Decent but over priced
Posted Oct 4, 2016
We put it in the comments that it was our wedding night and we would be having a late check in. The notes were not relayed so I had to call back within a week of our stay and remind them. I also had to stop by the front desk the morning of my wedding to remind them so they did not give away my hotel room. There was no one at the front desk so I had to leave a note. We did valet park which took quite a while, the guys always looked understaffed. Our hotel room (which was not cheap) looked out over the parking lot and it was quite loud from both the hallway and parking lot. The next morning at 9am (check out was not until 11) the maid service came BANGING on the door and asked if we were leaving yet. She got upset when we said no and just stood at the door until we closed it. Overall, I would stay here again if it were free or another really large occasion.
Comment from Hotel Management
Oct 6, 2016 by Meg, Hotel Management
Good Morning Elizabeth - Thank you for taking the time to leave us a review. Please accept our apology for not appropriately celebrating your special day with you. We apologize for any service breakdowns you experienced during your night with us. We've shared your feedback with our hotel leadership team so they can follow-up. Again, please accept our apology and congratulations on your wedding.