Hotel has to work on their bathroom cleanliness. The floors and baseboard were dusty and not being maintained properly. Also the rate doesn't parallel with the quality of the restaurant. I'm not please with Expedia either. They have to do a better job in confirming rates and reservation accuracy.
Comment from Hotel Management
Oct 19, 2016 by Tina Moore, Hotel Management
I’m concerned about the problems you experienced during your recent visit. I’m writing to thank you for taking the time to bring this matter to my attention. Please accept my sincere apology.
We accommodate many guests each evening, and the principal goal of our hotel is to provide a spotlessly clean hotel and great customer service. Consequently, it’s disappointing to learn that you were unhappy during your stay, since we strive to provide quality service to all of our guest. I want you to know that your comments and suggestions we are taken seriously. They tell us what we’re doing right, what we’re doing wrong, and how we can improve. Your willingness to share your recent experience is genuinely appreciated.
Please be assured that the issues you have raised have been addressed, and appropriate actions have been taken. We take pride in our hotel, and do our best to prevent problems from recurring.