stay with us. Hopefully you had the chance to enjoy the included Hot Southern Breakfast and Supper.

6/10 Okay

Elizabeth, Charlottesville

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Hotel Francis is a work in progress. It is a sprawling two-floored structure that harkens back to 1960's era of fine motor hotels. New management has an arduous task ahead of it. Many features need to be updated but the staff works hard to correct issues or move you to a better spot if an isdue can't be remedied quickly. We would stay here again in a heartbeat because other aspects are wonderful. There is virtually no highway noise. The driveway is crumbling but the surrounding live oaks have been trimmed effectively and tastefully. The lake is a lovely backdrop for an afternoon stroll. I loved the "Southern Supper" of chicken & dumplings. It's only available Mon-Thurs but it was great. Hotel Francis is veteran friendly, aiming special deals toward vets.
Stayed 3 nights in Jan 2024
Response from GM on Jan 30, 2024
Thanks Elizabeth for your kind words and as you stated we are a work in progress but know we are moving forward daily.

6/10 Okay

Pierre

Liked: Cleanliness, staff & service, amenities
No tv service and brown contaminated water.
Stayed 1 night in Jan 2024
Response from GM on Jan 9, 2024
We are in the process of adding another tv provider as the cable company in St. Francisville closed without notice. We do advise all guest at check in of this issue as St. Francisville has this issue. The brown water is due to our water turned off at times as the plumber is working on the lines but know it does clear up with running. We are sorry for any issues they might of causes but know we are working daily to fix every issue.

8/10 Good

Deborah

Stayed 2 nights in Dec 2023
Response from GM on Dec 11, 2023
Thanks Ms. Deborah for your rating. Hopefully we will have you as a guest again soon. You do know that we include a Southern Hot Breakfast daily and a Hot Supper Mon - Thursday nights.

6/10 Okay

lana

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Dec 11, 2023
Ms. Lana,It seems we did better than 1/2 way which is good for a beginning with your stay. Hopefully during your next stay we will move up with your rating. Did you have the chance to enjoy our included Hot Southern Breakfast and Supper?

2/10 Terrible

Dana

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The bath dripped water unceasingly. No working television. We had to leave it was so outdated and unkept.bathroom fixtures had rusted. We are asking for a refund .
Stayed 1 night in Dec 2023
Response from GM on Dec 7, 2023
Ms. Dana,We are sorry about the TV not working as the cable company in St Francisville closed without notice yesterday. Please know that this effected all of St Francisville customers. We are working hard to find another service provided asap. Upon checking the room we noticed it was used so at this time we are unable to offer any refund. You will be receiving an OPPS card in the mail.

6/10 Okay

Gail

Traveled with group
Liked: Cleanliness, staff & service, amenities
It is a very old Hotel. We went to a night wedding and came back into a very cold room. The unit had quit and we had to change rooms. The new room was warm when we went to bed but the heater had shut down by morning. The room was very clean but that is about all I can say for it.
Stayed 1 night in Nov 2023
Response from GM on Dec 7, 2023
Ms. Gail,We are truly sorry for the issues you had with the heaters in your room. Glad we were able to move you to handle the first problem all heaters have been checked and updated. We do appreciate all reviews good or bad to help make us a better motel. Hopefully you had the chance to enjoy the Hot Breakfast and know we offer a Supper M - T.

6/10 Okay

Linda

Business traveler, Traveled with family
Liked: Staff & service
The staff were friendly but the motel is fatigued. The breakfast was good the first morning but declined every day after that. Curious that the St. Francisville police were present each evening. Would I stay here again, probably as the price is good and the folks are nice. But I'd at least know more about what I was gettting ahead of time. I wouldn't shy away from it but don't expect a squeeky clean place.
Stayed 4 nights in Nov 2023
Response from Theresa Guillory, General Manager on Nov 13, 2023
Linda,Thank you for staying with us and sharing your feedback! During the dates of your stay, we actually had a St Francisville officer staying in house, this would be the reason you saw his cruiser here for a few days, I am sorry to hear about breakfast and will share this with my kitchen staff! I do hope when you are next in St Francisville, that you will grace us with your presence again!

8/10 Good

Darrell

Traveled with partner
Liked: Amenities
Fair price and good product
Stayed 2 nights in Nov 2023
Response from Theresa Guillory, General Manager on Nov 13, 2023
Darrell,Thank you for staying with us and providing your feedback! I do hope you were able to take advantage of our complimentary HOT breakfast and supper during your visit here in St Francisville

6/10 Okay

Dana

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from GM on Dec 7, 2023
Ms. Solieau,Thanks for your rating hopefully during your next stay with us we can move up in your ratings. Hopefully you had the chance to enjoy the hot breakfast and supper Mon - Thur that is included.

8/10 Good

Jade

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The staff is very friendly, however the property is old and in need of repairs/remodeling.
Stayed 1 night in Nov 2023
Response from Theresa Guillory, General Manager on Nov 13, 2023
Jade,Thank you for staying with us and providing us with your feedback! We are in the process of updating the hotel, I do hope during your stay you were able to take advantage of the complimentary HOT breakfast/supper, I do hope when you are next in St Francisville that you will stop in and witness the changes taking place. We do look forward to having you back with us!

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I've stayed at this property several times and plan to stay there again. The staff is always friendly, the hotel is always clean. The only problem that I had is that there is a sign, both on the registration desk and in the room, that says if you want the room serviced just let them know before noon. I told the front desk around 8:00 AM that we anted our room serviced and that request was comepletely ignored.
Stayed 2 nights in Oct 2023
Response from Theresa Guillory, General Manager on Nov 1, 2023
Thank you for staying with us and submitting your review! I do greatly apologize that we failed to follow through with your request to have your room cleaned, I am elated that you are a returning guest and do look forward to having you back with us again!

4/10 Poor

diane, slidell

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Old property.
Stayed 1 night in Oct 2023
Response from Theresa Guillory, General Manager on Nov 1, 2023
Diane,Thank you for staying with us and providing your feedback! Our property is in fact an older one, and we are in the process of updating the property, I do hope you will return to witness the exciting changes we have on the horizon!

4/10 Poor

Joan

Toilet overflowed and we had to clean it up. Didn’t replace new bath towels or empty trash cans while staying 2 nights! In a brighter note- breakfast was delicious!
Stayed 2 nights in Oct 2023
Response from Theresa Guillory, General Manager on Oct 29, 2023
Joan,Thank you for staying with us, and providing us with your feedback! Upon check-in there is a tent card at the front desk that informs all guests that we do not enter rooms that are with us for more than one night unless the guest requests this, there is also one in the room on the bed, I do apologize about any issues you experienced, had we been informed we would have definitely accommodated you in whatever way we could.

2/10 Terrible

Loretta

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Run don’t walk from here
Our room was dirty, floors filthy, smelled like an ashtray, tv didn’t work, dirt hanging in cobweb like strings from ceiling. Roaches on the floor and walls.The bed was very hard and uncomfortable, tub dirty, mirror dirty. My air b&b cancel last minute so I had no other choice, we were on the road with our dogs when this happened. We were charged 25$ per dog per day per 2 dogs for two days do an extra $100 for two days. I feel this excessive considering the plaque on the front desk stating a “small fee” will be charged. The carpet was so dirty my socks were black I was afraid to walk barefoot in the room. I will say that Frankie the desk clerk was wonderful, friendly, helpful. As a CS supervisor for the USPS I recognize and acknowledge excellent service. The whole place was dirty snd run down. I saw a maid dragging two clean white mops on the ground thru the dirt walking down the corridor. The other two rooms in our party were worse. Roaches, dirty, no A/C, broken fridge and tv. The bathroom door locked my 6 yr old nephew in and had to get help to get him out, the door was stuck. This place should be downgraded from dump to s**t hole. We’ll never stay there again.
Stayed 2 nights in Oct 2023
Response from Theresa Guillory, General Manager on Oct 23, 2023
Loretta,I was actually at the desk when you checked in, and as you stated you were "more than happy to pay whatever you had to pay for your animals to be able to stay in the room with you", due to your Air BNB canceling at 9:00am that morning, we allowed you all to have your dogs in a non-pet friendly room to accommodate you, I do apologize that you experienced the things you did, but we did not hear anything during your two night stay regarding any of these issues, had you contacted us at the desk we could have moved you to another room.

6/10 Okay

Verified traveler

Stayed 2 nights in Oct 2023
Response from GM on Dec 7, 2023
Mr. Glass,Hopefully during your next stay with us we will move up with your rating. Hopefully you enjoyed the hot breakfast and supper Mon - Thur that is included

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Theresa Guillory, General Manager on Nov 1, 2023
Matthew,Thank you for posting a review! I would like to know what we could have done to turn your rating into a 5 star rating! I do hope you able to take advantage of our complimentary HOT breakfast and supper during your visit with us

2/10 Terrible

Michelle

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The lobby, rooms, etc did not look anything like the pictures on the website. Everything was old and outdated. The carpet was so dirty that the bottom of my grandchildren’s feet were literally black after running around in the room. We will never stay there again.
Stayed 1 night in Oct 2023
Response from Theresa Guillory, General Manager on Nov 1, 2023
Michelle,Thank you for staying with us and providing us with your feedback! The property is in the process of updating the rooms, lobby, parking lot. I assure you that the photos online are in fact of the property. I apologize that we failed to meet your expectations and do hope you will give us another chance to WOW you!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Wouldn’t recommend
The hotel was dirty upon arrival. Their were dead bugs and dirt all over the carpet, the beds where dirty with hair in them, and the mini fridge had mold in it. We brought up our grievance with the front desk worker, he apologized, and he was able to provide another room. Unfortunately, it was more of the same. Dirty beds full of hair and dead bugs, a used bathroom with clothing behind the door, and a lamp with mildew on the shade. We decided to leave due the inhospitable conditions. We were told that by the front desk staff that a refunded couldn’t be given at the time because it was “up to management.” I would not recommend anyone to stay in this hotel anytime soon due to their lack of cleanliness. The staff we worked with were friendly and considerate. Unfortunately, friendliness doesn’t make up for unsanitary room conditions.
Stayed 1 night in Oct 2023
Response from Theresa Guillory, General Manager on Oct 16, 2023
Dear Anonymous,I would implore you to remove your fake comments and photos, these ARE NOT photos of my property!!!

8/10 Good

Fran

Traveled with group
Liked: Staff & service
Disliked: Cleanliness
The property needs to have the parking lot fixed, lighting is bad.Roaches!!! But on a positive note the front desk was very friendly, and there was plenty of hot water!
Stayed 1 night in Oct 2023
Response from Theresa Guillory, General Manager on Oct 16, 2023
Fran,It was a pleasure meeting you, speaking with you and checking you in. The property is definitely a work in progress but we have come a long way and have a long way to go, I do hope you will visit us again to witness all of the exciting changes we have coming our way!

2/10 Terrible

Christen

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Just drive further to a hotel, don’t waste money
I knew it was going to be bad when I saw all of the bugs on the curtains from outside. Upon entering, the lamp on the desk (back room 205) did not work. There were scuff marks and unidentified stains on the wall. The Sheetrock was peeling in the bathroom, where the body of a cricket lay next to the toilet - which only flushed sometimes. The door was tricky, as doors with duct tape holding the latch together often are. The icing on the cake was when a live cricket decided to give my daughter a little snuggle on her pillow during the night. All in all I’d say do not book, just keep on driving!
Duct taped door latch and broken lock
Peeling sheet rock
Bathtub with a big black chip in it.
Dirty scuffed up doors.
Stayed 1 night in Oct 2023
Response from Theresa Guillory, General Manager on Oct 16, 2023
AGAIN ANOTHER FAKE REVIEW, THIS REVIEW AND THE ANONYMOUS REVIEW ABOVE ARE FALSE, AND NOT OF THIS PROPERTY, WHICH IS WHY THEY ARE POSTED BY AN ANONYMOUS PERSON

2/10 Terrible

Jane

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were suppose to stay there but my daughter went to check in first! When they went to their room the door was open and there was no sheets on the bed and it was dirty. They went and got another room and when they got that one there were dead roaches on top of the comforters. So they complained again. They say no refunds!! Well you see they have it so you can’t get your money back.. didn’t know this when I booked. So after all the problems she had I said forget it and don’t even go there. Then some cousins stayed there and they complained about how dirty it was. In their room They opened the drawer and there was opened food in there… just gross.. How can places get away with no refunds?
Stayed 1 night in Oct 2023
Response from Theresa Guillory, General Manager on Oct 16, 2023
Jane,It seems very unfair to post a review of somewhere you did not visit, during these weekends in October we DO NOT offer refunds and inform guests of this when they book, which is also why they are charged at the time of booking

2/10 Terrible

Mary

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel room had peeling paint, rust on fixtures, moulding was falling off walls. Carpet was dirty and curtains had dead bugs all over them
Stayed 1 night in Oct 2023
Response from Theresa Guillory, General Manager on Nov 1, 2023
Mary,Thank you for staying with us and providing your feedback! I will look up your reservation and room number and assure you we will address the issues you have brought forth. I do greatly apologize that we failed to meet your expectations, but do hope you will give us another chance when next you are in St Francisville

2/10 Terrible

Annette

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible hotel
Hotel was filthy dirty, bed sheets were used and dirty . Tv did not work . A large rat was outside the room.
Stayed 1 night in Oct 2023
Response from Theresa Guillory, General Manager on Oct 16, 2023
Annette,Please provide the room number, dates that you stayed at the property. Did you call the front desk and express your concerns and allow them to move you to another room? Unfortunately we have a few cats that roam the property at night, so a rat outside your room is highly impossible

8/10 Good

Rebecca

Traveled with partner
Liked: Staff & service, amenities
Loved the location, very short drive to the historic downtown area, without the historic downtown area prices. The little pond was very nice and there were a few geese and ducks who were welcoming. Food was just fine, not great but the dinner was perfectly adequate. It looks like the management is trying to complete some upgrades. Office staff could not have been more helpful or nicer. Even the housekeepers and maintenance guy were nice and friendly. I’d stay there again for the peacefulness.
Stayed 2 nights in Sep 2023
Response from Theresa Guillory, General Manager on Oct 16, 2023
Rebecca,Thank you for providing your feedback and staying with us during your time in St Francisville, LA, we do hope to see you again soon

10/10 Excellent

kathy

Stayed 1 night in Sep 2023

2/10 Terrible

RAJNEESH

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
There were spiders on the wall with cobwebs and bugs on the bed. Not sure if it were bed bugs. Wife and kid has it he’d all over. The bath tub would drain slow. Dust in towel rack and coffee maker. We had a booking for two days, we left at 5 am after the fist night. We asked for a refund if the second day of booking. They refused.
Stayed 2 nights in Sep 2023
Response from Theresa Guillory, General Manager on Sep 4, 2023
Rajneesh,Thank you for staying with us and bringing your concerns to our attention. I do see that while in conversation with the desk clerk on the morning of your departure you stated you all were leaving due to your son being ill, and after complaining of cobwebs to the desk clerk, you all were offered to be moved to another room but refused due to your son's illness, I do hope he is feeling better.

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, amenities
The pool is not open. And it is very hot and would have been nice to swim in the evening.
Stayed 2 nights in Aug 2023
Response from Theresa Guillory, General Manager on Aug 16, 2023
Hi Eileen,Thank you for staying with us and providing us with your feedback! Our pool is open, we keep it locked after 9pm, and reopen it at 8am, not sure if you attempted to get in and the gate was locked, I do apologize hopefully you will come back out and enjoy the pool area and our complimentary HOT breakfast/supper

10/10 Excellent

PATRICIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Theresa Guillory, General Manager on Aug 2, 2023
Patricia,It was such a pleasure to meet you and have you stay with us during your time spent in St Francisville! I do hope you were able to take advantage of our FREE breakfast and supper

8/10 Good

Elizabeth

Liked: Staff & service
It was fine for a weekend get away. Very close to restaurants and plantations. Pillows were awfully thin and bed was not very comfy. Staff was great. Needs some updating.
Stayed 3 nights in Jul 2023
Response from Theresa Guillory, General Manager on Aug 2, 2023
Hi Elizabeth,Thank you so much for staying with us while visiting St Francisville! You will be happy to know we are actually in the process of updating a lot of our rooms, I do hope when next you are in St Francisville, you stop by and pay us another visit. I will take a look at the issues you pointed out above, thank you for bringing this to my attention.

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Theresa Guillory, General Manager on Aug 2, 2023
Kayla,It was a pleasure having you stay with us during your time in St Francisville! I do hope you were able to take advantage of our FREE breakfast and supper

10/10 Excellent

Lou B

Stayed 1 night in Jun 2023
Response from Theresa Guillory, General Manager on Aug 2, 2023
Lou,Thank you for staying with us and providing your feedback! I do hope when next you have to visit St Francisville, that you stop in and stay with us again, be sure to take advantage of our complimentary breakfast and supper

2/10 Terrible

Skye

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was obviously not cleaned. There was hair and bugs and dirt and grime in the corners. We didn’t even end up staying there.
Stayed 1 night in Jun 2023
Response from Theresa Guillory, General Manager on Aug 2, 2023
Skye,Thank you for staying with us and providing your feedback, and I am sorry that we failed to meet your expectations, and will definitely share with my staff so that we can rectify these issues, I do hope when you are next in St Francisville you will stop and give us another try.

2/10 Terrible

Timmy

Traveled with family and small children, Business traveler, Traveled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible! This was nothing like what was pictured. The building was dirty. There was no one in the lobby to talk to. We had to call to tell them we were not staying. The pool was filthy.
Stayed 1 night in Jun 2023

4/10 Poor

Nicole

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023
Response from Theresa Guillory, General Manager on May 23, 2023
Nicole,We appreciate that you took the time to share your experience; however, we do find it very distressing. Providing top-notch accommodations is always our goal, and you can rest assured that all of your feedback will be reviewed internally to ensure that we do better going forward. May I please ask for a little more information, can you please provide the date of your booking and room number? Thank you for reaching out, and we wish you safe and happy travels ahead.

2/10 Terrible

Tom

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Hotel could never get me into the room. Card key was not working. Outside, there were about 50 people hanging out in the parking lot playing music and being generally loud. I was not able to stay and had to drive 2 hours at 11PM to get home.
Stayed 1 night in May 2023
Response from Theresa Guillory, General Manager on May 9, 2023
Mr. Daly,Thank you for providing your feedback! Upon looking up your reservation, there are notes made that the front desk was not allowed to offer to move you to another room, which we definitely could have accommodated you with, there was in fact an event happening in the meeting room that night that is more than likely why there were people outside in the parking lot, the local police department was present to control any loud noise.

2/10 Terrible

Jarrett

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a terrible establishment that should not, in reality, even be listed as a hotel. For starters, the road that leads to the 'hotel' is laden with pot hotels. Next, there are no hallways, which means that the rooms open up to outdoors. Also, a room next to mine had the car key reader shaved off. I'm not sure if someone broke in or what. Lastly, the room was outright atrocious. Soiled sheets and towels. Stained chairs. The experience was so bad that I checked out within 15 minutes of checking in. Worse yet, the staff refused to give even a partial refund. You're better off staying in Baton Rouge, Natchez, or your car than staying here.
Response from Theresa Guillory, General Manager on May 9, 2023
Jarrett,We appreciate your feedback, and we apologize for any issues with the key. It's unfortunate this was not handled in a sensitive manner. I assure you, we change all linens daily after our guests check out. We'll look into your comments further, and we hope you'll allow us the chance to provide you with a more positive experience.

2/10 Terrible

Melinda

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Theresa Guillory, General Manager on May 23, 2023
Melinda,We appreciate that you took the time to share your experience; however, we do find it very distressing. Providing top-notch accommodations is always our goal, and you can rest assured that all of your feedback will be reviewed internally to ensure that we do better going forward. May I please ask for a little more information, can you please provide the date of your booking and room number? Thank you for reaching out, and we wish you safe and happy travels ahead.

4/10 Poor

Michael

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Theresa Guillory, General Manager on May 23, 2023
Michael,We appreciate that you took the time to share your experience; however, we do find it very distressing. Providing top-notch accommodations is always our goal, and you can rest assured that all of your feedback will be reviewed internally to ensure that we do better going forward. May I please ask for a little more information, can you please provide the date of your booking and room number? Thank you for reaching out, and we wish you safe and happy travels ahead.

2/10 Terrible

michelle

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place is very dirty
Stayed 1 night in Apr 2023
Response from Theresa Guillory, General Manager on May 23, 2023
Michelle,We appreciate that you took the time to share your experience; however, we do find it very distressing. Providing top-notch accommodations is always our goal, and you can rest assured that all of your feedback will be reviewed internally to ensure that we do better going forward. May I also please ask for a little more information, so that we can address the issues you have pointed out. Can you please provide the date of your booking and room number? Thank you for reaching out, and we wish you safe and happy travels ahead.

6/10 Okay

Clayton

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The room was not very clean. The dresser the tv was on had a drawer hanging off. Staff was very nice but the hotel itself needed a lot of work. A lot of cleaning
Stayed 2 nights in Apr 2023
Response from Theresa Guillory, General Manager on May 23, 2023
Clayton,We appreciate that you took the time to share your experience; however, we do find it very distressing. Providing top-notch accommodations is always our goal, and you can rest assured that all of your feedback will be reviewed internally to ensure that we do better going forward. May I please ask for a little more information, so that we can address the issues you have pointed out. Can you please provide the date of your booking and room number? Thank you for reaching out, and we wish you safe and happy travels ahead.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NEVER stay at hotel Francis
HORRIBLE. Room disgusting. Dog hair everywhere, mold growing on the curtains, extremely dirty and smelly. Service disappointing. WAY overpriced. Best Western down the street so much better.
MOLD
DOG HAIR
Stayed 1 night in Apr 2023
Response from Theresa Guillory, General Manager on Apr 16, 2023
Anonymous,remove this fake review, these are NOT pictures of The Hotel Francis!!!

4/10 Poor

Jade

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
For the past seven years, I am in St. Francisville once a month. I typically stay at Hotel Francis. The staff is always friendly, however it has really gone down. The rooms are dusty, carpet is dirty and my most recent stay, there was mold in the bathroom and I didn't have a key card for the room because the machine was broken. I'm disappointed to see the lack of care for the property.
Stayed 1 night in Apr 2023
Response from Theresa Guillory, General Manager on Apr 16, 2023
Jade,I am very disappointed to read this, I've been apart of the management team here for the past 4 years and am very saddened to hear that one of our regular guests was unsatisfied, can you please contact me at your earliest convenience

2/10 Terrible

Benji, Rayne

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was dirty, bad area, horrible staff, door key marker broken had to find someone to let us in every time we wanted to get in our room
Stayed 1 night in Apr 2023
Response from Theresa Guillory, General Manager on Apr 3, 2023
Benji,Thank you for sharing your thoughts with us as we use this as training tools for our staff for areas of improvement! Unfortunately our key making machine did die in the middle of the day on Saturday so we were unable to get any resolution until today, I do deeply apologize and would like to speak with you personally to offer my apology, may I contact you at the number we have on file?

4/10 Poor

Mike

Traveled with group
Check in Staff did not know what they were doing.
Stayed 1 night in Apr 2023
Response from Theresa Guillory, General Manager on Apr 3, 2023
Mike,Thank you for staying with us, and providing your feedback, we do have some new clerks working, I do apologize for any inconvenience this may have caused you

2/10 Terrible

Dale

Stayed 1 night in Mar 2023
Response from Theresa Guillory, General Manager on May 23, 2023
Dale,We appreciate that you took the time to share your experience; however, we do find it very distressing. Providing top-notch accommodations is always our goal, and you can rest assured that all of your feedback will be reviewed internally to ensure that we do better going forward. May I please ask for a little more information, so that we can address the issues you have pointed out. Can you please provide the date of your booking and room number? Thank you for reaching out, and we wish you safe and happy travels ahead.

2/10 Terrible

Angela

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Theresa Guillory, General Manager on Apr 3, 2023
Angela,Thank you for providing your feedback! Would you please contact me at your earliest convenience, I'd like to discuss your stay!

4/10 Poor

Christian

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A MUST STAY!!!
If you want to stay in a hotel equivalent to the Bates Hotel this is your dream hotel. Upon arrival, there was a backhoe blocking the driveway into the hotel. So we had to take an alternate route which literally brought us through the housing projects. We checked in, keys did not work and after FOUR attempts and two room changes we were finally in the room of our dreams. Complete with a lock on the outside of the bathroom door. And what appeared to be where someone attempted to bust through the door. It did however come with clean washcloths and complimentary soap, a rusted out refrigerator, and a new microwave. And the most impressive part was the beautiful view of the lake and the artwork in the lobby that came with the most exquisite insect collection in the corner of the frame.
Stayed 1 night in Mar 2023
Response from Theresa Guillory, General Manager on Apr 3, 2023
Christian,"While we always appreciate guest feedback, we hope you will accept our apologies for the unfortunate and out-of-the-ordinary issues during your stay, we are in the process of updating the property which did include the main entrance into the hotel, unfortunately this did bring our guests through the apartment complex adjacent to the property.

4/10 Poor

Frances

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disillusional Hotel Stay
Hotel needed serious renovation. I actually ended up not staying that night. There was a wedding/reception and way too many people there and music too loud in reception room.
Stayed 1 night in Mar 2023
Response from Theresa Guillory, General Manager on Apr 3, 2023
Frances,Would you please be so kind as to contact me at your earliest convenience, I attempted to contact you on the number we have on file but was unsuccessful, I would like to discuss your experience with us