Ratings based on 348 Verified Reviews

3.7 out of 5
79% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel Great Price Staff was Great

Posted Jan 11, 2018
Looking for a reasonable price place to stay. This filled the bill great staff and facility. Bar had good food. The room was a little dated but clean and comfortable. Would return in a second, this will be our new base in Bay City.
Comment from Hotel Management
Jan 17, 2018 by Andrea, Hotel Management
Thank you for choosing Bay Valley Resort and Conference Center. We wish to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Posted Dec 25, 2017
The staff is very friendly and accommodating. I have stayed here before, but now many updates to the hotel. I was very pleased when I walked in my room. The bed was average comfort, but again ,great price for the stay. It was very clean and quiet. I would highly recommend to anyone.
Comment from Hotel Management
Dec 28, 2017 by Jen, Hotel Management
Dear Shelly, We are so happy to hear our team here at Bay Valley provided you with excellent customer care! We appreciate your feedback and look forward having you stay with us again soon! Thank you! Sincerely, Jenna Dhanjal Customer Service Specialist
3 out of 5
by Robert

Posted Oct 19, 2017 on Hotels
Comment from Hotel Management
Nov 13, 2017
Dear Valued Guest, Thank you for your feedback, we look forward to your return!
5 out of 5
Recommended
for Everyone
by A verified traveler from sherwood

Posted Oct 16, 2017
Pros: Close to the s.v.u. And to the food places nice resort pool inside. And a bar.
Cons: New t.v. Flat screen fix toilet
Location: All the restaurants. Cabela's all the shopping places and the college
The t .v is outdated.. old box t.v real blurry ...the toilet was rocking
Comment from Hotel Management
Nov 13, 2017 by FD73, Hotel Management
Dear Valued Guest, Thank you for your feedback, please know we are currently making hotel renovations and look forward to sharing these upgrades with you soon!
5 out of 5
by Timothy

Posted Oct 4, 2017 on Hotels
Comment from Hotel Management
Nov 13, 2017
Dear Valued Guest, Thank you for your feedback, we look forward to your return!
4 out of 5
by David

Posted Oct 3, 2017 on Hotels
Comment from Hotel Management
Nov 13, 2017
Dear Valued Guest, Thank you for your feedback, we look forward to your return!
2 out of 5
by Catherine

Won't stay again

Posted Oct 3, 2017 on Hotels
They do not use fitted sheets, only a flat sheet on the bottom, which was a mess every time you roll over. The walls were thin enough to hear the television next door and people talking outside most of the night. Also, at 9:00 am, they had run out of almost everything on the breakfast buffet. It was a real disappointment.
Comment from Hotel Management
Nov 13, 2017
Dear Valued Guest, Thank you for your feedback it is very important to Bay Valley Resort, the issues you stated are being addressed.
2 out of 5
by A verified traveler from Grand Rapids, MI area

Needs updating!!!!!!!!!!

Posted Sep 28, 2017 on Orbitz
Pros: It was close to the event that I attended.
Cons: This place needs a complete make over and updating. It is in BAD shape!!!!
Location: I attended a conference at Delta College. Also a nice quality family eatery was near by.
The Bay Valley Resort is a country club/golf course type of motel. From the outside, it looks very nice. The lobby was nice and clean. When walking down the hall, one could see that the carpet was old, well worn , and stained. The same could be said for the carpet in the room. The table, chair,dresser, and lamps had seen better days. There was an old picture tube TV that could have gone to "Good Will". The TV remote did not work with the TV. The back stairs, leading up to the door, were covered with carpet that was DIRTY. One of the steps appeared to have crumbled and was covered with a wooden built step. On the positive side, the bathroom was clean as was the towels and bed linen. This place is in bad need of updating and overall cleaning. I have stayed in 5 Star hotels in Las Vegas for little more that this price!!!!!!!
Comment from Hotel Management
Nov 13, 2017 by FD73, Hotel Management
Dear valued Guest, Please be advised all issues are being addressed and we are currently undergoing hotel renovations, to be completed by April 2018.Thank you, your feedback is very important to Bay Valley Resort.
4 out of 5
by Steven

Posted Sep 25, 2017 on Hotels
Comment from Hotel Management
Nov 13, 2017
Dear valued Guest, Thank you for staying with us we look forward to your return!
5 out of 5
by Amy

Posted Sep 18, 2017 on Hotels
Comment from Hotel Management
Nov 13, 2017
Dear valued Guest, Thank you for staying with us and we look forward to your return!