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Reviews of Residence Inn by Marriott Baton Rouge near LSU

3 out of 5
Residence Inn by Marriott Baton Rouge near LSU
7061 Commerce Cir, Baton Rouge, LA

Reviews

8.8

Excellent

Rating 10 - Excellent. 120 out of 204 reviews" "
Rating 8 - Good. 54 out of 204 reviews" "
Rating 6 - Okay. 21 out of 204 reviews" "
Rating 4 - Poor. 3 out of 204 reviews" "
Rating 2 - Terrible. 6 out of 204 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Everything about our experience was excellent! Friendly, professional staff. Very comfortable bed. Room was roomy and very clean. A+ and 5 stars!
Stayed 2 nights in Dec 2023

8/10 Good

Catherine

Stayed 5 nights in Nov 2023

10/10 Excellent

Mack R

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value and the staff was very accommodating.
Stayed 1 night in Nov 2023

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Nov 2023

10/10 Excellent

Jeremy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was awesome! Internet isn't
Staff was awesome!
Stayed 3 nights in Oct 2023

10/10 Excellent

Jeremy

Stayed 1 night in Oct 2023

6/10 Okay

Anthony

Traveled with family and small children
Liked: Staff & service, amenities
The room was decent. Only complaint is I wish we were able to go lower than 68 on the thermostat. There was 5 of us in a room which made it hot. I will like to say Ms. Nae at the front desk was soo enjoyable. As someone who works in the hotel industry, she was very respectable. Every nice. My kids loved talking to her. I would give her a 5 stars.
Stayed 1 night in Sep 2023

10/10 Excellent

Ms.

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property with great staff. Location is super convenient with a Chase and Starbucks right in front. Would recommend.
Stayed 1 night in Aug 2023

10/10 Excellent

malika, brockton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything. The staff Nae..and all others. Tje check in and housekeeping. The breakfast staff. Everyone was so accomodating and pleasant
Stayed 3 nights in Aug 2023

10/10 Excellent

Lisa

Stayed 1 night in Jul 2023

10/10 Excellent

Ric

Liked: Cleanliness, staff & service, property conditions & facilities
2-br suite is nice
Stayed 1 night in Jul 2023

8/10 Good

Djuana

Stayed 1 night in Jun 2023

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Skyler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023

6/10 Okay

Jay

Traveled with family
Quiet but old
This property is showing its age. Carpets are stained and bulking, the bedding is older, kitchen appliances are dated, etc. For a non-game weekend, it is close enough to campus which makes it desirable. You can walk to Starbucks, Whole Foods and other restaurants which is a big plus. Also a plus, unlike the numerous hotels located on I-10, this one does not have noisy traffic all night long.
Stayed 2 nights in Mar 2023

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

8/10 Good

Justin

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Broke A/C, Decent Location
To start is was a awesome location around good restaurants and coffee places. Friendly staff (seemed like the same lady all weekend though at the front). But the A/C must have went out on our floor and mostly in our room on the final night. Outside or room our floor was muggy feeling compared to the first floor. Our room thermostat was set to 70 but said 74 and seemed to be like 80. We notified the staff and she said she would get some one there, but no one came by the time of our check out. I would recommend the hotel due to its location and over all accommodations. It was just a bad night experience that I felt I shouldn’t have paid full price for. I feel like something could have been done to at least make it up.
Stayed 2 nights in Mar 2023

10/10 Excellent

Clint

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

Jill

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Edward

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and accommodating!
Stayed 1 night in Dec 2022

2/10 Terrible

Mary Helen

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed here several times and the service has gone downhill every time. This last trip, on our last day, WE were blamed for THEIR housekeeping not touching our room for 5 days. When my husband politely notified management of this and other general issues around the hotel (the men's room off the lobby was out of soap the entire time we were there), the general manager was completely indifferent. Then housekeeping knocked on our door seconds later to confront us and said since we’d been getting towels ourselves, they didn’t need to touch our room. They said they’d clean the room for us on our last night (wow, great for the NEXT customer), but when I asked for something more tangible, like a comp’ed night, the GENERAL MANAGER told me that wasn’t within her capability and it was all just a misunderstading. Unbelievably piss poor service, what happened to the “customer is always right” (even though we flat out were right in this instance)?!?

10/10 Excellent

Michael, Metairie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and accomadating

10/10 Excellent

Kennetta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2022

8/10 Good

Olga

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It quiet and comfortable. However when I arrived after dinner, every handicapped parking spaced was occupied with vehicles with no handicapped parking permits. Luckily I found a parking space near the side entrance near my room.
Stayed 1 night in Aug 2022

6/10 Okay

Mark

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The room was spacious and comfortable. The staff was friendly and accommodating. Had two issues. When the compressor in the refrigerator came on it sounded like a jet plane taking off. The noise extremely loud. Ultimately, I had to turn the refrigerator off at night in order to sleep. I reported the issue to management but the problem was never addressed. Also, and I understand it's a residence for long term stay and housekeeping doesn't occur on a daily basis but we were there 6 nights and the garbage was only emptied and clean towels offered once.
Stayed 6 nights in Jul 2022

8/10 Good

Curtis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

2/10 Terrible

Elaine

Stayed 1 night in Jun 2022

8/10 Good

Kimberlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice!
Very lovely, no complaints. Will stay again. I have never been to a Marriott and been disappointed and this location was no exception. Worth every penny.
Stayed 4 nights in Apr 2022

10/10 Excellent

Darryl

Stayed 1 night in Apr 2022

2/10 Terrible

James, Natchitoches

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is convenient but that’s the best thing I can say about it. Very dated , unkept, and the staff would not answer calls or offer assistance. Had people pounding on the floor above all night and staff did not address the problem or allow me to move rooms. 3 1/2 hours sleep at a huge cost of 400 per night due to other hotels being occupied
Stayed 1 night in Mar 2022

6/10 Okay

Kirk

Liked: Cleanliness
Disliked: Property conditions & facilities
Fireplaces don't work, breakfast was a joke
My wife and I booked a room at the hotel to celebrate Valentine's Day, mainly because it had a fireplace in the room. After checking in and unpacking, tried to light the gas fireplace and it didn't work. When notified of the problem the desk clerk replied "Oh,none of the fireplaces work and haven't for many years". The website advertises the fireplaces with pictures of them glowing with flames but they are all a lie. Don't waste your money looking for atmosphere here. Also the suite had many forks, 1 tablespoon and 2 knifes in the kitchen drawer. Glad we didn't want to cook and dine in. The free breakfast was pre packaged items and the only thing served hot was a pot of oatmeal and coffee. The coffee was good.
Stayed 1 night in Feb 2022

6/10 Okay

Jerod

Traveled with family
Liked: Staff & service
Not worth 300night
Tubs had dirt rings around them shower/tub had absolutely no pressure at all
Stayed 1 night in Feb 2022
Response from Jeanette on Feb 14, 2022
Hi Jerod, I apologize about the cleanliness of your tub and the water pressure. May I have your last name or room number so we may address this issue? Thanks, Jeanette

10/10 Excellent

Michael

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
All good. No surprises
Stayed 4 nights in Nov 2021

6/10 Okay

Barbara

Traveled with family
Liked: Cleanliness, staff & service
Even though pet friendly, thought the $75.00 charge was high to just have my daughter bring her dog over even when she wasn’t staying with us. Not sure if that is a per stay charge or a daily charge because we only stayed one night
Stayed 1 night in Oct 2021

10/10 Excellent

IRA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

Robert

Stayed 2 nights in Aug 2021

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dissapointed in the condition of this hotel and room. This hotel needs an update, the room was missing sheets for the sofa bed, the room had incomplete repairs, and the building was dirty. We will not return.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2021

10/10 Excellent

Allana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really, the only drawback was that guests down the hall were frying fish and it made our suite smell like fried fish. Not in a good way. 😟 The location was great for walking to restaurants. We love Zea Rotisserie nearby.
Stayed 1 night in May 2021

6/10 Okay

Melanie

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hot Water? Not here..
4th floor has periodic hot water! My husband both had to take cold showers because the water after running for over 15 minutes never got hot. Magically everytime maintenance came up to check on it; it got hot.. they blamed it on us being on top floor,smh. $300 a night for cold water
Stayed 2 nights in Apr 2021

6/10 Okay

Keianna

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Ok stay
The suite is nice but it had a weird smell in the room like something died. I Lysol & sprayed sir freshener which helped. I have to call the hotel because my receipt total is not what I was charged on my credit card statement. Overall it was a decent stay & met my needs for my son’s birthday gathering.
Stayed 1 night in Apr 2021

10/10 Excellent

Ross

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay on baton rouge
Great location for a pet friendly hotel. Decent green space to walk dog with starbucks and carrabba's within walking distance. Staff was helpful and plentiful, well done!
Stayed 2 nights in Apr 2021

8/10 Good

chad

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall friendly staff and clean hotel. The breakfast was good as well.
Stayed 1 night in Mar 2021

10/10 Excellent

Lee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice staff. Clean room. Nice music playing in the lobby. Great stay overall!
Stayed 3 nights in Jan 2021
Response from Amanda Acosta on Feb 10, 2021
Hi Lee, Thank you for taking the time to review our hotel. We are so happy to hear you enjoyed your stay, especially the music in our lobby. We hope to see you the next time you travel to Baton Rouge.

8/10 Good

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

8/10 Good

Matthew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020