Ratings based on 354 Verified Reviews

3.7 out of 5
79% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Upper Peninsula

Everything you need under 1 roof!

Posted Jan 22, 2018
Pros: Comfortable beds, entertainment in lounge, lounge and lounge menu with complimentary drink, indoor-outdoor pool, very roomy, friendly staff throughout
Cons: Hot tub jets weren't working properly. Remote for tv did not work.
Location: Great location with excellent restaurants and shopping nearby.
Totally enjoyed taking a swim in the indoor-outdoor pool in January. Pleasing entertainment in the lounge with excellent comfort food on the menu. Unbeatable staff throughout. Always enjoy staying at Bay Valley!
Comment from Hotel Management
Jan 23, 2018 by Bay Valley Staff, Hotel Management
Thank you so much for staying with us. We value each and every guest. We take all suggestions to heart and appreciate your business and suggestions to improve guest experience.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel Great Price Staff was Great

Posted Jan 11, 2018
Looking for a reasonable price place to stay. This filled the bill great staff and facility. Bar had good food. The room was a little dated but clean and comfortable. Would return in a second, this will be our new base in Bay City.
Comment from Hotel Management
Jan 17, 2018 by Andrea, Hotel Management
Thank you for choosing Bay Valley Resort and Conference Center. We wish to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Posted Dec 25, 2017
The staff is very friendly and accommodating. I have stayed here before, but now many updates to the hotel. I was very pleased when I walked in my room. The bed was average comfort, but again ,great price for the stay. It was very clean and quiet. I would highly recommend to anyone.
Comment from Hotel Management
Dec 28, 2017 by Jen, Hotel Management
Dear Shelly, We are so happy to hear our team here at Bay Valley provided you with excellent customer care! We appreciate your feedback and look forward having you stay with us again soon! Thank you! Sincerely, Jenna Dhanjal Customer Service Specialist
5 out of 5
by A verified traveler

Posted Nov 10, 2017 on Hotels
Everything was ok. Food was ok. The young lady at the desk at 5 pm was very nice and helpful and interested in making sure we were comfortable.
Comment from Hotel Management
Nov 13, 2017
Dear Valued Guest, Thank you for your feedback, we look forward to your return!
4 out of 5
by ROBERT

Posted Nov 6, 2017 on Hotels
Hotel was nice. Good place to stay. Beds need to be updated. Mattresses were uncomfortable and you can tell just by looking at the condition of them. Pool was nice and clean. Grounds outside clean and well kept. Easy to find this place and easy access off freeway.
Comment from Hotel Management
Nov 13, 2017
Dear Valued Guest, Thank you for your feedback, please know we are undergoing hotel renovations and we look forward to sharing them with you!
5 out of 5
by Thomas

Posted Nov 5, 2017 on Hotels
Comment from Hotel Management
Nov 13, 2017
Dear Valued Guest, Thank you for your feedback, we look forward to your return!
4 out of 5
by Lawrence

Posted Oct 27, 2017 on Hotels
Comment from Hotel Management
Nov 13, 2017
Dear Valued Guest, Thank you for your feedback, we look forward to our return!
3 out of 5
by Sarah

Posted Oct 23, 2017 on Hotels
Comment from Hotel Management
Nov 13, 2017
Dear Valued Guest, Thank you for your feedback, we look forward to your return!
3 out of 5
by Robert

Posted Oct 19, 2017 on Hotels
Comment from Hotel Management
Nov 13, 2017
Dear Valued Guest, Thank you for your feedback, we look forward to your return!
5 out of 5
Recommended
for Everyone
by A verified traveler from sherwood

Posted Oct 16, 2017
Pros: Close to the s.v.u. And to the food places nice resort pool inside. And a bar.
Cons: New t.v. Flat screen fix toilet
Location: All the restaurants. Cabela's all the shopping places and the college
The t .v is outdated.. old box t.v real blurry ...the toilet was rocking
Comment from Hotel Management
Nov 13, 2017 by FD73, Hotel Management
Dear Valued Guest, Thank you for your feedback, please know we are currently making hotel renovations and look forward to sharing these upgrades with you soon!