Reception

Reviews of La Quinta Inn & Suites by Wyndham Gonzales LA

2.5 out of 5
La Quinta Inn & Suites by Wyndham Gonzales LA
2816 S. Cabela Pkwy, Gonzales, LA

Reviews

7.8

Good

Rating 10 - Excellent. 226 out of 506 reviews" "
Rating 8 - Good. 113 out of 506 reviews" "
Rating 6 - Okay. 77 out of 506 reviews" "
Rating 4 - Poor. 39 out of 506 reviews" "
Rating 2 - Terrible. 51 out of 506 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Heather

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Heather,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 Good

Jarrod

Liked: Staff & service, amenities, property conditions & facilities
Nice property
Stayed 2 nights in Mar 2024
Response from Manager on Apr 7, 2024
Hello Jarrod,Thank you for taking the time to share your positive feedback about our property. We are glad to hear that you enjoyed your stay with us. If you have any further comments or suggestions, please feel free to contact our management team directly for further assistance.

8/10 Good

Cassaundra

Stayed 2 nights in Mar 2024
Response from Manager on Apr 23, 2024
Hello Cassaundra, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

4/10 Poor

Pam

Disliked: Cleanliness, staff & service, property conditions & facilities
Lobby clerk didn’t even stand up on her phone. Scared me as she was lower. Still didn’t get up still on her phone asked for my drivers license was out on the counter if she stood up.
Stayed 1 night in Mar 2024
Response from Manager on Mar 31, 2024
Hello Pam,We appreciate you bringing this to our attention and apologize that your experience fell short of expectations. Our team is committed to providing excellent service and we will address this internally. If you have any further feedback or concerns, please don't hesitate to contact our management team directly.

6/10 Okay

Victor

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on Mar 22, 2024
Hello Victor,We appreciate you choosing to stay with us. If you have any further feedback to share, please don't hesitate to reach out to us directly. We hope to welcome you back soon for an even better experience.

2/10 Terrible

Brittnie

Stayed 2 nights in Mar 2024
Response from Manager on Mar 24, 2024
Hello Brittnie,We're sorry to hear you didn't fully enjoy your stay. If you'd like to share more details about your experience, please reach out to us so we can address any concerns you may have. We value your feedback and strive to make every guest experience exceptional.

10/10 Excellent

Timothy

Stayed 1 night in Feb 2024
Response from Manager on Mar 5, 2024
Hello Timothy,We are thrilled to hear that you had a wonderful experience during your stay with us! We look forward to welcoming you back soon for another exceptional stay at our hotel.

8/10 Good

David, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
I had a great stay it was close to work.
Stayed 5 nights in Feb 2024
Response from Manager on Mar 3, 2024
Hello David,We are thrilled to hear that our hotel's location was convenient for your work needs. It was our pleasure to have you as our guest, and we hope to welcome you back in the future.

2/10 Terrible

Shannan

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was absolutely the worst hotel I have ever stayed in When I first walked in to the lobby the lady at the front desk was sitting down and acted as if I had bothered her by wanting to check in but she checked me in but definitely had no customer service skills. We paid for the "Presidential Suite" and when we got to the room there were stains on the couch in the living room area, the floors in the bathroom and living area were not swept and the floors in the living room were sticky and dirty. There was no dresser in the bedroom. I went to the front desk to ask for a comforter or something to put over the couch and inquire about another comparable room she acted like I had bothered her. She never once said she was sorry for any of the problems that we were having with the room or how she could remedy the problem (like sending housekeeping to the room) but no instead she gave me a mop. The windows were so dirty that you could not see out. It is a pet hotel and there were no doggie bags at the dog area. We were scheduled for two days but left after one. I asked numerous times to speak with the manager and was told they were not on site but I asked for a phone call and it has been a week now and no phone call. I would not recommend this hotel to anyone and I would go out of my way NOT to stay here. Worst experience ever We were scheduled for two days and left after the first night
Stayed 2 nights in Feb 2024
Response from Manager on Feb 24, 2024
Hello Shannan,We are sorry to hear about the challenges you experienced during your stay. We value all guest feedback and will pass on your comments to the relevant departments for review and improvement. Should you wish to further discuss your concerns, we recommend reaching out to our management team directly for assistance. We appreciate your time in sharing your thoughts with us.

6/10 Okay

Jeanne

Disliked: Amenities
The walls are very thin. I could hear the guy next door snore all night.
Stayed 1 night in Feb 2024
Response from Manager on Feb 21, 2024
Hello Jeanne, We apologize for the inconvenience you experienced during your stay. Guest feedback is valuable to us, and we will share your comments with our team for further review and improvement. Please feel free to contact our management team to discuss your concerns in more detail.

10/10 Excellent

Keven

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Clean and easy check in.
Stayed 1 night in Jan 2024
Response from Manager on Feb 3, 2024
Hello Keven,Thank you for sharing your positive feedback regarding our clean facilities and smooth check-in process. We always strive to provide a comfortable and hassle-free experience for our guests. Your satisfaction is our priority, and we hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Manager on Jan 25, 2024
Hello Linda,Thank you for choosing our hotel for your stay! We're delighted to hear that you had such a positive experience. We strive to provide exceptional service and we're glad we exceeded your expectations. If you have any future travel plans, we'd be honored to welcome you back.

4/10 Poor

Deborah

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Our last stay at LaQuinta.
Where to start. The floor was dirty. The windows were dirty. The exhaust fan in the bathroom was caked with filth and very VERY loud. The breakfast is mediocre at best. Our toilet broke; there was no one to fix it so we had to move all our stuff to another room. No assistance from the staff with the move. In the second room the exhaust fan in the bathroom didn’t work at all. The floor in the second room was clean and the beds were comfortable.
Stayed 3 nights in Jan 2024
Response from Manager on Jan 12, 2024
Hello Deborah, We apologize for the inconvenience you encountered during your stay. We appreciate your feedback and will address these areas of concern to ensure a better experience for future guests. While we aim for a high standard of cleanliness, please know that we will reinforce our cleaning protocols with our housekeeping team. We apologize for any inconvenience caused by the exhaust fan. We appreciate your understanding and hope to have the opportunity to provide you with an improved experience in the future.

10/10 Excellent

Jason

Stayed 1 night in Jan 2024
Response from Manager on Jan 9, 2024
Hello Jason,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a great experience with us. We strive to provide excellent service and it is rewarding to know that we succeeded in meeting your expectations. If you have any further feedback or if there is anything else we can assist you with, please don't hesitate to reach out to us. We look forward to welcoming you back in the future!

2/10 Terrible

Derrick

Traveled with family
Disliked: Cleanliness, room comfort
go somewhere else
lots of noise on the 2nd floor the remote couldn’t not turn the tv to any Hdmi ports ad they are renovating just horrible experience employess sleep in lobby just not professional
Stayed 2 nights in Dec 2023
Response from Manager on Jan 7, 2024
Hello Derrick,We apologize for any inconvenience caused by noise on the 2nd floor. We strive to maintain a peaceful environment for all guests and appreciate your understanding during any renovation work. Regarding the issue with the TV remote, we apologize for the inconvenience and will address it with our team. We take your feedback on our employees' behavior seriously and will remind them of the importance of maintaining a professional environment. Thank you for bringing these concerns to our attention.

8/10 Good

Riley

Traveled with family
Liked: Amenities
The sheets smelled horrible and the couch in our suite had stains all on it. The door to the bathroom was broken and the shower faucet looked like it had never been cleaned before. You can hear everything happening in other rooms.
Response from Manager on Jan 7, 2024
Hello Riley,We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and will pass it along to our team for investigation and improvement. Our maintenance team will address the issues you mentioned to ensure a comfortable experience for future guests. Thank you for bringing this to our attention.

2/10 Terrible

Tiffany

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
We had stayed at this property 2 years prior for the same reason, visiting family in near by town for Christmas. The property at that time was great and we had a lovely stay. This time was awful and we checked out early on Christmas eve because it was so bad and check into another hotel for the remainer of our stay. To start with, at check in we announced ourselves at the counter only to find out the clerk was sitting on the couch watching tv and playing on their computer. After finishing what they were doing, decided to check us in. We needed additional bedding for the pullout couch for my son, they did not have pillows or blankets. We borrowed bedding family the next day. The room was dirty with smudges on the walls, the sheets on the king bed were stained, the sofa cushions were stained, the toilet seat was not attached and my husband had to attach it, the bathtub/shower had grime and hairs. We asked front desk for a stopper for tub since ours was missing and our son needed to take a bath, front desk informed us that they had not time to have it replaced but it would be replaced by the next time we decide to stay at the hotel again. By the second night we had roaches in bathroom. One across the counter and another by the toilet. We promptly checked out early in the morning, Christmas eve morning I remind you, to stay somewhere.
Stayed 3 nights in Dec 2023
Response from Manager on Dec 28, 2023
Hello Tiffany, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

4/10 Poor

Clayton

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Will stay somewhere else next time
They’re working on the hotel so there’s stuff laying everywhere and then the guy next to me beat on the wall the whole stay
Stayed 2 nights in Dec 2023
Response from Manager on Dec 11, 2023
Hello Clayton, Thank you for sharing your feedback about your recent stay. We apologize for any inconvenience caused by ongoing renovation activities. We understand that noise disruptions can be bothersome, and we are addressing the issue to ensure a more peaceful environment for future guests. We appreciate your patience and understanding during this time.

10/10 Excellent

William

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 9, 2023
Hello William,We are thrilled to hear that you had a fantastic experience at our hotel! It was a pleasure having you as our guest and we appreciate your positive rating. Should you have any further comments or suggestions, we would love to hear from you. We hope to welcome you back in the near future for another memorable stay.

2/10 Terrible

Austyn

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was okay but the mildew I found in bathroom and the water damage on the ceiling was gross. The bath water is stained not clear and the staff was rude.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 30, 2023
Hello Austyn, Thank you for sharing your feedback on your recent stay with us. We apologize for any inconvenience you may have experienced with the condition of the bathroom. We always strive to provide a clean and comfortable environment for our guests. Regarding the staff, we apologize if you felt any rudeness, as this is not reflective of our usual standards. We appreciate your valuable input and will address these concerns internally.

4/10 Poor

Patrick

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on Nov 15, 2023
Hello Patrick, Thank you for taking the time we apologize for any inconvenience you encountered during your stay. We would appreciate if you reach out and share your comments with our management team for further review and improvement.

6/10 Okay

Sherrial

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 9, 2023
Hello Sherrial,Thank you for taking the time to share your exceptional experience with us! We greatly appreciate your feedback and are thrilled to hear that you had a fantastic stay. Our team strives to provide the highest level of service and we are delighted to have met your expectations. We hope to have the pleasure of welcoming you back in the near future for another memorable stay.

6/10 Okay

Charlisa

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Manager on Nov 8, 2023
Hello Charlisa,Thank you for your feedback. We appreciate your stay with us and apologize for any inconveniences you experienced. We strive to continually improve our services and appreciate your input. Please feel free to reach out to our management team directly to discuss any specific concerns you may have.

8/10 Good

Charles

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Nov 1, 2023
Hello Charles,We sincerely apologize for the inconvenience you experienced during your stay with us. We value your feedback and will share it with our team to ensure that we continually improve our services. Thank you for bringing this matter to our attention. We appreciate your understanding and hope to have the opportunity to serve you better in the future.

10/10 Excellent

Paris

Stayed 1 night in Oct 2023
Response from Manager on Oct 21, 2023
Hello Paris,Thank you so much for your incredibly positive review! We are thrilled that you had such a fantastic experience with us. We strive to provide exceptional service and we hope to welcome you back soon!

4/10 Poor

Karen

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel looks very neat from the outside. It’s convenient to dining/shopping. Parking was ample. The lobby area was basic. Check-in went smoothly. Once on the floor it was apparent how badly it needed refurbishing. Hallway carpet was worn. The walls were scraped up. The room was very basic. It did have a microwave, refrigerator and coffee maker however there were no cups. The room appeared to be clean but the towels and sheets were thin and worn. The sheets were really wrinkled and did not fit the bed well. Despite being clean, this just gives it the “ick” factor in my opinion. The water pressure in the shower was minimal. I did like that it had wall dispensers for soap, lotion, shampoo and conditioner instead of those little sample sizes however, there were 2 bottles of lotion at the sink so you had to get soap from the shower to wash your hands. I also liked that the floor in the room was laminate (?) and not carpet. The A/C cooled well. I can’t personally rate the breakfast area as my husband just went down for coffee. He did say it was pretty basic with hot and cold options. I asked him to bring me a cup of hot water to make tea but he said there was only coffee options at the bar. Check-out was easy and the lady working was very pleasant. I wish I had gotten her name because she was one of the very few bright spots at this hotel. Overall, this place is more like a $99 special. Definitely not worth the inflated price for a football weekend! Its 30-45 min from LSU.
Stayed 1 night in Oct 2023
Response from Manager on Oct 20, 2023
Hello Karen, Thank you for sharing your feedback. We apologize for the issues you encountered during your stay. We appreciate your comments and will address them with our team to ensure improvements are made. We hope to have the opportunity to provide you with a better experience in the

4/10 Poor

CHASITY

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was so scary in the room. Dingy, dirty bath tub, doors wouldn’t shut all the way. No soap in shower dispenser. No snacks or even water to buy.
Stayed 1 night in Oct 2023
Response from Manager on Oct 16, 2023
Hello CHASITY, We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and will work to address these issues for future guests.

4/10 Poor

Benjamin, St. Francisville

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good: The employees were friendly and helpful. Not so good: 1. The floors throughout the building, including in my room, were not clean. The hallways were dirty while my room floor was slick with something. 2. The breakfast was mediocre. The coffee was fine, but my croissant was stale, the sausage was neither crispy nor warm, and there was no fruit. 3. The interior is in need of a refresh. The walls and doors are scraped up and the thermostat on the wall didn't work and had holes in it (though the A/C unit had a working thermostat).
Stayed 1 night in Sep 2023
Response from Manager on Oct 4, 2023
Hello Benjamin ,Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with housekeeping issues. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious
Stayed 1 night in Sep 2023
Response from Manager on Sep 26, 2023
Hello Ronald,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our hotel. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

10/10 Excellent

James

Stayed 1 night in Sep 2023
Response from Manager on Oct 14, 2023
Hello James,Thank you for your excellent rating! We're delighted to know that you had a wonderful experience with our hotel. We hope to welcome you again soon!

6/10 Okay

Jelani

Liked: Staff & service
Disliked: Property conditions & facilities
Older than I expected
Stayed 1 night in Sep 2023
Response from Manager on Sep 20, 2023
Hello Jelani, To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our hotel. We hope to see you again to provide you with an exceptional level of service and hospitality.

6/10 Okay

GEORGEA

Liked: Staff & service
If I could tour the place prior I would have stayed elsewhere.
Stayed 2 nights in Sep 2023
Response from Manager on Sep 16, 2023
Hello GEORGEA,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our hotel. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

10/10 Excellent

Henry

Stayed 2 nights in Sep 2023
Response from Manager on Sep 14, 2023
Hello Henry,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort
Clean but older facility Staff was very nice Some of the guest were loud late into the night.
Stayed 1 night in Sep 2023
Response from Manager on Sep 13, 2023
Dear Guest, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.,

2/10 Terrible

Joye

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on Sep 13, 2023
Hello Joye, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 Good

Sarah

Liked: Staff & service
The a/c in the room wasn’t that cool and the pool was dirty, as well as the floors and elevator.. staff was friendly and breakfast was decent.. beds comfortable
Stayed 2 nights in Sep 2023
Response from Manager on Sep 10, 2023
Hello Sarah,We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guests� expectations. We hope you will give us a chance to redeem ourselves in the future.

6/10 Okay

Frank

Liked: Staff & service
Disliked: Property conditions & facilities
Nothing
Stayed 1 night in Sep 2023
Response from Manager on Sep 10, 2023
Hello Frank,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our hotel. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

6/10 Okay

christa

Disliked: Property conditions & facilities, room comfort
Seems like theyve been renovating forever stayed here a while back and they still arent done.. room was very humid n moist due to air conditioning changed rooms and it was the same...not horrible but not very comfortable either just... meh
Stayed 2 nights in Sep 2023
Response from Manager on Oct 28, 2023
Hello christa,We apologize for any inconvenience caused by our ongoing renovations. We appreciate your feedback about the room conditions and will address this issue immediately. Thank you for choosing our hotel.

10/10 Excellent

walter

Stayed 1 night in Aug 2023
Response from Manager on Sep 23, 2023
Hello walter,We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area.

4/10 Poor

Michael, Gladewater

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Undergoing construction, contractors in rooms banging, rooms dirty, things broken or not working like shades, tv, waiting room in main lobby was clustered with boxes
Stayed 4 nights in Aug 2023
Response from Manager on Aug 27, 2023
Hello Michael,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

2/10 Terrible

Suree

Business traveler, Traveled with partner
Disliked: Amenities
Hotel staff as rude Room was like a bare hollow room Ac was wet Floors were dirty
Stayed 1 night in Aug 2023
Response from Manager on Aug 17, 2023
Hello Suree, We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.

4/10 Poor

Chelsea

Disliked: Property conditions & facilities
Of course they are in the middle of renovations but, the floors have a slimy film on them, the smell when you first walk in was like they poured a whole bunch of chemicals to hide a vomit smell, the chair in the room we stayed in had stains all Over it, there were little roaches in our room, great area, and there wasn't much of a breakfast.
Stayed 1 night in Aug 2023
Response from Manager on Aug 15, 2023
Hello Chelsea, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

4/10 Poor

Dorothy

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Very dirty, property has went down on cleanliness since our last stay here. Almost no water pressure in shower on 2nd floor. They definitely need to clean inside all over elevator and along doors and floors of elevator. Instead of spraying air freshener all around clean a little…
Stayed 1 night in Aug 2023
Response from Manager on Aug 14, 2023
Hello Dorothy, Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with housekeeping issues. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Starr

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Manager on Aug 13, 2023
Hello Starr,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

8/10 Good

Donald

Stayed 1 night in Aug 2023
Response from Manager on Aug 11, 2023
Hello Donald,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 Excellent

EARL, West Chester

Stayed 5 nights in Jul 2023
Response from Manager on Aug 26, 2023
Hello EARL,We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area.

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities
No complaints
Stayed 1 night in Jul 2023
Response from Manager on Jul 30, 2023
Hello Roberta,Thank you for sharing your experience. We truly appreciate the insight regarding our hotel. Please do come see us again.

4/10 Poor

Paul

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Never Again
Undergoing renovation so I can cut them some slack, but the 1st room they put me in had no refrigerator, the 2nd room had no lights. The place, even with the renovation, is run down. Shame on me for not picking one of the other properties in the complex.
Stayed 2 nights in Jul 2023
Response from Manager on Jul 30, 2023
Hello Paul,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our room and also our renovation. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

2/10 Terrible

Charles

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
beware not as it seems
the room was filthy and the smoke alarm had been ripped off of the wall! the sheets were so old that they were frayed. overall the worst hotel experience of my life.
Stayed 1 night in Jul 2023
Response from Manager on Jul 22, 2023
Hello Charles,I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

4/10 Poor

yesenia

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel was clean-ish overall except the room floor was sticky and dirty. It was a "smoking free" hotel yet the employees were always smoking right in front of the entrance. Breakfast was edible except for the eggs. Will not be staying at this hotel again.
Stayed 3 nights in Jul 2023
Response from Manager on Jul 20, 2023
Hello yesenia, We would like to apologize for your experience with the smell, we implement a strict no-smoking policy and make sure that guests who violate those are reprimanded. We would appreciate it if these issues were reported during your stay as we could have sent back our cleaners and done a more thorough refresh of the room.