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Reviews of Springhill Suites By Marriott Baton Rouge South

3 out of 5
Springhill Suites By Marriott Baton Rouge South
7979 Essen Park, Baton Rouge, LA

Reviews

8.4

Very Good

Rating 10 - Excellent. 350 out of 696 reviews" "
Rating 8 - Good. 218 out of 696 reviews" "
Rating 6 - Okay. 68 out of 696 reviews" "
Rating 4 - Poor. 32 out of 696 reviews" "
Rating 2 - Terrible. 28 out of 696 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Holger A

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All in all it was a comfortable stay! Every time again!
Stayed 5 nights in Apr 2024

8/10 Good

venson

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Reginald Demico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice especially the staff, very patient and friendly
Stayed 1 night in Mar 2024
Response from Management on Apr 10, 2024
Thank you for taking the time to fill out our survey. I'm happy to hear that you enjoyed your stay here with us. We look forward to a future stay.

10/10 Excellent

Chelsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on Mar 21, 2024
Thank you for filling out our survey, I hope you enjoyed your stay here with us and look forward to a future stay.

2/10 Terrible

Corey

Disliked: Cleanliness, property conditions & facilities
The room was filthy!
Stayed 1 night in Mar 2024
Response from Management on Mar 14, 2024
Thank you for taking the time to fill out our survey. I want to apologize for your experience during your stay, This is not up to our standards and these issues will be addressed with the proper department to prevent these issues in the future. We do hope you choose to stay with us again in the future.

8/10 Good

Rachael

Stayed 1 night in Feb 2024
Response from Management on Mar 21, 2024
Thank you for filling out our survey, I hope you enjoyed your stay here with us and look forward to a future stay.

6/10 Okay

Ashleigh

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
The staff were very kind and courteous. The breakfast options in the morning were plentiful. The room however, left a lot to be desired. I could hear the room above me and all of the activities in the hallway. Most of the outlets didn't work. The shower door did not stay closed, leading to a significant amount of water that went onto the floor which I then had to clean up. The shower also had a lot of mold and was quite slippery.
Stayed 1 night in Feb 2024
Response from April on Feb 24, 2024
Thank you for taking the time to fill out our survey. I'm sorry to hear about the inconveniences you experienced in your room. I have informed my staff to have these issues corrected. I do apologize and hope you choose to stay with us again in the future.

10/10 Excellent

Amanda

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet friendly staff
Stayed 1 night in Feb 2024
Response from Management on Feb 22, 2024
Thank you Amanda for taking the time to fill out our survey. We are pleased to hear that you enjoyed your stay here with us.I hope we will see you again in the future

8/10 Good

Tyriane, Harvey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were super helpful and very sociable.
Stayed 1 night in Feb 2024
Response from Blake on Feb 13, 2024
Thanks for taking the time to complete our online survey. We appreciate your business and look forward to seeing you the next time you are in the area.

10/10 Excellent

Roland, Baytown

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Darryl at front desk was exceptional and very friendly. Good breakfast options.
Stayed 1 night in Jan 2024
Response from Blake on Feb 13, 2024
Thanks for taking the time to complete our online survey. We appreciate your business and look forward to seeing you the next time you are in the area.

10/10 Excellent

Tammy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel . The beds were so comfortable and the breakfast was very good ! Would definitely stay again !
Stayed 1 night in Jan 2024
Response from Blake on Feb 13, 2024
Thanks for taking the time to complete our online survey. We appreciate your business and look forward to seeing you next time you are in the area.

10/10 Excellent

Jason

Traveled with partner
Liked: Amenities
Stayed 1 night in Jan 2024
Response from April on Jan 20, 2024
Thank you for taking the time out to rate our property. We hope you enjoyed your stay with us at SpringHill Suites. We look forward to seeing you again in the future.

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Blake Middleton on Jan 3, 2024
Thanks for taking the time to complete the survey. We appreciate your business, and hope to see you the next time your in the area.

8/10 Good

Paris

Stayed 1 night in Dec 2023
Response from Blake Middleton on Jan 3, 2024
Thanks for taking the time to complete our survey. Have a great day.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Year eve eve getaway
Room was in excellent condition. Hotel was close to restaurants and mall. Made for a perfect one night getaway.
Stayed 1 night in Dec 2023
Response from Blake Middleton on Jan 3, 2024
Thank you for taking the time to fill out our survey. Thanks for the business and hope to see you next time your in the area.

10/10 Excellent

Arun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Blake on Feb 13, 2024
Thanks for taking the time to complete our survey. We appreciate your business and look forward to seeing you the next time you are in the area.

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, amenities
Great
Stayed 1 night in Dec 2023
Response from Blake Middleton on Jan 3, 2024
Thanks for taking the time to complete our survey. Hope to see you the next time your in town.

2/10 Terrible

Ralph

Liked: Cleanliness
Disliked: Staff & service
My reservation at this property included an additional $15 per day charge for "Cancellations and Charges," which the hotel would not order. I had a reservation for two days, but had to cancel the second day due to a family emergency. The hotel assistant manager (Ashley Taylor) said in an email that "We are unable to provide a refund due to you booking 3rd party. You are more than welcome to reach out to Expedia to see if they are able to help you with that. We are unable to modify any 3rd party booking reservations. ..." The property's failure to honor the "booked" cancellation policy was very unfair. Please assist in resolving this matter with the property.
Stayed 2 nights in Dec 2023
Response from Blake Middleton on Jan 3, 2024
Thanks for taking the time to fill out a survey. Have a great day.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Blake Middleton on Jan 3, 2024
Thanks for taking the time to complete our survey. Hope to see you next time your in the area.

10/10 Excellent

Jennifer

Stayed 1 night in Dec 2023
Response from SpringHill Suites Baton Rouge South Staff on Jan 8, 2024
Good Morning,Thank you for choosing to stay at our location while visiting the area. We look forward to providing you another excellent stay in the future. Have a great week!

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Blake Middleton on Dec 18, 2023
Thank you completing a survey. We appreciate your business and look forward to seeing you again.

10/10 Excellent

RAMASWAMY

Liked: Cleanliness, staff & service, property conditions & facilities
Loved
Stayed 1 night in Nov 2023
Response from OPS on Nov 26, 2023
Thank you for taking the time to complete the online survey. We are glad to know that you enjoyed your stay we do hope to see you again soon. Have a great day!

8/10 Good

Rie

Stayed 2 nights in Nov 2023
Response from Blake Middleton on Dec 18, 2023
Thank you for taking the time to fill out a survey. We appreciate your business and look forward to seeing you again.

10/10 Excellent

Ricky

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from OPS on Nov 16, 2023
Thanks for rating us at a 10. We are glad to know that you enjoyed your stay and we do hope to see you again soon. Have a great day!

10/10 Excellent

Kathlyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and the front staff was very friendly.
Stayed 1 night in Oct 2023
Response from OPS on Oct 14, 2023
Thank for taking the time to complete the survey. We are glad to know that you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Shawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and facility were both great. Would definitely stay again and recommend.
Stayed 6 nights in Sep 2023
Response from OPS on Oct 10, 2023
Thank you for taking the time complete the survey. We are glad to know that you enjoyed your stay, and we look forward to seeing you again soon. Enjoy your week!Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

8/10 Good

david

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Suitable
The staff was helpful, breakfast was good. The room was clean but appeared dated in the bathroom area. Overall was a nice hotel and convenient.
Stayed 1 night in Sep 2023
Response from OPS on Sep 25, 2023
Thank you for taking the time to complete the survey. We are glad to that you enjoyed your stay here with us. We do hope to see you again soon. Have a great week!

4/10 Poor

Dana

Traveled with family
Disliked: Cleanliness
Upon checking in, manager Mary attempted to give me a single bed room, after I paid for a double. After questioning management, she said there were none left & then magically came up w one. Once we got into the room, pulled covers back...There was a dirty used band aid in the sheets! There was also a strong chemical smell on the hotel floor. I went to let the front desk know. There was an accimmodating clerk that possessed good customer service. Manager Mary did not have good communication skills nor did she address the problem with e me. I asked them to change our sheets. It was horrible that surrounding hotels were sold out. Lastly, after getting settled, a huge roach came out of the AC unit. Worst experience ever and I paid for it. My last time staying at that chain. My daughter said it felt like a motel that they tried to upgrade, she was right. Poor cleaning, poor management, and facility. Yuck. Spacious room was the only pro.
Stayed 1 night in Aug 2023
Response from OPS Manager on Sep 1, 2023
Thank you for taking the time to complete the online survey, we appreciate you staying with us. Have a great weekend.

8/10 Good

Bianka, Lakewood

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint is that the trash wasn’t emptied and the beds were never made.
Stayed 3 nights in Aug 2023
Response from SpringHill Suites Baton Rouge South Staff on Aug 22, 2023
Thank you for your honest feedback. I sincerely appreciate you choosing to stay with us. Please allow me to apologize about the housekeeping services you received. We only service the rooms on Tuesdays, Thursdays, and Saturdays but they are supposed to replenish the towels and empty the trash everyday. We do hope to have another chance to provide you with an excellent stay in the future.

4/10 Poor

Kathryn

It was extremely noisy on my floor, loud loud kids running up and down the hallway constantly all night long. It was a terrible night for me and I got no sleep and I really feel I should get some sort of reimbursement because it was a waste of money.
Stayed 1 night in Aug 2023
Response from OP on Aug 17, 2023
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize about the noise. I hope you enjoy the rest of your week!

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from OPS Manager on Aug 8, 2023
Thank you for informing us about your stay. We are pleased to know you enjoyed your time with us. We look forward to seeing you in the future. Have a great week!

10/10 Excellent

LaAngela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet environment and it was VERY CLEAN AND COZY! Close to food and attractions, and the staff was Amazing ! I will return!
Stayed 1 night in Jul 2023
Response from FD on Jul 31, 2023
Thank you for taking the time to complete our survey. I will certainly share your review with the rest of our team to let them know their hard work is appreciated. We hope to see you in the future. Have a wonderful day!

8/10 Good

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Mary and Tiara are wonderful. Great customer service.
Stayed 2 nights in Jul 2023
Response from SpringHill Suites Baton Rouge South Staff on Jul 24, 2023
Dear Connie,Thank you for sharing your experience with us. We are happy for the 4/5 rating. We do hope to see you in the future. Have a wonderful day!

10/10 Excellent

connie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place to stay!! Staff is very friendly and helpful. We plan to always stay here when we come to Baton Rouge. Excellent!!
Stayed 3 nights in Jul 2023
Response from FDS on Jul 20, 2023
Thank you for informing us about your stay. We are pleased to know you enjoyed your time with us. We look forward to seeing you in the future.

8/10 Good

Dawn

Traveled with partner
Liked: Cleanliness, staff & service
Pro - spacious, great tv on swivel, desk area, couch very comfortable, bed was wonderful, continental breakfast was good, baggage carts available, staff at front desk were helpful. Cons - no place to put stuff in the shower, no shower cap, q-tips, cotton ball pkg, shades and curtains do not keep all the light out, carpet felt nasty - needs to be replaced, only 1 sink, not alot of counter space in bathroom.
Stayed 1 night in Jul 2023
Response from Mary on Jul 13, 2023
Thank you for informing us about your stay. We appreciate you choosing to stay with us. We apologize that there were not certain items available to you in your room, but we do have some of those items located at the front desk. We do hope to see you in the future. Have a wonderful day.

6/10 Okay

mustafa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Never warmed up to this property. Expected pool but nothing. Check in was awful. No soap minor stuff. Not sure if I would stay there again. But it is sufficient.
Stayed 2 nights in Jul 2023
Response from SpringHill Suites Baton Rouge South Staff on Jul 4, 2023
We appreciate your feedback. We sincerely apologize that you did not enjoy your stay with us. We do hope that you continue to stay with the brand.

10/10 Excellent

Christianne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I missed not having a swimming pool, but having a 24 hour gym, vending freezers with choices of microwave dishes was really a plus.
Stayed 1 night in Jul 2023
Response from SpringHill Suites Baton Rouge South Staff on Jul 4, 2023
Thank you for completing our survey. We do appreciate you choosing to stay with us. We apologize about not having a pool. We do hope to see you in the future.

6/10 Okay

twarnette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Misleading, No pool
We only decided to stay overnight in Baton Rouge for the kids to swim. We live about 2 hours from the area and was in town for a meeting. According to hotels.com photos there was a pool but after checking in we learned that the hotels doesn’t have a pool. I would have chosen another hotel had I known.
Stayed 1 night in Jun 2023
Response from SpringHill Suites Baton Rouge South Staff on Jul 2, 2023
Dear Twarnette,Thank you for sharing your experience with us. We do appreciate you choosing to stay with us. Please allow me to apologize about the photos of the pool. We are working to remove them.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in very late at night. Friendly staff. Always great to have breakfast available
Stayed 1 night in Jun 2023
Response from SpringHill Suites Baton Rouge South Staff on Jun 20, 2023
Thank you for informing us about your stay. We are pleased to know you enjoyed your time with us. We look forward to seeing you in the future.

10/10 Excellent

Yvette S.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from SpringHill Suites Baton Rouge South Staff on Jun 20, 2023
Thank you for staying with us. It was a joy having you here. We hope to see you soon!

10/10 Excellent

Shannon

Stayed 1 night in Jun 2023
Response from FDS on Jul 9, 2023
Thank you for completing our survey. We do appreciate you choosing to stay with us. We hope to see you in the future.

10/10 Excellent

Joe

Stayed 2 nights in Jun 2023
Response from MCM on Jul 9, 2023
Thank you for completing our survey. We do appreciate you choosing to stay with us. We do hope to see you in the future.

10/10 Excellent

SONJA S

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
There were actually two hotel with the same name!! I booked the wrong one!! So I had to drive to the other location!! Overall it was still very nice.
Stayed 1 night in Jun 2023
Response from SpringHill Suites Baton Rouge South Staff on Jun 19, 2023
Thank you for completing our online survey. We apologize that you went to the wrong property. However, we are pleased to know that you enjoyed your stay with us. We do hope to see you in the near future. Have a wonderful day!

4/10 Poor

Cale, San Diego

Disliked: Staff & service, property conditions & facilities
The hotel's clerk kept his/herself locked away in the office with the door closed. I passed through the lobby multiple times during my overnight stay and the only time I saw the individual was during my check-in...and even that took her a few minutes to finally come out from the office.
Stayed 1 night in Jun 2023
Response from SpringHill Suites Baton Rouge Staff on Jun 13, 2023
Dear Cale,Thank you for taking the time to inform me about your past stay. Please allow me to apologize about the clerk not being visible. This is certainly not an experience you should have had. I will make sure I address this. We do hope to have another chance to provide you with an excellent stay in the future.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Easy Checking in and out.
Stayed 2 nights in Jun 2023
Response from Blake Middleton on Jun 12, 2023
Thank you taking the time to fill out our online survey. We appreciate your business. Have a wonderful day!

10/10 Excellent

Mario

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Blake Middleton on Jun 6, 2023
Thank you for taking the time to complete our online survey. We do hope to see you the next time you visit the area. Have a wonderful day! Blake

10/10 Excellent

Oscar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Blake Middleton on May 23, 2023
Thank you for taking the time to complete an online survey. We do appreciate your business. We hope the next time you visit the area you will stay with us. Have a wonderful day!

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service
Staff was pleasant and rooms were clean and quiet. Small leak in shower and shower door was pretty but hard to slide open until it was wet. Room was on 3rd floor and eleator was broken for 2 days! I'm a senior citizen and would have been nice if I was offered a room on 1st floor. I would stay there again but would have requested a room change if elevator broke again.
Stayed 4 nights in May 2023
Response from Blake Middleton on May 22, 2023
Mrs. Sandy, Thank you for taking the time to complete our online survey. We appreciate your business. We do hope you will give us another chance the next time you visit the area. I do apologize about the elevator. Please ask to be moved next time and I apologize they did not offer to move you. Have a wonderful day!

8/10 Good

Linda

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was ok
Stayed 1 night in May 2023
Response from Blake Middleton on May 22, 2023
Dear Mrs. Linda, Thank you for taking the time to complete our online survey. We appreciate your business. We do hope to see you the next time you visit the area. Have a great day

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from SpringHill Suites Baton Rouge South Staff on May 16, 2023
Thank you for the perfect 10 out of 10 score. We do hope to see you the next time you are in the area.