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Reviews of Hotel Indigo Baton Rouge Downtown, an IHG Hotel

3.5 out of 5
Hotel Indigo Baton Rouge Downtown, an IHG Hotel
200 Convention St, Baton Rouge, LA

Reviews

8.8

Excellent

Rating 10 - Excellent. 502 out of 871 reviews" "
Rating 8 - Good. 236 out of 871 reviews" "
Rating 6 - Okay. 84 out of 871 reviews" "
Rating 4 - Poor. 26 out of 871 reviews" "
Rating 2 - Terrible. 23 out of 871 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Ray, Crockett

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Facelift was in progress and sorely needed,
Stayed 1 night in Apr 2024

4/10 Poor

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Ross

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Dirty shower, carpets in terrible shape, no dining options. Shouldn’t be paying full price with that much renovation ongoing.
Stayed 2 nights in Feb 2024
Response from Barry Gambold on Feb 28, 2024
Thank you for choosing Hotel Indigo and for taking the time to provide feedback about your experience at Hotel Indigo Baton Rouge Downtown. We apologize for the issues that you experienced and are addressing them. We are looking forward to our completed renovation sometime early spring. We hope to see you back then.Best regard,Barry GamboldGeneral Manager Hotel Indigo Baton Rouge

2/10 Terrible

Kimberly

Traveled with group
Disliked: Amenities
The staff are nice but this place is FILTHY dirty- trash full/not emptied in common areas, furniture in the room was peeling and faded, bathroom floors very dirty (we put a towel down so we didn’t touch it). It’s also under construction- but not here and there- EVERYWHERE, and it’s not kept neat or clean. DO NOT STAY HERE until the work is done.
Stayed 1 night in Feb 2024
Response from Barry Gambold on Feb 28, 2024
Thank you for choosing Hotel Indigo and for taking the time to provide feedback about your experience at Hotel Indigo Baton Rouge Downtown. We apologize for the issues that you experienced and are addressing them. We are looking forward to our completed renovation sometime early spring. We hope to see you back then.Best regard,Barry GamboldGeneral Manager Hotel Indigo Baton Rouge

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brandon and the staff at Hotel Indigo are just awesome people. All the staff was very friendly.
Stayed 1 night in Feb 2024
Response from Barry Gambold on Feb 29, 2024
Thank you for choosing Hotel Indigo and for taking the time to provide feedback about your experience at Hotel Indigo Baton Rouge Downtown.Best regard,Barry GamboldGeneral Manager Hotel Indigo Baton Rouge

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Barry Gambold on Feb 29, 2024
Thank you for choosing Hotel Indigo and for taking the time to provide feedback about your experience at Hotel Indigo Baton Rouge Downtown.Best regard,Barry GamboldGeneral Manager Hotel Indigo Baton Rouge

10/10 Excellent

Adam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even with construction going on in the hotel the staff was amazing and the hotel was very clean!
Stayed 2 nights in Jan 2024
Response from Barry Gambold on Feb 29, 2024
Thank you for choosing Hotel Indigo and for taking the time to provide feedback about your experience at Hotel Indigo Baton Rouge Downtown. We are hoping to have construction done by May so please come back and take a look.Best regard,Barry GamboldGeneral Manager Hotel Indigo Baton Rouge

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Renovation in progress and needed!
Hotel is under construction, so you only get a tiny glimpse. This is a good thing as the carpets, beds, and rooms need major upgrades (carpet was gross, beds were not comfortable). The staff was spectacular. The valet was $33/night, no option to self park.
Stayed 2 nights in Jan 2024
Response from Barry Gambold on Feb 29, 2024
Thank you for choosing Hotel Indigo and for taking the time to provide feedback about your experience at Hotel Indigo Baton Rouge Downtown. We are looking to be done by May so please come take a look at the new Hotel Indigo Baton Rouge.Best regard,Barry GamboldGeneral Manager Hotel Indigo Baton Rouge

10/10 Excellent

Joseph, GALLIANO

Business traveler
Liked: Cleanliness, staff & service
Despite under renovation, excellent stay, with VERY beneficial allowance for early check-in
Stayed 1 night in Jan 2024
Response from Barry Gambold on Feb 29, 2024
Thank you for choosing Hotel Indigo and for taking the time to provide feedback about your experience at Hotel Indigo Baton Rouge Downtown.Best regard,Barry GamboldGeneral Manager Hotel Indigo Baton Rouge

6/10 Okay

Steffan

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Maria

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023

2/10 Terrible

Joshua

Stayed 1 night in Nov 2023
Response from Kennedi Minor Guest Service Manager HotelIndigoBR on Nov 12, 2023
We appreciate you for taking the time to leave us feedback. Although we didn’t succeed at making your stay perfect. We would love to hear more and be able to make it right for you and future guests to come.

6/10 Okay

matthew

Liked: Staff & service
very nice staff. great location. free bottled water. buckling dirty carpet. tiny room. restaurant not open.
Stayed 2 nights in Nov 2023
Response from Kennedi Minor Guest Service Manager HotelIndigoBR on Nov 12, 2023
Thank you for taking the time to leave us feedback. We truly appreciate you staying with us and will take all suggestions from our guests into consideration to make our hotel the best for you and others to come.

8/10 Good

Curtis

Stayed 1 night in Nov 2023
Response from Kennedi Minor Guest Service Manager HotelIndigoBR on Nov 12, 2023
Thank you so much for your great feedback. We strive daily to ensure all of our guests feel welcome. Thank you for staying with us.

8/10 Good

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to the riverfront. The breakfast was not impressive, but hopefully things will be better once they reopen the restaurant.
Stayed 1 night in Oct 2023
Response from Kennedi Minor Guest Service Manager HotelIndigoBR on Nov 12, 2023
Thank you for taking the time to leave us feedback. We truly appreciate you staying with us and will take all suggestions from our guests into consideration to make our hotel the best for you and others to come.

10/10 Excellent

Jim

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Oct 2023
Response from Kennedi Minor Guest Services Manager HotelIndigoBR on Oct 27, 2023
Thank you so much for your great feedback. We strive daily to ensure all of our guests feel welcome. Thank you for staying with us.

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, valet was super easy and convenient, but I did not realize the lobby/restaurant was under construction when I booked this property. They did the best they could despite the construction. Will be great when finished.
Stayed 2 nights in Oct 2023
Response from Kennedi Minor Guest Services Manager HotelIndigoBR on Oct 27, 2023
Thank you so much for your great feedback. We strive daily to ensure all of our guests feel welcome. Thank you for staying with us.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
AC does not keep room cool. Seems that the location of the thermostat is located in an area that gets the blown cool air and therefore cuts off before the entire room is cooled down.
Stayed 7 nights in Oct 2023
Response from Kennedi Minor Guest Services Manager HotelIndigoBR on Oct 27, 2023
Thank you for taking the time to leave us feedback. We truly appreciate you staying with us and will take all suggestions from our guests into consideration to make our hotel the best for you and others to come.

8/10 Good

Cara

Traveled with family
Liked: Cleanliness, staff & service, amenities
Fairly clean. Fun location.
Stayed 2 nights in Oct 2023
Response from Kennedi Minor Guest Services Manager HotelIndigoBR on Oct 27, 2023
Thank you so much for your great feedback. We strive daily to ensure all of our guests feel welcome. Thank you for staying with us.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Kennedi Minor Guest Services Manager HotelIndigoBR on Oct 27, 2023
Thank you so much for your great feedback. We strive daily to ensure all of our guests feel welcome. Thank you for staying with us.

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Nice host staff, poor cleaning staff
The valet and staff were super nice and helpful. We had a complentary shuttle to/from our event and the driver Arron was a gentleman. The check in and out process was smooth. The rooms were not cleaned well. Our room had not been swept well so we saw used toothpick/dental floss. Our friend in another room had condoms in the drawer. She was moved to another room by the friendly staff. Our mattress had a huge whole in the left side so it was not comfortable.
Stayed 1 night in Oct 2023
Response from Kennedi Minor Guest Services Manager HotelIndigoBR on Oct 27, 2023
Thank you for taking the time to leave us feedback. We truly appreciate you staying with us and will take all suggestions from our guests into consideration to make our hotel the best for you and others to come.

4/10 Poor

Matthew

Just didn’t fit description
Stayed 1 night in Aug 2023
Response from Kennedi Minor Guest Services Manager HotelIndigoBR on Oct 20, 2023
We appreciate you for taking the time to leave us feedback. Although we didn’t succeed at making your stay perfect. We would love to hear more and be able to make it right for you and future guests to come.

10/10 Excellent

angela

Stayed 2 nights in Oct 2023
Response from Kennedi Minor Guest Services Manager HotelIndigoBR on Oct 20, 2023
Thank you so much for your great feedback. We strive daily to ensure all of our guests feel welcome. Thank you for staying with us.

8/10 Good

Janet

Disappointing that I had to hear garbage trucks for 40 mins outside my window at about 4:30am. Also breakfast was advertised for the morning…7/11 could have done it better. Construction going on for most the downstairs. Would have booked elsewhere. A fee was charged to me in the middle of the night also. We’ll see!
Stayed 1 night in Oct 2023
Response from Kennedi Minor Guest Services Manager HotelIndigoBR on Oct 20, 2023
Thank you for taking the time to leave us feedback. We truly appreciate you staying with us and will take all suggestions from our guests into consideration to make our hotel the best for you and others to come.

4/10 Poor

Laura

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Excellent staff and location, but hotel is in terrible shape. The room and bathroom were very dirty and the room furniture had stains and tears. The bathroom floor looked like it hadn’t been cleaned in weeks and the shower not got hot.
Stayed 2 nights in Oct 2023
Response from Kennedi Minor Guest Services Manager HotelIndigoBR on Oct 20, 2023
We appreciate you for taking the time to leave us feedback. Although we didn’t succeed at making your stay perfect. We would love to hear more and be able to make it right for you and future guests to come.

6/10 Okay

Joanne, San Antonio

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Sad to say the place is run down. Carpeting filthy, furniture all beat up, stale smells… bedding was clean and bathroom.. The best part was the staff, they were all very nice and demonstrated terrific customer service . The restaurant is being re done so hope that will lead to them doing the rest of the hotel…
Stayed 1 night in Oct 2023
Response from Kennedi Minor GuestServiceManager Hotel IndigoBR on Oct 12, 2023
Thank you for taking the time to leave us feedback. We truly appreciate you staying with us and will take all suggestions from our guests into consideration to make our hotel the best for you and others to come.

6/10 Okay

Kimyatta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was ok beds were sooo comfortable … but what really got us by surprise was the unexpected pay to park I feel if one stay at hotel why pay for parking every night you stay if you gotta pay a fee it should be once and told on the sites you have to pay for parking matter of fact we wasn’t even told we had to pay was told after we check out
Stayed 1 night in Oct 2023
Response from Kennedi Minor GuestServiceManager Hotel IndigoBR on Oct 12, 2023
Thank you for taking the time to leave us feedback. We truly appreciate you staying with us and will take all suggestions from our guests into consideration to make our hotel the best for you and others to come.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Kennedi Minor GuestServiceManager Hotel IndigoBR on Oct 12, 2023
Thank you so much for your great feedback. We strive daily to ensure all of our guests feel welcome. Thank you for staying with us.

10/10 Excellent

John

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Kennedi Minor GuestServiceManager Hotel IndigoBR on Oct 12, 2023
Thank you so much for your great feedback. We strive daily to ensure all of our guests feel welcome. Thank you for staying with us.

10/10 Excellent

Ayan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Kennedi Minor GuestServiceManager Hotel IndigoBR on Oct 12, 2023
Thank you so much for your great feedback. We strive daily to ensure all of our guests feel welcome. Thank you for staying with us.

10/10 Excellent

Makenzie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Kennedi Minor GuestServiceManager Hotel IndigoBR on Oct 12, 2023
Thank you so much for your great feedback. We strive daily to ensure all of our guests feel welcome. Thank you for staying with us.

10/10 Excellent

Annie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Kennedi Minor GuestServiceManager Hotel IndigoBR on Oct 12, 2023
Thank you so much for your great feedback. We strive daily to ensure all of our guests feel welcome. Thank you for staying with us.

10/10 Excellent

Leslie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and staff. Convenient to everything.
Stayed 1 night in Jun 2023
Response from Kennedi Minor GuestServiceManager Hotel IndigoBR on Oct 12, 2023
Thank you so much for your great feedback. We strive daily to ensure all of our guests feel welcome. Thank you for staying with us.

8/10 Good

Kimberly

Traveled with group
Liked: Cleanliness, staff & service
Decent, but be prepared for extra fees
Cute place within walking distance is the River Center. Room was small, the beds weren’t so comfortable, and I’m still a little salty over the parking fee, but the staff was incredibly friendly and helpful.
Stayed 1 night in Sep 2023
Response from Kennedi Minor GuestServiceManager Hotel IndigoBR on Oct 12, 2023
Thank you for taking the time to leave us feedback. We truly appreciate you staying with us and will take all suggestions from our guests into consideration to make our hotel the best for you and others to come.

10/10 Excellent

steven

Liked: Cleanliness, staff & service, property conditions & facilities
I asked for a mini fridge and microwave and before I’d even Finnished my sentence it was delivered Great service
Stayed 3 nights in Sep 2023
Response from Kennedi Minor GuestServiceManager Hotel IndigoBR on Oct 12, 2023
Thank you so much for your great feedback. We strive daily to ensure all of our guests feel welcome. Thank you for staying with us.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Kennedi Minor GuestServiceManager Hotel IndigoBR on Oct 12, 2023
Thank you so much for your great feedback. We strive daily to ensure all of our guests feel welcome. Thank you for staying with us.

10/10 Excellent

sean, Pineville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for a downtown Baton Rouge venture
Stayed 1 night in Sep 2023
Response from Kennedi Minor GuestServiceManager Hotel IndigoBR on Oct 12, 2023
Thank you so much for your great feedback. We strive daily to ensure all of our guests feel welcome. Thank you for staying with us.

10/10 Excellent

Reginald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Kennedi Minor GuestServiceManager Hotel IndigoBR on Oct 12, 2023
Thank you so much for your great feedback. We strive daily to ensure all of our guests feel welcome. Thank you for staying with us.

8/10 Good

Harvey

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Room was not as expected. Booked a river view but could barely see any river. However the staff was very friendly.
Stayed 1 night in Aug 2023
Response from Kennedi Minor GuestServiceManager Hotel IndigoBR on Oct 12, 2023
Thank you for taking the time to leave us feedback. We truly appreciate you staying with us and will take all suggestions from our guests into consideration to make our hotel the best for you and others to come.

10/10 Excellent

Karla

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Girls Weekend
This was my very first experience and I can honestly say I was impressed on the cleanliness of the room and how professional and friendly the staff was. I would recommend the Indingo to anyone. I’m definitely staying again
Stayed 1 night in Aug 2023
Response from Kennedi Minor GuestServiceManager Hotel IndigoBR on Aug 26, 2023
Thank you so much for your great feedback. We strive daily to ensure all of our guests feel welcome. Thank you for staying with us.

8/10 Good

Mona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great but the restaurant was closed (no show) schedule more cooks
Stayed 1 night in Aug 2023
Response from Kennedi Minor GuestServiceManager Hotel IndigoBR on Aug 26, 2023
Thank you for taking the time to leave us feedback. We truly appreciate you staying with us and will take all suggestions from our guests into consideration to make our hotel the best for you and others to come.

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Kennedi Minor GuestServiceManager Hotel IndigoBR on Aug 26, 2023
Thank you so much for your great feedback. We strive daily to ensure all of our guests feel welcome. Thank you for staying with us.

6/10 Okay

Samuel

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Th
Stayed 2 nights in Aug 2023
Response from Kennedi Minor GuestServiceManager Hotel IndigoBR on Aug 26, 2023
Thank you for your feedback. We strive daily to ensure all of our guests feel welcome. Thank you for staying with us.

6/10 Okay

Mark

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hall carpets are heavily stained. There were insects crawling the walls in the room. Rooms are tiny and over crowded with a stand alone mini fridge and microwave.
Stayed 2 nights in Aug 2023
Response from Kennedi Minor GuestServiceManager Hotel IndigoBR on Aug 26, 2023
We appreciate you for taking the time to leave us feedback. Although we didn’t succeed at making your stay perfect. We would love to hear more and be able to make it right for you and future guests to come.

4/10 Poor

Sean

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the size of a closet and absolutely filthy. Had to ride the elevator floor to floor to find a functioning vending machine. For the same price, The Watermark is right across the street
Response from Kennedi Minor GuestServiceManager Hotel IndigoBR on Aug 26, 2023
We appreciate you for taking the time to leave us feedback. Although we didn’t succeed at making your stay perfect. We would love to hear more and be able to make it right for you and future guests to come.

8/10 Good

Casey

Liked: Cleanliness, staff & service, property conditions & facilities
Experience was nice and pleasant only thing is the a/c unit didn’t work great so was lil stuffy in room and took forever to cool off.
Stayed 1 night in Aug 2023
Response from Kennedi Minor GuestServiceManager Hotel IndigoBR on Aug 26, 2023
Thank you for taking the time to leave us feedback. We truly appreciate you staying with us and will take all suggestions from our guests into consideration to make our hotel the best for you and others to come.

8/10 Good

Kelley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t say enough about the staff here. From the front desk to the valet and bartenders, they all were very kind and attentive to our needs. I appreciate the fact that they printed out something for me without pushback or aggravation. I guess what I’m trying to say is that nobody seemed disgruntled, which hopefully means that they are treated well. That is so important especially in today’s world. Couple of things regarding the room: door cracks let in a lot of light and the phones a bit wonky. Thank you for the southern hospitality!
Stayed 1 night in Aug 2023
Response from Kennedi Minor GuestServiceManager Hotel IndigoBR on Aug 10, 2023
Thank you so much for your great feedback and appreciate our staff. We strive daily to ensure all of our guests feel welcome. Thank you for staying with us.

8/10 Good

ERICA K

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall hotel is nice and clean, staff very welcoming. Although the areas is under construction, a lot of abandon buildings. Nice and quiet, great walking distance to waterfront
Stayed 1 night in Aug 2023
Response from Kennedi Minor GuestServiceManager Hotel IndigoBR on Aug 10, 2023
Thank you so much for your great feedback. We strive daily to ensure all of our guests feel welcome. Thank you for staying with us.

10/10 Excellent

Michelle

Stayed 2 nights in Jul 2023
Response from Kennedi Minor GuestServiceManager Hotel IndigoBR on Jul 31, 2023
Thank you so much for your great feedback. We strive daily to ensure all of our guests feel welcome. Thank you for staying with us.