Ratings based on 1,158 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
85% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Detroit, MI

Nice BUT

Posted Apr 28, 2016
Pros: Clean Spacious room
Cons: Breakfast TV Station Selection
Location: On business, not much time to visit
Overall nice location. Breakfasts were painful: Ran out of food, Ran out of silverware, ran out of coffee cups, fruit was overripe and not very enjoyable. Breakfast sandwiches were extremely dry and hard as rocks. Could use more variety in TV stations. Seemed limited from other hotels.
1 out of 5
by Tiffany from Austin/San Antonio, Texas

The Worst Hotel Stay

Posted Apr 27, 2016 on Hotels
The day I checked in, the staff was not friendly at all... Just gave me a stone face. I didn't feel welcomed whatsoever. There were also dirty towels left in the bathroom from the last guest, and the sheets on the bed had crusty stains that looked very dis-tasteful! The next morning I woke up to housekeeping knocking on the door, and as I was getting ready to open the door I overheard the conversation she had with another employee complaining about having to change the sheets again at another guest, when clearly the Hotel Website states fresh linen everyday of your stay. This is one of the worst stays I've ever had at a hotel... The room had a stale smell, and the AC Unit only gets one side of the room cool. As I checked out of the Hotel the 3rd day. The gentlemen at the front desk was very pleasant & kind to me. He asked me about my stay, and I let him know it was not great experience. He offered me a free drink and snack. This Hyatt Hotel definitely doesn't live up to the great their 4 Star Standard.
4 out of 5
by A verified traveler

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Posted Apr 16, 2016
Bed was uncomfortable but everything else was great
2 out of 5
by A verified traveler

Posted Apr 12, 2016 on Hotels
The hotel lobby had been updated but the rooms were pretty out of date. The shower rod was rusty and the fitness center was extremely run down and dirty.
5 out of 5
by A verified traveler from Port Arthur

Stayed 1 night while helping son move into apartme

Posted Apr 9, 2016
Everything was nice, staff was friendly and breakfast was good.
5 out of 5
by Debra from Church point la

Love it!!!

Posted Apr 8, 2016 on Hotels
Great place. Would defintely come here again!!!
5 out of 5
by tai from St Charles

Posted Apr 8, 2016 on Hotels
Tv need update HD
5 out of 5
by Marty from Denver

You won't regret your decision to stay here

Posted Mar 29, 2016 on Hotels
Manager and staff were friendly and knowledgeable!!! Customer service was exceptional
5 out of 5
by Andrew

This traveler left a rating score only Posted Mar 19, 2016 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 18, 2016 on Hotels