The hotel is old and worn out, tired and smells like an old hotel. Not what i would expect from a Marriott. Which is why i choose it. Bedding was old, not very clean. Sorry i booked there.
Comment from Hotel Management
Sep 12, 2016 by Guest Relations, Hotel Management
Thank you for taking the time to share your recent experience at the Baton Rouge Marriott with us.
I am very sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel. Unfortunately, this sometimes requires essential renovations in our guest areas.
As you noticed, we are currently undergoing a major renovation. We hope to provide a highly functional space and stylish décor that meet the modern needs of our valued guests, like you.
Although we fell short of meeting your expectations during your past stay, I hope you will consider Baton Rouge Marriott on your next visit to Baton Rouge so that we can better deliver upon the guest experience you deserve.