Posted Jan 20, 2016
We've stayed here before with excellent results; however, this time our room did not get made up, which was an unpleasant surprise when we returned after being out the entire day. I complained to the front desk - their paperwork showed that we had the do not disturb sign showing when they came by at 9:00, but we left and removed the sign at 9:30 and they never came back to check. The excuse was that the manager was not there that day so housekeeping slacked off! At least the desk clerk was honest, but that is totally unacceptable. IF I stay here again I will request at the front desk that my room be made up when I leave for the day. Otherwise, the hotel itself is very nice - good condition, rooms well appointed, breakfast choices satisfactory. The fridge in our room was warm and we could not get it colder, but that is a minor thing.