Reception

Reviews of OYO Hotel LSU

2 out of 5
OYO Hotel LSU
3051 LA Highway 1 South, Port Allen, LA

Reviews

6.8
Rating 10 - Excellent. 95 out of 303 reviews" "
Rating 8 - Good. 77 out of 303 reviews" "
Rating 6 - Okay. 31 out of 303 reviews" "
Rating 4 - Poor. 28 out of 303 reviews" "
Rating 2 - Terrible. 72 out of 303 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Joshua

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The stay was fine, but the cafeteria has been closed for 3 years.
Stayed 1 night in Mar 2024

10/10 Excellent

Jacob, New Iberia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Gregory

Liked: Cleanliness, staff & service
Everything was straight for the price of $50.
Stayed 1 night in Dec 2023

8/10 Good

Randy J

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service

6/10 Okay

Paul M

Traveled with partner
Liked: Cleanliness, staff & service
Liked location - access to shopping and restaurants. Didn't like that I had to get my room re-keyed every night. Stayed on the second floor - no elevator. No directions to use TV - turn on, change the input to HDMI 1, then you had to point the remote to the white box that was located behind the dresser. Had to get up from bed to change channel.
Stayed 6 nights in Nov 2023

2/10 Terrible

Kevin

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the rooms I booked, blood stains on the sheets, no cover on the bed, stains on the pillow cases, used toilet paper on th back of the toilet, wires hanging out of the smoke detector placement, trash on the floor when entering, rude front desk guy. The worst hotel and nastiest place I ever stayed at.
Stayed 1 night in Nov 2023
Response from Barbara on Dec 9, 2023
Hi, Kevin! Please accept our sincere apologies for the inconvenience caused. We agree that the lack of cleanliness is unacceptable, we request you to please take this as an off case since we are thoroughly working on cleanliness and it is one of our basic aspects to serve our guests with. Rest be assured, we have updated our team to take the required action immediately to resolve this particular issue. Have a great day ahead! Regards, Barbara

2/10 Terrible

Travis

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Public Health Dept. WHERE ARE YOU
One of the most disgusting hotels I have ever set foot in. We stayed the first night of a two night reservation because we didn’t arrive until midnight l, woke up the next morning and left to find another hotel. I do not know why the health dept in LA would allow this hotel to stay open. Truly gross. I would hope the hotel or hotel.com would refund at least the one night I had to leave but I’m sure that won’t happen
Stayed 2 nights in Nov 2023
Response from Joey on Dec 9, 2023
Hi, Travis! Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Joey

2/10 Terrible

Brandy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Barbara on Dec 9, 2023
Hello, Brandy! We are sorry for the trouble caused. Your feedback has been duly noted and we will continue to make every effort to ensure more enhanced service. Regards, Barbara

2/10 Terrible

Kellie

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is inexpensive and you get what you pay for. I felt so uncomfortable, I strongly considered looking for another hotel. The bathroom was dirty, there were socks left in the room from a prior guest, there were cords and wires hanging out of the walls and ceiling, there were no toiletries provided. I even had to ask for toilet paper. I definitely will not stay here again. Only bonus is it was relatively close to the LSU campus. The person working the counter was pleasant, but not knowledgeable about things in the hotel.
Response from Joel on Dec 9, 2023
Hi, Kellie! We regret the unpleasant experience you had with us. We are continuously working on improving our services and we assure you that your next visit will be awesome. Regards, Joel

2/10 Terrible

Josh

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
JK
As soon as we walk in we always inspect the beds. Both queen beds had hair on them. The carpets were not vacuumed and had dirt and pieces of trash on the floor. In the bathroom when my wife went to use the bathroom the handle on the bathroom door completely came off. The smoke detector was hanging from the ceiling by wires. This morning when we woke up there was a roach on the wall. Probably the worst hotel I’ve ever been to.
Stayed 1 night in Nov 2023

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a really bad stay. The property is in an unsafe very sketchy part of town across the river. It’s difficult to access and few Ubers will come. The beds didn’t have blankets, they were out of shampoo, and the deadbolt didn’t work. There were piles of garbage all over the property and a generally decrepit feel. It was bad enough I just ate the cost of a second night, left, and went to a Marriott.
Stayed 2 nights in Nov 2023

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No key cards for the rooms, TV only played one channel and the remote didn't work. The bed had a crusty stain from someone's bodily fluids and food crumbs. There was no shampoo only two bottles of lotion. When I told the staff about the condition of the room they seemed to care less about it and told me the cleaning crew would not be there until tomorrow and I couldn't get another room. This is the worst motel I have ever stayed in and wouldn't recommend it to anyone
Stayed 1 night in Nov 2023

4/10 Poor

Russell

Disliked: Cleanliness, property conditions & facilities
Will not stay here ever again.
Room had a horrible smell to it, it was dingy, the tub had not been cleaned well, there were still pubic hairs from a previous guest. So no shower for me. If this had been a $25 room, it would have been okay, but not the price they charge. Completely unacceptable.
Stayed 1 night in Oct 2023

2/10 Terrible

Holly

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Skip this hotel
The lock to our door was broken so we had to get staff to open our door every time we came back. They did not apologize, offer a discount or a different room for this. The towels were stained and threadbare. The bedding was the thinnest I have ever seen, the floor was sticky and the walls/back of the doors were smudged with black marks.
Stayed 2 nights in Oct 2023

4/10 Poor

Michael E

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Holes in the sheets, scum in the toilet
Stayed 2 nights in Oct 2023

2/10 Terrible

Janet

Stayed 1 night in Oct 2023

2/10 Terrible

Erin

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was rude and “couldn’t check us out” . Then we called the main hotel line and told them they couldn’t check us out. Took 3 calls then finally checked as out. The front desk lady that night was extremely rude and unprofessional.
Stayed 1 night in Oct 2023

2/10 Terrible

Steve

Traveled with family
Disliked: Amenities
I was told at check in that the only room available did not have a room key. I was told that the repairman was coming out first thing in the morning. He/she never showed up. The property is very dated and smells like a bingo hall. No offense the bingo players but we don’t smoke and it’s bad in there
Stayed 4 nights in Oct 2023

2/10 Terrible

Sarah

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
DO NOT STAY!!!!
Was disappointing from the get go… definitely not worth the $96/night I paid. Hotel rooms were very outdated, and dirty. Our keys wouldn’t work, the scanner was broken so we had to go to the manager office to be let into our room. The area was sketchy. The mattresses were terrible, ours sank in the middle, sheets had stains on them, the ice machine was “broken”. The floor was so dirty just walking from the bed to the bathroom and back our feet were black. Someone double parked in the handicap section and the managers responded with “I do t know who’s vehicle it is and it’s 11PM… there’s parking in the back”. NEVER AGAIN.
Stayed 1 night in Oct 2023

2/10 Terrible

gerardo Gonzalez

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Key didn’t work and was never fixed. Had to get staff to open my door every time I wanted to go into room.
Stayed 7 nights in Oct 2023

4/10 Poor

VALENTINA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Eva on Oct 13, 2023
Hi, Valentina! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Eva

8/10 Good

FRANKLIN

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Aug 2023
Response from Maria on Sep 11, 2023
Pleased to hear your kind words of gratitude, Franklin! We are going to do our best to never fail to impress you every time. Regards, Maria

2/10 Terrible

Christopher

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel needed updating. Looked like a hotel from a horror movie. Room was overall dirty. Stains on everything....walls, furniture, bedspread, sheets, bathtub. Mini fridge and microwave was dirty. Dead cockroach on floor. Pool was covered by a tarp. Basically walked in and walked right back out and booked at a safer and cleaner hotel.
Stayed 4 nights in Aug 2023
Response from Dewi on Sep 11, 2023
Never meant to disappoint you, Christopher! Request to consider the concern of the cleanliness as an off case, as it is one of our highlights. Do give us another chance to host you soon, and we will ensure that you would experience the comfort and hospitality we are known for. Regards, Dewi

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Eva on Sep 11, 2023
Hi, Guest! We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Eva

2/10 Terrible

Shakirah

Traveled with family and small children, Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Outside hotel more like motel. Even “non smoking” rooms smelled like smoke. Dirty linen on bed. Dead bugs on floor. Too many people outside late at night. No breakfast, still talking about due to Covid. This is a stay for a tough man who can hold his own. That’s it. Maybe people going to do something and leave. Not for a family or woman (women) by herself. I warned you!
Response from Tim on Sep 11, 2023
Hi, Shakirah! We are very sorry that you have had an uncomfortable experience with us. Cleanliness is something about which we are particular and can not compromise, of course, we never want our visitors to face these problems. Thank you for raising this problem, and be assured that we will take this up and address it immediately. In case something else, please contact us. Regards, Tim

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Don't expect ANY extras
I hate to have to leave a bad review because we've stayed here many times for the past few years due to family in the area and it was a nice little place to stop. A lot has changed. They did allow an early check in which was great, but we found out that the pool was closed indefinitely. The main reason we stayed here. My kiddo got over it and we found other things to do, but we were still disappointed. On top of that they no longer serve breakfast and coffee. They said due to Covid, but I've stayed here since then and remember the morning coffee. There was also no phone or alarm clock in the room. The rooms are clean and updated, but they only offer soap and lotion in the bathroom. There is also no accompliments for the in-room coffee. I know it's a low budget "no-frills" motel, but they've really gotten serious on the no-frills part. Unfortunately, we won't be staying here again. Which is really too bad because we used to like it :(
Stayed 1 night in Aug 2023
Response from Eva on Sep 11, 2023
Hi, Guest! We regret the inconvenience may have caused to you. We will try to make your next stay comfortable with us, we believe in continuous improvements. Looking forward to hosting you soon with a delightful stay ahead :) Regards, Eva

2/10 Terrible

Antonio

Stayed 1 night in Jul 2023
Response from Eva on Jul 25, 2023
Hi, Antonio! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Eva

2/10 Terrible

Lashunda

Stayed 2 nights in Jul 2023
Response from Barbara on Sep 11, 2023
Hi, Lashunda! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara

8/10 Good

Ashlyn

Stayed 1 night in Jul 2023
Response from Eva on Jul 29, 2023
Thank you so much for your ranking and valuable reviews, Ashlyn! We have duly acknowledged your input and we ensure a better stay in the future. Regards, Eva

10/10 Excellent

Arcinda Marcela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Ava on Jul 5, 2023
Hey, Arcinda! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Ava

6/10 Okay

Ashlyn

Stayed 1 night in Jun 2023
Response from Barbara on Jun 30, 2023
Hi, Ashlyn! Thanks for spending your valuable time to write this review. Feedback and suggestions of our valued guests like you always motivate us to improve continuously. Regards, Barbara

6/10 Okay

Brandell

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
This was just an overnight stopping point as we traveled through on our road trip. The property was run down. The check in was pretty quick but it was very impersonal. The room itself was disgusting. The carpets were damp and felt so dirty, I wore shoes until I went to bed, the carpet was also swollen by the door so it was hard to open and close it. The towels were dingy and stained. They looked dirty. We awoke the next day covered in bites. I felt dirty leaving the hotel. It was local to a few restaurants and things but I do not recommend especially with little kids.
Stayed 1 night in Jun 2023
Response from Barbara on Jun 30, 2023
Hi, Brandell! Thank you for sharing your feedback. We have cascaded the same to our concerned team to meet your expectations every time. Have a great day! Regards, Barbara

8/10 Good

Mary

Traveled with family
Liked: Staff & service, room comfort
It was comfortable, for the days we were there and convenient for our traveling purpose, last time we rented the other one off of the port Allen exit. I would rate it a seven.
Stayed 3 nights in Jun 2023
Response from Joey on Jun 26, 2023
Hi, Mary! Your kind words of appreciation always motivate us. We wish you an amazing day ahead! Regards, Joey

2/10 Terrible

Denise

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The property should be listed as a truck stop. The property is Not meant for family stay. The location smelled of dirty cigarette smoke and their were burn marks on everything. Floor Bed sheets mattresses sink toilet and bathtub
Stayed 2 nights in Jun 2023
Response from Barbara on Jun 26, 2023
Sorry for the inconvenience, Denise! We understand that we have not been able to live up to your expectations. Do not worry, we are continually working to improve our services to make sure your next stay is enjoyable with us. Regards, Barbara

6/10 Okay

Seymore

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Lets start with the roaches shall we? Little German roaches, garunteed even if they had free breakfast or coffee, which they didn't, we wouldn't have ate any. Literal hand prints on the wall, last guests trash still in the bin. Ice machine broke, pool broke showerhead was clogged. Really the roaches did it for us though, left our bags in the car and just brought a change of clothes in with us. I've stayed at better places for the price. I at least expected ice. Common.
Stayed 1 night in May 2023

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Great for price
Stayed 1 night in May 2023
Response from Tim on May 18, 2023
Hi, Eric! Good to hear you enjoyed our offerings, have a relaxing day ahead. Regards, Tim

8/10 Good

Alfonso

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Tim on May 18, 2023
Thanks for your kind and lovely words, Alfonso! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays as well. Regards, Tim

2/10 Terrible

Genevieve K

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The TV only got one channel. The rug was 30 years old. Swipe card didn’t work.
Stayed 2 nights in Apr 2023
Response from Maria on Jun 30, 2023
Hi, Genevieve! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time, Regards, Maria

10/10 Excellent

Jason

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Ammy on May 10, 2023
Hi, Jason! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

4/10 Poor

Angela B, Shreveport

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed here during a concert at the Canes Center. The hotel was only 5 mins from the venue. There was so breakfast, coffee cups, sugar ect, the ice maker was broken. It's a good place to rest your head for an event but that's about it.
Stayed 1 night in Apr 2023

8/10 Good

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to downtown Baton Rouge.
Stayed 2 nights in Apr 2023
Response from Ammy on May 4, 2023
Hi, Jessica! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

10/10 Excellent

Ariel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything
Stayed 1 night in Apr 2023
Response from Ammy on May 4, 2023
Thanks for the positive rating, Ariel! Hope to welcome you again soon. Regards, Noah.

8/10 Good

Magdaleno

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On the road
Just one channel on tv, could not make the remote work, no big deal,
Stayed 1 night in Apr 2023
Response from Joshep on Apr 12, 2023
Hi, Magdaleno ! Thank you for sharing this valuable feedback. We are striving to provide consistent services to our guests. Wishing you a wonderful day ahead. Regards, Joshep

4/10 Poor

Julie

Stayed 2 nights in Mar 2023
Response from Ava on Apr 19, 2023
Hi, Julie! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Ava

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Tv remote didnt work and i had to throw away a pair of tan pants because the carpet turned them black. They should replace the carpet or maybe shampoo it. Location was great and staff was very nice. I would stay again, just not bring tan pants. It would be nice if they served breakfast as well.
Response from Lisa on Apr 1, 2023
Hi, Christopher! Thanks for rating us positively and we are sorry for the hassle faced. Your feedback always motivates us in working towards a better experience in the future. Have a good day ahead. Regards, Lisa

8/10 Good

Davin

Traveled with family
Liked: Cleanliness, staff & service, room comfort
The hotel was clean. The staff was friendly and polite.
Stayed 1 night in Mar 2023
Response from Lisa on Apr 1, 2023
Hi Davin! Thank you for giving us a shot and even more for leaving us this review. We will feel blessed to serve you soon again with even better, upgraded and improvised services. Have a great day ahead. Regards, Lisa

10/10 Excellent

Leontyne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Close to stores and restaurants and very convenient…room decent for price and staff very nice, friendly, and helpful!
Stayed 1 night in Mar 2023
Response from Ammy on Mar 23, 2023
Hi, Leontyne! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim.

8/10 Good

Tina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice enough, but had no coffee cups
The hotel was fine and staff was friendly. The only disappointment was there were no coffee cups! Room had coffee maker and coffee. Went to office to ask for cups and was told they were out. We need morning coffee!!
Stayed 1 night in Mar 2023
Response from Dewi on Mar 18, 2023
Hi, Tina! Thank you very much for your wonderful rating. When we see visitors enjoying our services, it gives us tremendous satisfaction. Keep allowing us to host you, and we will make every effort to keep this smile forever. Regards, Dewi

10/10 Excellent

Erika, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
This property is a bargain jewel. They’re working on getting the breakfast area up and running g, which is going to make this property even better.
Stayed 1 night in Feb 2023
Response from Eva on Feb 7, 2023
Hi Erika! Thanks for taking out time to share your prestige review with us. We take pride in giving outstanding services to our customers and we are overjoyed to receive your compliments and appreciation. Regards, Eva

10/10 Excellent

Anthony

Stayed 3 nights in Jan 2023